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100 Cards in this Set
- Front
- Back
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The term manager refers to anyone who ________.
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plans, controls, and evaluates
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What is the primary legacy of Frederick Taylor?
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the principles of scientific management
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As the regional manager of an accounting firm, Ruth is often required to attend ceremonial activities like attending a social function on behalf of the company or presiding at a farewell dinner of a departing employee. Which of the following is similar to the given scenario?
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As the dean of a business school, Jack is always present at official functions like commencement ceremonies and convocations to give away diplomas.
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Which of the following roles is an interpersonal role?
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leader
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The ________ role emphasizes a manager's contacts with those outside the formal chain of command
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liaison
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In his capacity as the regional production manager, Mark Brown is required to address the regional heads from across the country in a quarterly meeting organized by his company. At this meeting, Mark presents the detailed production figures of his region and also outlines the changes he plans to implement in order to improve productivity. Mark is playing the role of a ________.
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spokesperson
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According to Mintzberg's theory of managerial functions, ________ roles include acting as an entrepreneur, a disturbance handler, a resource allocator, and a negotiator.
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decisional
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Jessica and Alex have been unable a decide who should do the team's work scheduling for the next one month, a task that is both complex and time consuming. As their manager, Melanie intervenes and tells them to jointly draw up the next month's production schedule. Melanie is playing the role of a ________.
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disturbance handler
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When managers are called upon to make accommodations with other units or other organizations, they are functioning in the ________ role.
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negotiator
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________ are important at all levels of the management, and a lack of these skills will usually limit managerial advancement, even when other skills exist.
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Interpersonal skills
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According to the universal approach to ethical decision making, managers must first determine whether a course of action can apply to all people in all situations, then ask themselves whether ________.
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they would want the same rule applied to themselves
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________ is the degree to which people see an issue as an ethical one.
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Moral intensity
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From an efficiency perspective, when the manager of a business ________, the self-interests of the owner are best achieved by serving the interests of society.
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is also its owner
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Actions that benefit shareholders but harm the other stakeholders would be viewed as ________ from the efficiency perspective but ________ from the social responsibility perspective.
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managerially responsible; socially irresponsible
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Corporations react to the various pressures and constituencies connected to the topic of social responsibility in different ways. Defenders ________.
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actively seek legal loopholes in conducting their business
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Which of the following is an example of a reactor firm?
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Ramen's retail store decides to stop using plastic bags after customers threatened to boycott its products.
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Which of the following best explains the inside-out approach to strategic corporate social responsibility?
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Managers can look inside the company at issues that are more important rather than less important as a function of the company's strategy and business activities.
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When managers look at social issues in general terms of the extent to which they are problematic they are following the ________ approach to strategic corporate social responsibility.
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outside-out
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A(n) ________ is an employee who discloses illegal or unethical conduct on the part of others in the organization
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whistleblower
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The Foreign Corrupt Practices Act prohibit payments to ________.
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foreign officials
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Of the following, ________ is a dimension of a country's distinct institutional environment.
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economic development
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Brian, a senior manager in a logistics firm, has a democratic style of leadership. Brian is very approachable, and employees in his department are free to consult with him at any time. The culture in Brian's department is one of ________.
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low power distance
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________ is the extent to which people's identities are self-oriented and people are expected to take care of themselves and their immediate families.
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Individualism
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Which of the following is a characteristic of collectivism?
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group membership
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A foreign company can enter a new market via ________ agreements that allow a local firm in the new market to manufacture and distribute the foreign company's product.
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licensing
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________ are cooperative arrangements between two firms in which they agree to share resources to accomplish a mutually desirable goal.
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Strategic alliances
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________ is the rapid development of trust in teams with positive and reciprocal communications about the team's task activities.
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Swift trust
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Which of the following is a requirement for swift trust?
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The manager must have significant cultural knowledge and sensitivity to handle the virtual team.
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Managing multicultural teams, competing in international markets, and managing international operations all require managers to develop a ________.
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global mind-set
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Nobelle, a chocolatier based in France, produces candy containing exotic ingredients from the rain forests of Brazil. The ingredients are provided by a single supplier who has an exclusive contract with Nobelle. The chocolate manufacturer thus has a great deal of power over the market. This is an example of ________.
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competitive advantage
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Which of the following is the first step in the strategic management process?
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determining strategic vision
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________ are those that lead to new features and capabilities in existing products or to completely new products.
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Product technological changes
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Federal spending pushes the federal deficit up, causing an increase in interest rates. What is the LEAST likely result of this occurrence?
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consumer spending increases
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________ involve a country's infrastructure, such as roads, telecommunications, air links, arable land, deep water harbors, mineral resources, forests, and climate.
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Physical forces
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Which of the following would lead to higher profits for an industry?
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fragmented customers
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Which of the following is a primary value chain activity?
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marketing and sales
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________ strategies focus on the operations of each function and their contribution to help the firm achieve a competitive advantage.
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Unit-level
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SockUp is a company that manufactures socks of different sizes, types, and colors for men, women, and children. The company aims at being the lowest-cost provider and charges slightly lower than the market price. This is an example of ________.
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cost leadership strategy
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Which of the following business plans has the broadest scope?
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strategic plans
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Which of the following organizational levels is also known as the strategic business unit?
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business level
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Ned heads the finance department of a business. At which organizational level is Ned functioning?
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functional level
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A Gantt chart can help managers devise an action plan in all of the following ways EXCEPT ________.
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showing the course of action to be taken if plans need to be changed during the course of their implementation
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A manager at a local bookstore is about to allocate extra floor space to an espresso counter when a new coffee shop opens next door. He stops implementation of his plan and instead looks into opening a juice bar. This an example of which of the following?
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real-time adjustment
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A catering company manager is proposing the purchase of a new van to enable the company to handle more deliveries. She is working on ________.
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a capital expenditure budget
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Based on the available forecasts, a business' sales are expected to drop 20 percent in the current year as compared to the previous year. Which of the following will be a cascading effect of this forecast?
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Hiring will be lower during the year.
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The sales forecasts for the summer season for LocoPoco, a beverage company, indicated increased demand for its colas. However, the actual sales were 30 percent lower than expected. Which of the following could explain the apparent discrepancy above?
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Research reports revealed that there are harmful additives in colas.
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What sort of interdependence exists when two or more groups within a company depend upon one another for inputs?
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reciprocal
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________ organizations tend to be slower at making decisions and responding to changes in the business environment. As a result, these organizations tend to be best suited to stable external environments.
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Tall and formal
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Ken Langley is a production supervisor in an automobile manufacturing firm. After evaluating Ken's managerial capabilities, some members of the senior management feel that average productivity would improve if more workers are assigned to him. However, some managers are skeptical about Ken's ability to handle more workers. Which of the following statements, if true, would weaken the argument favoring increased span of control?
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Ken's team consists of highly experienced and skilled labor.
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Pfizer, a pharmaceutical company, operates in over 40 countries around the world, and many of the larger-country units enjoy considerable freedom and autonomy. Thus, it can be said that Pfizer exemplifies a(n) ________ mode of decision making.
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decentralized
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A ________ consists of two organizational structures superimposed on each other. As a consequence, one person essentially reports to two bosses.
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matrix structure
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SLPL Limited adheres to a strategy that allows managers to focus on core competencies or the activities that are most likely to yield competitive advantage. In doing so, SLPL outsources most of the activities in its value chain to other companies, retaining just a few elements. From the above example, it can be concluded that SLPL has a ________ structure.
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high-networked
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Which of the following is a core category of environmental complexity?
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technology
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Auto parts manufacturer JEG Inc. has a number of vacancies at lower management levels and wants to fill the positions from within the company itself rather than recruit externally. The company plans to e-mail the job specifications to all employees and post the jobs on the company Web site. Which of the following is a disadvantage of job posting?
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Unqualified applicants will need explanations about why they did not get the job.
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Which of the following is the best definition of a valid selection technique?
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It is a screening process that differentiates those who would be successful in a job from those who would not.
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________ skill development programs include a variety of skills and abilities, such as problem solving, decision making, planning, and organizing.
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Conceptual
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The practice of moving individuals to various types of jobs within the organization at the same level or next-immediate-higher level for periods of time from an hour or two to as long as a year is known as ________.
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job rotation
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JEG recently evaluated its manufacturing processes and discovered that the monotonous nature of jobs was contributing to employee dissatisfaction. As manufacturing worked on an assembly-line system, each employee had to repetitively add just a single part to the product. JEG decided to form the employees into teams and have each team assemble a complete product together. This effort by JEG to make the work more interesting for its employees is known as ________.
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reengineering
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________ involve(s) the termination of groups of employees because of economic or business reasons.
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Layoffs
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Which of the following is a valid observation about organizational leadership?
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Anyone in an organization can exhibit leadership behaviors.
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An individual's drive refers to a(n)________.
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high level of energy, effort, and persistence in the pursuit of objectives
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Transformational leaders ________.
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motivate followers to ignore self-interests
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Which of the following situations can be seen as an application of leader-member exchange (LMX) theory?
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Arnold, the factory manager of a manufacturer, continually attempts to maintain a good relationship with the factory workers.
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What is the central concept of Fiedler's leadership contingency theory?
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Leadership effectiveness depends on the type of leader and the relative degree of favorability of the situation.
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Which of the following is the best example of a leadership substitute?
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advisory or staff support
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To begin motivating an apathetic associate, a manager informally questions her about her satisfaction with her job's ability to provide safety, social interaction, self-respect, and opportunities for growth. What theory of motivation is this manager most likely trying to apply in working with the associate?
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Maslow's need hierarchy
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The three basic categories of needs identified by Alderfer in his ERG theory are ________.
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existence, relatedness, and growth
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While they agree that satisfaction is a factor in motivation, scholars note that there is little evidence that increasing employee satisfaction actually increases motivation. This has led them to criticize the ________ as being overly simplistic.
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two-factor theory
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A software engineer believes that if she can complete her current project on time she will get her much awaited promotion to the ranks of a team leader. However, she doubts her capability of completing the project on time. Within the context of expectancy theory, what level of motivation would the engineer have and why?
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low, since the expectancy, instrumentality, and valence of the outcome must all be high for motivation
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A call center manager hopes to improve the performance of her staff by decreasing the average time spent on a call. First, she sets up a performance board where the average length of a call for the previous week is posted and compared to the average call length for the preceding four weeks. Then, she encourages the staff to reduce the average. According to goal-setting theory, how could she improve this scheme?
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She should make the goal more specific.
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A production supervisor receives a bonus for each day a project is completed ahead of schedule. This is an example of ________.
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positive reinforcement
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Groups composed of individuals who are very dissimilar to each other are known as ________.
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heterogeneous groups
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________ emerges when a member has to fulfill two or more contrasting sets of expectations.
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Role conflict
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The product development team at JEG were working together for a year and were very comfortable with an informal style of working. However, the new manager who stepped in preferred to use a more formal style during meetings and team interactions, as this was the way he had always worked. Which of the following is most similar to this situation?
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Zygsys has always given employees autonomy in pacing their work, but a new member cited the experience from a former team and suggested that managers set all work schedules.
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High levels of group cohesion ________.
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decrease the potential for intergroup cooperation
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________ conflict arises when group members possess divergent ideas or approaches to attaining goals.
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Process
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Which of the following is most likely to be the content of an upward communication in an organization?
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questions
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A(n) ________ is a communication route that the organization doesn't prespecify but that develops through the interpersonal activities of employees.
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informal communication channel
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A manager is considering three staff members as possible candidates for a new position. One morning, she asks each of them, in private, whether they might be interested in taking up the post. She also asks them not to discuss the offer with anyone. At a function after work, she is approached by several staff members. They ask
her about the new position they have heard about "on the grapevine." What important feature of informal communication channels does this scenario illustrate? |
They often transfer information rapidly.
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________ refers to the process of screening out some parts of an intended message because they contradict our beliefs or desires.
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Selective perception
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Which of the following characteristics is found in a high-context culture?
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The rank of the receiver may affect the message and the medium.
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The ________ focuses on the decision maker as a satisficer.
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bounded rationality model
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Which of the following statements is true about individual and group decision making?
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When evaluating alternatives, group judgment is often superior to individual judgment.
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Which of the following occurs when agreement among members becomes so dominant that it overrides a realistic appraisal of alternative courses of action?
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groupthink
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Groups suffering from groupthink tend to minimize the seriousness of the doubts members raise and put tremendous pressure on them to agree to the group's consensus. This symptom of groupthink is known as ________.
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self-censorship
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Which of the following statements is true about the Delphi technique?
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In this technique, a problem is identified and members are asked through a series of carefully designed questionnaires to provide potential solutions.
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Which of the following is true of TQM?
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It uses both quantitative and nonquantitative techniques.
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Sandra, the operations manager of the Zara clothing chain, is informed that the summer line requires certain materials that are not available locally. She recalls having used the same raw materials two summers ago from a niche supplier. Which of the following should she use to solve this issue?
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MRP
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What are stock outs?
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not getting products and services to customers when they want them
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Production of Sliver's latest small car, the Beetle, has been a dramatic improvement compared to its previous product, Quiver. The production target of 2,000 Beetle cars per day has been reached only within 10 weeks since the launch date, which was less than the time they needed for Quiver. Which of the following, if true, would suggest that Sliver adopted a JIT strategy for the Beetle?
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Sliver acquired a fleet of airplanes to ensure that all the components it sourced from across the world were unaffected by supply bottlenecks in other countries.
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________ are achieved when the per-unit allocation of fixed costs and, therefore, the total cost per unit go down as more units are produced.
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Economies of scale
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Control can be thought of as a causal variable because ________.
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the results of control efforts can inform and improve the planning process of the organization
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Which of the following best defines "standard" in relation to establishing control?
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performance target
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Department A shows an annual after-tax profit of $400,000 from invested assets of $12 million. Department B shows an annual after-tax profit of $400,000 from invested assets of $8 million. Which unit had the best financial performance?
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Department B performed the best.
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Which of the following controls the quality, quantity, and characteristics of the inputs into the production process?
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precontrol
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Proponents of the balanced scorecard approach to control assert that it ________.
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links measures of organizational success more closely to strategic objectives
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IBF Industries, Inc. is a leading manufacturer and marketer of skin care and solar filters in the United States. The company is a market leader in the U.S., and the demand for its products has been static over the last five
quarters. In order to achieve better growth, the management is now planning to develop its business by entering the Canadian market. Which of the following information, if true, would most support the management's decision to develop the market? |
The per capita income and the average purchasing power of the people in Canada have increased by two percent in last six months.
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Google's purchase of YouTube exemplifies its ________ of the need to enhance its mission of organizing the world's information and making it universally useful and accessible.
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proactive recognition
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The line managers at Harmony Corp. believe that the introduction of the customer care hotline facility has been a huge mistake. They are overwhelmed by the number of complaints that come in each day, most of which are due to faulty usage and not faulty products. The top executives at Harmony believe that the hotline will prove its worth over time. What inference can be drawn from this scenario?
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The dissatisfaction is due to nonimmediate results.
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The essence of an organizational development (OD) approach to change is ________.
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its emphasis on planned efforts focusing on people and their interrelationships in organizations
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