Mgmt 310 Final

Front 1

_______ is the formal system of task and job reporting relationships that determine how employees use resources to achieve the organizations goals

Back 1

Organizational Structure

Front 2

A business owner accepts the importance of the ____ theory. Consequently, he has structured his company to fit the factors that affect it the most in an effort to eliminate as much uncertainty as possible.

Back 2

Contigency Theory

Front 3

____ is the number of new or unexpected problems or situations that a person or functional group encounters while performing tasks or jobs.

Back 3

Task Variety

Front 4

Examples of ______ include typical mass-production or assembly operations.

Back 4

Routine Technology

Front 5

A company uses mass production to manufacture toilet paper. The organization MOST LIKELY has a_________ structure.

Back 5

Mechanistic

Front 6

An example of ______ is the services rendered by a small group of auditors hired to evaluate the accuracy of a firm's financial statements.

Back 6

Small Batch Technology

Front 7

A __________ groups functions into divisions to respond to the needs of particular types of customers.

Back 7

Market structure

Front 8

Compared to organic organizations, generally mechanistic organizations have more levels of heirarchy, large span of control and centralizes decision making. TRUE or FALSE

Back 8

True

Front 9

Which of the following does NOT make a major contribution to a company's culture?
A) Company clients and vendors
B) People within the company
C) Ethics of a company
D) Company's org. structure

Back 9

A) Company's client and vendors

Front 10

________ fail to motivate or inspire employees; moreover, they lead to stagnation and often failure over time.

Back 10

Intert Cultures

Front 11

In countries where collectivism prevails, the value of ______ is very weak.

Back 11

Developing individual wealth

Front 12

Due to high sales, a small company has record profits. The company is in a country with short-term orientation. In light of their record profits, the company is MOST LIKELY to _____.

Back 12

Throw a party and give employees much needed vacation time

Front 13

The United States and Hong Kong have low scores in _____ when people in these regions are easygoing, value diversity, and are tolerant of differences.

Back 13

uncertainty avoidance

Front 14

All of the following are org. impediments to change except_____.
A) mechanistic structure
B) power and conflict
C) uncertainty and insecurity
D) differences in functional orientation

Back 14

C) uncertainty and insecurity

Front 15

All of the following are group impediments to change EXCEPT______.
A) Group norms
B) Group cohesiveness
C) Group Think
D) Group habit

Back 15

D) Group habit

Front 16

Many managers have altered their management styles in an effort to motivate minority and female employees MOST LIKELY as a result of ever changing ______ characteristics of the work force.

Back 16

Demographics

Front 17

Research suggests that ____ is one of the main reasons for the inability of some organizations to change the status quo.

Back 17

Inertia

Front 18

_____ mark an individual's entry to, promotion in, and departure from the organization.

Back 18

Rites of Passage

Front 19

What are the 3 types of heuristics?

Back 19

Availability: vivid memory
Representativeness: Similar events, base rate
Anchoring & Adjustment: Initial amount

Front 20

What are the pros and cons of group decision making?

Back 20

Pros: More and diverse perspectives, higher acceptance, better legitimacy
Cons: Time consuming, pressure to conform, group polarization, diffusion of responsibility, and dominated by a few members

Front 21

Tuckmans 5 stage model

Back 21

Forming, Storming, Norming, Performing, and Adjourning

Front 22

In the Tuckman's 5 stage model, what stage do group members agree on standards to guide their behavior?

Back 22

Norming - Stage 2

Front 23

List the two sources of errors in decision making.

Back 23

Heuristics and escalation of commitment

Front 24

Steps in the classical decision making model.

Back 24

List all alternatives
List consequences to each alternative
Rank according to personal preference
Choose alternative with most desired consquences

Front 25

Define Power Distance.

Back 25

Degree to which a country accepts the fact that differences in its citizens' physical & intellectual capabilities give rise to inequalities in their well-being. Social welfare ranks low, while gap between rich and poor ranks high

Front 26

List the forces for change.

Back 26

Competitive forces, economic forces, political & global forces, demographic forces, social forces, and ethical forces

Front 27

Individual forces against change include____.

Back 27

Uncertainty & insecurity
Selective perception & retention
Habit

Front 28

Group level forces against change include_____.

Back 28

Group norms, group cohesiveness, group think, and escalation of commitment

Front 29

Organization level forces against change include_____.

Back 29

Org. inertia
Power & conflict
Differences in functional orientation
mechanistic structure
Org. culture

Front 30

What are the three levels of forces against change?

Back 30

Individual
Group
Organizational

Front 31

What are the 3 steps to change?

Back 31

Unfreeze from present state
Make the changes
Refreeze to the new state

Front 32

_______ are the desired end state or outcome that people seek to achieve.

Back 32

Terminal Values

Front 33

_____ are the desired mode or type of behavior that people seek to follow.

Back 33

Instrumental Values

Front 34

The development of routine responses to recurring problems or opportunities define __________.

Back 34

Standardization