Mgmt 300 Exam #4 (Chapter 16)

Front 1

_____: The sharing of information between two or more individuals or groups to reach a common understanding.

Back 1

Communication

Front 2

The communication process consists of how many phases?

Back 2

Two phases

Front 3

What are the names of the phases of communication?

Back 3

1.) Transmission Phase
2,) Feedback Phase

Front 4

In the ______ phase, information is shared between two o more individuals or groups.

Back 4

Transmission Phase

Front 5

In the _____ phase, a common understanding is ensured.

Back 5

Feedback Phase

Front 6

_____: The person or group wishing to share information.

Back 6

The sender

Front 7

_____: The person or group wishing to share information.

Back 7

The sender

Front 8

_____: The information that a sender wants to share.

Back 8

The message

Front 9

_____: The information that a sender wants to share.

Back 9

The message

Front 10

_____: Translating a message into understandable symbols or language.

Back 10

Encoding

Front 11

_____: Translating a message into understandable symbols or language.

Back 11

Encoding

Front 12

______: Anything that hampers any stage of the communication process.

Back 12

Noise

Front 13

______: Anything that hampers any stage of the communication process.

Back 13

Noise

Front 14

______: The person or group for which a message is intended.

Back 14

Receiver

Front 15

______: The person or group for which a message is intended.

Back 15

Receiver

Front 16

_____: The pathway through which a message is transmitted to a receiver. Ex. phone call, a letter, a memo, face-to-face, etc.

Back 16

The Medium

Front 17

Interpreting and trying to make sense of a message.

Back 17

Decoding

Front 18

_____: The encoding of messages into words, either written or spoken.

Back 18

Verbal Communication

Front 19

______: The encoding of messages by means of facial expression, body language, and styles of dress.

Back 19

Nonverbal Communication

Front 20

Give two examples of the dangers of poor communication.

Back 20

1.) Mal-Practice in Hospitals
2.) Airplane Crashes

Front 21

_____:The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.

Back 21

Information Richness

Front 22

Outside of information richness, what is the other component that people need to consider when communicating?

Back 22

Time

Front 23

The medium that is highest in information richness is known as what?

Back 23

Face-to-Face Communication

Front 24

_____: The pathways along which information flows in groups and teams and throughout the organization.

Back 24

Communication Networks

Front 25

In a _____ network, information flows to and from one central member of the group. Group Members do not need to communicate with one another. Ex. Taxi Cab Drivers

Back 25

Wheel Networks

Front 26

In a _____ network, members communicate with one another in a predetermined sequence. These types of networks are found in groups with sequential task interdependence, such as in assembly-line groups.

Back 26

Chain Networks

Front 27

In a _____ network, group members communicate with others who are similar to htem in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets.

Back 27

Circle Networks

Front 28

The only type of network found in teams.

Back 28

All-Channel Networks

Front 29

In a _____ network, there are high levels of communication because every team member communicates with every other team member.

Ex. Top Management Teams, Cross-Functional Teams, etc.

Back 29

All-Channel Networks

Front 30

An organization chart summarizes the ____ reporting relationships in an organization and the _____ pathways along which communication takes place.

Back 30

Formal

Front 31

If communication is _____, it flows around issues, goals, projects, and ideas instead of moving up and down the organizational hierarchy in an orderly fashion.

Back 31

Informal

Front 32

_____: An informal communication network along which unofficial information flows.

Back 32

Grapevine

Front 33

This occurs when a sender witholds part of a message because of the mistaken belief that the receiver does not need or will not want the information.

Back 33

Filtering

Front 34

_______: Occurs when the meaning of a message changes as the message passes through a series of senders nad receivers. Some of this may also be accidental.

Back 34

Information Distortion

Front 35

These are unofficial pieces of information of interest to organizational members but with no identifiable source.

Back 35

Rumors