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35 Cards in this Set

  • Front
  • Back
_____: The sharing of information between two or more individuals or groups to reach a common understanding.
Communication
The communication process consists of how many phases?
Two phases
What are the names of the phases of communication?
1.) Transmission Phase
2,) Feedback Phase
In the ______ phase, information is shared between two o more individuals or groups.
Transmission Phase
In the _____ phase, a common understanding is ensured.
Feedback Phase
_____: The person or group wishing to share information.
The sender
_____: The person or group wishing to share information.
The sender
_____: The information that a sender wants to share.
The message
_____: The information that a sender wants to share.
The message
_____: Translating a message into understandable symbols or language.
Encoding
_____: Translating a message into understandable symbols or language.
Encoding
______: Anything that hampers any stage of the communication process.
Noise
______: Anything that hampers any stage of the communication process.
Noise
______: The person or group for which a message is intended.
Receiver
______: The person or group for which a message is intended.
Receiver
_____: The pathway through which a message is transmitted to a receiver. Ex. phone call, a letter, a memo, face-to-face, etc.
The Medium
Interpreting and trying to make sense of a message.
Decoding
_____: The encoding of messages into words, either written or spoken.
Verbal Communication
______: The encoding of messages by means of facial expression, body language, and styles of dress.
Nonverbal Communication
Give two examples of the dangers of poor communication.
1.) Mal-Practice in Hospitals
2.) Airplane Crashes
_____:The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.
Information Richness
Outside of information richness, what is the other component that people need to consider when communicating?
Time
The medium that is highest in information richness is known as what?
Face-to-Face Communication
_____: The pathways along which information flows in groups and teams and throughout the organization.
Communication Networks
In a _____ network, information flows to and from one central member of the group. Group Members do not need to communicate with one another. Ex. Taxi Cab Drivers
Wheel Networks
In a _____ network, members communicate with one another in a predetermined sequence. These types of networks are found in groups with sequential task interdependence, such as in assembly-line groups.
Chain Networks
In a _____ network, group members communicate with others who are similar to htem in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets.
Circle Networks
The only type of network found in teams.
All-Channel Networks
In a _____ network, there are high levels of communication because every team member communicates with every other team member.

Ex. Top Management Teams, Cross-Functional Teams, etc.
All-Channel Networks
An organization chart summarizes the ____ reporting relationships in an organization and the _____ pathways along which communication takes place.
Formal
If communication is _____, it flows around issues, goals, projects, and ideas instead of moving up and down the organizational hierarchy in an orderly fashion.
Informal
_____: An informal communication network along which unofficial information flows.
Grapevine
This occurs when a sender witholds part of a message because of the mistaken belief that the receiver does not need or will not want the information.
Filtering
_______: Occurs when the meaning of a message changes as the message passes through a series of senders nad receivers. Some of this may also be accidental.
Information Distortion
These are unofficial pieces of information of interest to organizational members but with no identifiable source.
Rumors