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5 Cards in this Set
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1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. HowcanVera’sjob attitude best be described?
A. Low job satisfaction and low job involvement B. High job satisfaction and low job involvement C. Low job satisfaction and high job involvement D. |
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C. Attitudinal clarification
D. Values clarification 5) What is the degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth? A. Job satisfaction B. Job involvement C. Job stability D. Organizational commitment 6) What term is used for those emotions that an organization requires workers to show and considers appropriate for a given job? A. Felt emotions B. Required emotions C. Conditional emotions D. Displayed emotions 7) Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writers work load, then she studied the sales dat |
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on safety
C. Firing the foremen and promoting new foremen from the current pool of workers D. Taking over the work of the foreman himself 10) Phil loves sales. He has been a stellar sales person since he was 12. Recently he was awarded a full paid trip for two to Puerto Rico for breaking a company sales record. Phil is so motivated to work, he has set a new goal to break his old record in the coming year. Taking into account self-determination theory, why did the company recognition and award, an extrinsic reward, motivate Phil? A. The reward was seen as a coercive method of increasing sales and motivated Phil to prove himself intrinsically. B. The reward was imposed to work toward a standard that Phil could not believe in, and his intrinsic motivation suffered. C. The reward increased Phil’s sense of competence by providing feed |
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12) Glendon has a degree in business and worked for 2 years at an international firm in Spain. When the firm suffered cutbacks and Glendon returned home, he took a job at a nonprofit agency mentoring at-risk Spanish-speaking children. Glendon earns a third of what he earned in the business world, but has decided that his new goal is to acquire a larger case load and continue to use his Spanish to help people. Which theory explains why Glendon is happy with a much smaller external reward for his work?
A. Self-imposition of goals B. nAch C. Self-concordance D. Extrinsic motivation 13) Today Marci's boss entered her cubicle and told her that her work has been fantastic, and that because of her last project the client is going to give the company all of their business. Marci's boss continued to talk about what a great job she's doing. When her boss left, Marci felt very confident and satisfied with herself and her job. Marci's boss uses communication in which |
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14) What can managers do to make sure that important information is not withheld from them through silence?
A. Listen to and support diverse opinions. B. Deal with information overload. C. Interpret what they see and call it reality. D. Tell employees what they want to hear. 15) When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to 400 managers, he erred by selecting the wrong A. channel for his message B. message C. distribution D. emotional charge 16) Araceli is a team member in a large corporation. She never speaks in the team meetings because she has seen members talk behind each others' backs outside of the meetings. Members are constantly monitoring the other member's work, looking for a mistake to point out in a meeting. According to the information provided, which contextual factor is most likely hindering the success of Araceli's team? A. Adequate resources B. Climate of trust |
