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43 Cards in this Set
- Front
- Back
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A generic term that encompasses a broad range of feelings that people experience |
Affect |
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Can be experienced in the form of emotions or moods |
Affect |
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Intense feeling that are directed at someone or something |
Emotion |
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Emotions are long term and action oriented |
False short term |
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Caused by a specific event |
Emotions |
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Specific and numerous in nature |
Emotions |
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Usually accompanied by distinct facial expressions |
Emotions |
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Feelings that tend to be less 8ntense and longer lasting emotions and often lack a contextual stimulus |
Mood |
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Cause is often general and unclear |
Moods |
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Mood last longer than emotion |
True |
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It is more general and have two main dimensions (positive and negative affect) |
Moods |
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Cognitive in nature |
Moods |
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Generally not indicated by distinct expressions |
Moods |
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Spectrum of Basic emotions |
Happiness Fear Anger Surprise Sadness Disgust |
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Classification of Moods |
Positive affect Negative affect |
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General groupings of affective emotions |
Mood States |
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Sources of emotions and moods |
Weather Stress Social Activities Sleep Exercise Age Gender |
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No impact according to reseach |
Weather |
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Increase blank worsens moods |
Stress |
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Physical, informal, and epicurean activities increase positive mood |
Social activities |
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Lack of blank increases negative emotions and impairs decision making |
Sleep |
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Mildly enhances positive moods |
Exercise |
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Older people experience negative emotions less frequently |
Age |
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Women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions |
Gender |
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Could be due to socialization |
Gender |
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Employee's expressions of organizationally desired emotions during interpersonal transactions at work |
Emotional Labor |
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When an employee has to project one emotion while simultaneously feeling another |
Emotional dissonance |
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Individual's actual emotions |
Felt emotions |
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Learned emotions that the organization requires workers to show and considers appropriate in a given job |
Displayed emotions |
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Hiding one's true emotions |
Surface acting |
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Trying to change one's feelings based on display rules |
Deep acting |
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A person's ability to be self aware, detect emotions in others, manage emotional cues and information |
Emotional intelligence |
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OB Application of Emotions and Moods |
Selection Decision Making Creativity Motivation Leadership Negotiation Customer Service Job Attitudes Deviant Workplace Behaviors |
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Employers should consider EI a factor in hiring for jobs that demand a high degree of social interaction |
Selection |
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Positive emotions can increase problem solving skills and help us understand and analyze new information |
Decision making |
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Positive moods and feedback may increase creativity |
Creativity |
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Promoting positive moods may give a more motivated workforce |
Motivation |
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Emotions help convey messages more effectively |
Leadership |
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Emotions may impair negotiator performance |
Negotiation |
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Customers catch emotions from employees called emotional contagion |
Customer Service |
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Emotions at work get carried home but rarely carry over to the next day |
Job Attitudes |
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Those who feel negative emotions are more likely to engage in deviant behavior at work |
Deviant Workplace Behaviors |
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How can managers influence moods |
Use humors Give small token of appreciation Stay in a good mood Higher positive people |
