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34 Cards in this Set
- Front
- Back
Management
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The process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources
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Planning
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A management function that includes anticipating trends and determining the bet strategies and tactics to achieve organizational goals and objectives
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Organizing
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A management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization's goals and objectives
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Leading
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Creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives
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Controlling
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A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not.
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Vision
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An encompassing explanation of why the organization exists and where it's trying to head
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Goals
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The broad, long-term accomplishments an organization wishes to attain
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Objectives
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Specific, short-term statements detailing how to achieve the organization's goals
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SWOT analysis
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A planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats
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Strategic Planning
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The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals
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Tactical Planning
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The process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done
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Operational Planning
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The process of setting work standards and schedules necessary to implement the company's tactical objectives
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Contingency Planning
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The process of preparing alternative cources of action that may be used if the primary plans don't achieve the organization's objectives
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Decision Making
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Choosing among two or more alternatives
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Problem Solving
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The process of solving the everyday problems that occur. Problem solving is less formal than decision making and usually calls for quicker action.
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Brainstorming
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Coming up with as many solution to a problem as possible in a short period of time with no censoring of ideas
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PMI
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Listing all the pluses for a solution in one column, all the minuses in another, and the implications in a third column
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Top Management
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The highest level of management, consisting of the president and other key company executives who develop strategic plans
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Middle Management
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The level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling
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Supervisory Management
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Managers who are directly responsible for supervising workers and evaluating their daily performance
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What are the 3 skills a manager must have?
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1) Technical
2) Human Relations Skills 3) Conceptual Skills |
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Technical Skill
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Skills that involve the ability to perform tasks in a specific discipline or department
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Human Relations Skills
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Skills that involve communication and motivation' they enable managers to work through and with people
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Conceptual Skills
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Skills that involve the ability to picture the organization as a while and the relationships among its various parts
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Staffing
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A management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives
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Transparency
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The presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders
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Autocratic Leadership
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Leadership style that involves making managerial decisions without consulting others
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Participative (democratic) Leadership
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Leadership style that consists of managers and employees working together to make decisions
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Free-Rein Leadership
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Leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives
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Enabling
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Giving workers the education and tools they need to make decisions
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Knowledge Management
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Finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm
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External Customers
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Dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use
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Internal Customers
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Individuals and units within the firm that receive services from other individuals or units
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Mission Statement
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An outline of the fundamental purposes of an organization
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