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49 Cards in this Set
- Front
- Back
Adult Learning Theory
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a field of research that examines how adults learn
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Big Sister/Big Brother or Buddy System
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Training method in which an old hand shows a new worker the ropes
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Coaching
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individual, corrective, on-the-job training that is focused on improving performance
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Employee Handbook
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a written document given to employees which tells them what they need to know about company policies and procedures
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Formative Evaluation
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an ongoing form of evaluation that uses observation, interviews, and surveys to monitor training
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Job Instruction
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for every detail of a given job in a given enterprise, instruction in what to do and how to do it
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Job Instruction Training
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a four-step method of training people in what to do and how to do it on a given job in a given operation
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Learning
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the acquisition of knowledge or skill
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Orientation
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a new worker's introduction to a job
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Pretest
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testing an experienced workers job performance before training
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Retraining
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additional training given to trained workers for improving performance or dealing with something new
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Summative Evaluation
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a form of evaluation that measures the results of training after a program has been completed
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Teaching Methods
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ways in which teachers and trainers convey information to learners
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Training
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teaching people how to do their jobs; job instruction
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Training Objective
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a trainer's goal: a statement, in performance standard terms, of the behavior that shows when training is complete
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Training Plan
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a detailed plan for carrying out employee training for a unit of work
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Labor Market
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in a given area, the workers who are looking for jobs and the jobs that are available
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Job Specification
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a list of the qualifications needed to perform a given job
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EEOC
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federal office responsible for enforcing the employement-related provisions of the Civil Rights Act of 1964 as well as other EEO laws
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Age Discrimination Employement Act
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act that makes it unlawful to discriminate in compensation, terms, or conditions of employment based on a person's age. The ADEA applies to everyone 40 years of age or older
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Pregnancy Discrimination Act
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act that makes it unlawful to discriminate against a woman on the basis of pregnancy, childbirth, or related medical conditions
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Equal Pay Act
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law that requires equal pay and benefits for men and women working in jobs requiring substantially equal skills, effort, and responsibilities under similar working conditions
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Immigration Reform and Control Act
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federal law that requires employers to verify the identity and employment eligibility of all applicants and prohibits discrimination in hiring or firing due to a person's national origin or citizenship status
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American with Disabilities Act
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act that makes it unlawful to discriminate in employment matters against the estimated 43 million americans who have a disability
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Family Medical Leave Act
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act that allows employees to take an unpaid leave of absence from work for up to 12 weeks per year for the birth or adoption of a child or a serious health condition of the employee or his or her spouse, child, or parent
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Negligent Hiring
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failure of an employer to take reasonable and appropriate safeguards when hiring employees to make sure that they are not the type to harm guests or other workers
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Recruiting
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actively looking for people to fill jobs
DIRECTIVE: GOING WHERE THE JOB SEEKERS ARE, SUCH AS COLLEGES INTERNAL: LOOKING FOR PEOPLE WITHIN A COMPANY TO FILL JOBS EXTERNAL: LOOKING FOR PEOPLE OUTSIDE A COMPANY TO FILL JOBS |
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Internal Recruiting
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searching for job applicants from within an operation
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External Recruiting
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looking for job applicants outside the operation
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Patterned Interview
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highly structured interview in which the interviewer uses a predetermined list of questions to ask each applicant
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Truth in Hiring
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telling an applicant the entire story about a job, including the drawbacks
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Job
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group of positiong with same duties and responsibilities
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Job Analysis
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Process of defining the content of the job and its characteristics
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Job Description
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describes the job as a whole. What the employee is supposed to do, how to perform job duties, and how well they are to be done
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Job Evaluation
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process of examining the responsibilities and difficulties of each job to determine which are worth more
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Job Specification
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qualification a person must have in order to get the job
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Unit of Work
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several distinct work segments
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Task
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identifiable activity that constitutes a skill or activity necessary to complete a unit of work
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Performance Standards
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basis for a management system for your people and the work they do, describes the what, how-to, how-well of a job
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Position
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duties and responsibilities performed by one person
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Job Setting
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the conditions under which a job is to be done, such as physical conditions and contacts with others
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Motivation
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the why of behavior, the energizer that makes people behave as they do
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Morale
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group spirit with respect to getting a job done
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Management by Example
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managing people at work by setting a good example by giving 100% of your time, effort, and enthusiasm to your own job
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Empowering
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to give employees additional responsibility and authority to do their jobs
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Job Enrichment
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shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement, recognition, and growth
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Job Loading
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adding more work to a job without incrasing interest, challenge, or reward
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Behavior Modification
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effecting behavioral change by providing positive reinforcement for the behavior desired
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Three Essentials for setting up a successful performance standard system
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Worker Participation, Active Supervisory Leadership, Built-In reward system
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