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46 Cards in this Set

  • Front
  • Back


An individual who achieves goals through other people.


A consciously coordinated social unite, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.


A process that includes defining goals, establishing strategy, and developing plans to coordinate activities.


Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.


A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.


Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations

The 4 Management Functions

1. Planning

2. Organizing

3. Leading

4. Controlling

The 3 Management Roles

1. Interpersonal

2. Informational

3. Decisional

Technical Skills

The ability to apply specialized knowledge or expertise.

Human Skills

The ability to work with, understand, and motivate other people, both individually and in groups.

Conceptual Skills

The mental ability to analyze and diagnose complex situations.

Fred Luthans 4 Managerial Activities

1. Traditional Management: Decision making

2. Communication: Information exchange

3. Human Resource Management: Motivating

4. Networking: Socializing/Politicking

Organizational Behavior (OB)

A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness.

Systematic Study

Looking at relationships, attempting to attribute causes and effects and drawing conclusions based on scientific evidence.

Evidence-based Management (EBM)

The basing of managerial decisions on the best available scientific evidence.


A gut feeling not necessarily supported by research.


The science that seeks to measure, explain and sometimes change the behavior of humans and other animals.

Social Psychology

An area of psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.


The study of people in relation to their social environment or culture.


The study of societies to learn about human beings and their activities.

Contingency Variables

Situational factors: variables that moderate the relationship between two or more variables

Workforce Diversity

The concept that organizations are becoming more heterogenous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.

Positive Organizational Scholarship

An area of OB research that concerns how organizations develop human strength, foster vitality and resilience, and unlock potential.

Ethical Dilemmas and Ethical Choices

Situations in which individuals are required to define right and wrong conduct.


An abstraction of reality. A simplified representation of some real-world phenomenon.


Variables that lead to processes.


Actions that individuals, groups, and organizations engage in as a result of inputs that lead to certain outcomes.


Key factors that are affected by some other variables.


Evaluations employees make about objects, people or events.


An unpleasant psychological process that occurs in response to environmental pressures.

Task Performance

The combination of effectiveness and efficiency at doing your core job tasks.

Citizenship Behavior

Discretionary behavior that contributes to the psychological and social environment of the workplace.

Withdrawal Behavior

The set of actions employees take to separate themselves from the organization.

Group Cohesion

The extent to which members of a group support and validate one another while at work.

Group Functioning

The quantity and quality of a work group's outfit.


The combination to which an organization meets the needs of its clientele or customers.


The degree to which an organization can achieve its ends at a low cost.

Organization Survival

The degree to which an organization is able to exist and grow over the long term.

What is the importance of interpersonal skills?

Managers need to develop their interpersonal, or people, skills to be effective in their jobs.

What do managers do in terms of functions, roles, and skills?

Management Functions:

Planning, organizing, leading and controlling.

Management Roles:
Interpersonal, informational and decisional.

Management Skills:
Technical, human and conceptual

What is organizational behavior (OB)?

Organization behavior (OB) investigates the impact that individuals, group, and structure have on behavior within an organization, and it applies that knowledge to make organizations work more effectively.

Why is it important to complement intuition with systematic study?

Complementing intuition with systematic study helps improve your predictive ability.

(The casual approach or commonsense approach to reading others can often lead to erroneous predictions.)

What are the major behavioral science disciplines that contribute to OB?

1. Psychology (Individual)
2. Social Psychology (Group)

3. Sociology (Group & Organization System)

4. Anthropology (Organization System)

Why are there few absolutes in OB?

There are few absolutes in Organization Behavior because human beings are complex, and few, if any, simple and universal principles organizational behavior. Because we are not alike, our ability to make simple accurate, and sweeping generalizations is limited.

What are the challenges and opportunities for managers in using OB concepts?

Responding to economic pressure

Responding to globalization

Managing workforce diversity

Improving customer service

Improving people skills

Working in networked organizations

Enhancing employee well-being at work

Creating a positive work environment

Improving ethical behavior

What are the three levels of analysis in this book's OB model?

1. The Individual

2. The Group

3. The Organization