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11 Cards in this Set
- Front
- Back
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Stream (time-specified) |
This is the most common method of scheduling. Patients are scheduled at separate times, with time provided based on the nature of the visit. Visits from established patients may be scheduled for 15 minutes each, with longer times scheduled for new patients and complete physicals. |
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Wave |
With this method of scheduling, a number of patients are scheduled for the same time, with patients seen by the physician in the order of arrival in the office. As an example, three routine visits from established patients are scheduled for 9:00 AM, using the assumption that each will take 10 minutes. If one patient is late, the other two on-time patients will be seen first and make efficient use of the physician’s time. |
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Modified wave |
This type of scheduling is used to meet extended time needs of certain patients. For example, three routine visits may be scheduled on the hour and one new patient visit or a complete physical scheduled on the half-hour. Physician offices apply modified wave in a variety of ways. |
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Double booking |
Two or more patients are scheduled for the same time. This may be effectivewhen one patient is scheduled for a diagnostic procedure, such as anelectrocardiogram, or when a patient needs to be added to an already fullschedule due to the nature of their illness or injury. |
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Open booking |
Patients are directed to come into the office in a specified time range, such as 1–3 PM. Patients with injuries or severe illnesses may be seen by the physician ahead of patients on routine visits |
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Clustering (categorization) |
Based on the purpose of the visit, patients are scheduled in groups. An example would be a series of pre-employment medical examinations. |
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Clustering (categorization) |
Based on the purpose of the visit, patients are scheduled in groups. An example would be a series of pre-employment medical examinations. |
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Steps in Correcting a Medical Record |
1. Draw a single line using a red ink pen through the error. 2. Make the correction. 3. Write “correction” above the area corrected. 4. Initial and date the correction. |
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DATA ENTRY |
Computer word processing programs are used to generate a number of written documents used in the medical office. Documents commonly used in the medical office include business letters, memo- randa for circulation internal to the medical office, reports, and chart notes transcribed from physi- cian dictation or written notes. |
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Keyboard Fundamentals and Functions |
The keyboard of the computer system is composed of a standard typewriter keyboard with letters and numbers, but also has keys for specific computer operations. Arrows on the keyboard serve as cur- sor controls. The Backspace and Delete keys allow for easy corrections. The Enter key allows in- putting of data into the system. There are 12 function keys, F1 through F12, that perform specific computer functions. Shift and Caps Lock keys allow for capitalization. |
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Formats for Written Communication Letters |
The standard business letter will be printed on letterhead purchased for the medical office, contain- ing the name, address, and phone number of the business office. Generally, business letter stock measures 8.5 by 11 inches. The standard business letter will have 1-inch margins. The personal preference of the physician may dictate that a rough draft of the letter be prepared and provided to the physician for editing. Computerized word processing programs allow for easy changes from the rough draft to the final document. The basic components of the business letter are the date line, inside address, salutation, sub- ject line, body of the letter, complimentary closing, signature block, identification line for the ini- tials of the sender and preparer of the letter, and, finally, notations to show courtesy copies (cc) and enclosures. Most letters from the medical office will contain the original signature of the physician. Other letters are signed by the Office Manager or other staff members in the office. The date line is normally typed 2.5 inches below the top of the page, or 1/2 inch below the let- terhead. The date should not be abbreviated (e.g., use September 3, 2010, not Sept. 3, 2010). The inside |
