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38 Cards in this Set

  • Front
  • Back

Which of the following stages of group development is characterized by group cohesiveness?

Norming

Clarence has been working as a team leader on a new project for the publishing company he is employed at. Clarence has been spending the past few days double checking all aspects of the project to ensure they have been properly completed. This best illustrates which of the following stages of group development?

Adjourning

Which of the following characterizes the norming stage of group development?

Close relationships

The standards or expectations that are accepted and shared by a work group's members are known as which of the following?

Norms

Laura has recently entered a new work group to complete a project and is having difficulty adjusting to what is now expected of her since it is very different from what she is used to. The best illustrates which of the following elements of internal structure?

Roles

The idea that effective teams are composed of competent individuals who have the necessary technical and interpersonal skills to achieve desired goals is know as

Relevant skills

A food company compiles a team of workers to work on a new advertising campaign. The team is responsible for designing the function of their team in order to launch the summer campaign. This best illustrates which of the following types of teams?

Self-managed team

Alex's decision to incorporate team-building rests upon which of the following assumptions?

Teachers are more effective collaboratively than individually

Which of the following is the extent to which a leader has work relationships characterized by mutual trust and respect for group members' ideas and feelings?

Consideration

Patrick works in the technology repair department of a large computer company. Unlike most of his coworkers, Patrick went to college for computer engineering. He put himself through school working for the college's IT repair department. Now, even though he is younger than many of his coworkers, they look to him to help solve problems that they cannot figure out. Which of the following leadership traits does Patrick exemplify?

Job-relevant knowledge

Which leadership theory says that it is the leader's job to assist followers in attaining their own goals?

Path-goal theory

When new employees start their job at the factory, Karen takes the employees through their job duties. She does not work on the factory floor, so Karen will most likely not see these employees again. However, she has a fairly high knowledge of how they are supposed to perform their job. Which leadership style does Karen exhibit?

Telling

Daniel and his supervisors would disagree about which of the following statements?

Good employees fully rely on their manager to make their decisions.

Which of the following would strengthen Daniel's argument that giving the employees a little wiggle room will make them better employees?

His store has a lower turnover rate than any other store in the region.

Which type of leader relies primarily on social exchanges to lead?

Transactional leader

Sean is a manager at a small company. His job is to mentor new employees. As they learn and understand more about the company, he teaches them how to make their own decisions to do what is best for the company. What type of leadership does Sean use?

Team leadership

A company put all its decisions-making power in the hands of the high-level executives. After the company made a series of bad decisions, the executives decided that they needed the input of the lower-level employees in order to make accurate and meaningful decisions. Which of the following solutions best describes this scenario?

The executives empowered the employees by listening to them

Tammy is a manager at a bank. The bank recently bought and acquired a different bank and is in the process of merging the two. Tammy is in charge of the other bank's employees. Even though she has authority over them, Tammy has problems getting people to listen to her. If Tammy wants to be seen as a fair manager to her new employees, which of the following is the best decision for her to make?

Tammy should show her banking knowledge to show her employees that she is their manager for a reason.

When a firm does what it is socially expected to do and nothing more, this is known as which of the following?

Social obligation

An electric company, in response to the soaring cost of energy, decides to turn off its lights earlier at night in order to preserve electricity. This best illustrates the company as being which of the following?

Socially responsible

A clothing company only uses renewable energy sources in order to produce their products and make a small imprint on the environment. This best illustrates which of the following?

Green management

Ted Harper of Harper Construction is facing a dilemma. He believes in running his business the way it has always been run, with quality materials and hard work. His brother and partner, Fred, however, believes that Harper Construction should invest in new "green" technology to keep up with competitors and sustain the environment.


Which of the following, if true, supports Ted's claim?

To afford environmentally friendly technology, Harper Construction would have to lay off fifty workers

The ideas of values and personality contribute to what factor to ethical dilemma?

Individual characteristics

Beth is the first employee to take responsibility for her actions despite the consequences. This best illustrates what factor to ethical or unethical behavior?

Locus of contorl

How are ethics and values similar?

They both help define the difference between what is right and wrong

A formal statement of an organization's primary values and the ethical rules it expects its employees to follow is know as a...

Code of Ethics

The CEO of a global company believes in sticking to her principles and in being a role model to the company. This best illustrates managers using which of the following to encourage ethical behavior?

Leadership

Individuals who raise ethical concerns are know as which of the following?

Whistle-blowers

Which of the following is a key element of motivation?

Persistence

A manager at a factory knows that every one of her employees is special and enjoys his or her work. Even though she has to reprimand them sometimes, she believes that they all work hard for the company because they feel a sense of pride and accomplishment in their position. Which of the following early theories does the manager use?

Theory Y

An employee has a good job at a successful company. However, the employee has wanted a supervisory position for about a year. He believes that he could handle the responsibilities with ease because he is capable of managing other people. Which of the following needs does this employee not meet?

Self-actualization needs

Which of the following allows an employee to believe that they are capable of performing a task in order to reach a certain goal?

Self-efficacy

Which of the following best explains why procedural justice is a good policy to use with employees?

By being open and honest with employees about specific procedural matters, including reasons why certain employees receive more money, it allows the employee to know that the company has specific reasons for its decisions.

At Shades, a sunglasses manufacturer and distributor, Lisa and John are co-managers at the company's largest store. After two years of working together, Lisa discovered that John was making $7,500 more than she was. He also was receiving all expense paid trips to tropical resorts in order to promote the Shades brand. John had never bragged about the differences in their pay, and he treated her as an equal. They also received fairly consistent appraisal rating every quarter. Regardless, Lisa never received a raise or any other kind of benefit outside of the standard end-of-the-year bonus. Lia went to human resources department in order to ask about the unequal pay and benefits.


If true, which of the following would justify the differences in Lisa and John's position?

John had experience in both marketing and management at his former company, while Lisa had never had any managerial or sales experience.

Suppose that the company wanted to resolve the unfair pay and benefit discrepancy. Which of the following best resolves this issue fairly?

Raise Lisa's pay and give her equal benefits for an equal share of work

Which of the following, if true, would support a claim that Shades discriminates against female employees?

At another store, a similar inequality of pay has been brought up to HR

Which of the following countries is most likely to value small wage gaps and quality-of-life benefits?

Denmark

In order to show employees all aspects of running a private business, a realty owner sends the company's realtors to a small business conference. After the conference, the owner noticed that the employees were being more succinct in their work performance and were more conscientious of their work and work-related spending habits. Which of the following motivational tactics did the owner use?

Open-book management