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24 Cards in this Set
- Front
- Back
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organizational communication
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process through which info moves and is exchanged throughout an organization
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effective communication
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the accuracy of communication
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efficient communication
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the cost of communication
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kinesics
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study of gestures and body postures
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proxemics
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the study of how space is utilized
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semantic problems
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poor choice or use of words, use the kiss principle
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mum effect
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where people are reluctant to give bad news
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mbwa
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mgt by wandering around. getting out of the office to talk to others when they do their job
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decision making
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the process of choosing a course of action for dealing with a problem or opportunity
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steps in systematic decision making
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recognize and define the problem, identify and analze options, choose action, implement, and evaluate
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strategic risks
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threats to the overall business
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operational risks
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threats to technology
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programmed decision
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routine problems that can be solved through standard responses
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nonprogrammed decisions
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solutions are specifically tailored to that situation
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classical decision theory
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assumes the mgr faces a clearly defined problem, knows all alternatives and choses optimal solution
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behavioral decision theory
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accepts bounded rationality, acts in terms ofa given situation
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judgemental heuristics
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simplifying strategies used to make decisions
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availability heuristics
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similarity to past occurrences that are easily remembered
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representativeness heuristic
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joins previous events and stereotypes
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anchoring and adjustment heuristic
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incremental adjustments
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confirmation trap
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only looking to see if solution is right and not looking for problems.
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hindsight trap
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overestimating the degree to which the event has already taken place could have been predicted
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stages in the creative thinking process
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preparation, concentration, incubationi, illumination, verification
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culture
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the way in which a group of people sovles problems
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