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23 Cards in this Set

  • Front
  • Back

Trust

willingness to be vulnerable to a trustee.

Justice (influences trust)

perceived fairness of an authority's decision making.

Ethics (influences trust)

reflects degree to which the behaviors of an authority are in accordance with generall accepted moral norms.

Disposition-based Trust

personality traits include a general propensity to trust others.

Cognition-based Trust

rooted in rational assessment. Based on:




Ability - skills, competencies, expertise to make us believe they can be successful


Benevolence - belief that authority wants to do good


Integrity - perception that the authority adheres to acceptable values.

Affect-based Trust

emotional trust going beyond rational judgement.

Trust propensity (disposition-based)

how much someone trusts strangers.

Distributive Justice

Perceived general fairness of decision-making outcomes. (equity vs. equality vs. need)

Procedural Justice

Decision Making Process



Voice - emps get input?


Correctability - appeals mechanism?


Consistency


Bias suppression


Representativeness - consider needs of all groups


Accuracy




Super important

Interpersonal Justice

Respect - sincere?


Propriety - polite?

Informational Justice

Justification - explain procedures


Truthfulness - honest explanations?

Abusive Supervision

Whiplash

Four-component model (of ethical decision making)

1. Moral Awareness


2. Moral Judgement


3. Moral Intent


4. Ethical Behavior

Moral Awareness

Recognize a moral issue exists.

Moral intensity (related to moral awareness)

The degree ot ethical urgency (an act that could injure 1000 has more intensity than an act that could injure 10)




Potential for Harm


-Magnitude


-Probability


-Temporal


-Concentration




Social Pressure


-Social consensus


-Proximity

Moral Attentiveness (related to moral awareness)

degree to which people perceive and consider issues of morality on a day-to-day basis

Moral Judgement

reflects the process people use to determine whether something is ethical or unethical.

Kohlberg's Theory of Cognitive Moral Development (related to Moral Judgement)

Argues that as people age, they move through various stages of moral development:




Preconventional: avoid punishment, keep exchange relationships




Conventional: follow rules, laws, duty




Principled: right vs. wrong as defined, established moral principles



Moral Principles (related to Moral Judgement)

Utilitarianism - act that has greatest good for greates people (John Stuart Mill)




Egoism - act is right if decision maker pursues own interests (Adam Smith)




Ethics of Duties - morally right if it fulfills "categorical imperative" - a) act is performable with no harm to society, b) act respects human dignity, c) act is endorsable by others (Kant)




Ethics of Rights - act is right if it respects the natural rights of others (John Locke)




Virtue Ethics - right if it allows decision maker to lead a "good life" (Aristotle)

Moral Intent

degree of commitment to the moral course of action.

Moral Identity (related to Moral Intent)

degree to which a person self-identifies as moral.

Trust affect on Performance

Moderate positive

Trust affect on OC

Strong positive