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24 Cards in this Set

  • Front
  • Back
Supply chain
The connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function
Supply chain management
A management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value
Business processes
Bundles of interconnected activities that stretch across firms in the supply chain
Customer relationship management process
Allows companies to prioritize their marketing focus on different customer groups according to each group's long-term value to the company or supply chain
Customer service management process
Presents a multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced
Demand management process
Seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand-related plans of action prior to actual customer purchasing behavior
Order fulfillment process
A highly integrated process, often requiring persons from multiple companies and multiple functions to come together and coordinate to create customer satisfaction at a given place and time
Manufacturing flow management process
Concerned with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multi-stage production process
Supplier relationship management process
Closely related to the manufacturing flow management process and contains several characteristics that parallel the customer relationship management process
Product development and commercialization process
Includes the group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firms
Returns management process
Enables firms to manage volumes of returned product efficiently, while minimizing returns-related costs and maximizing the value of the returned assets to the firms in the supply chain
Logistics
The process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished goods from point of origin to point of consumption
Logistics information system
The link that connects all of the logistics functions of the supply chain
Supply chain team
An entire group of individuals who orchestrate the movement of goods, services, and information from the source to consumer
Mass customization (build-to-order)
A production method whereby products are not made until an order is placed by the customer; products are made according to customer specifications
Just-in-time production (JIT)
A process that redefines and simplifies manufacturing by reducing inventory levels and delivering raw materials at the precise time they are needed on the production line
Order processing system
A system whereby orders are entered into the supply chain and filled
Electronic data interchange (EDI)
Information technology that replaces the paper documents that usually accompany business transactions, such as purchase orders and invoices, with electronic transmission of the needed information to reduce inventory levels, improve cash flow, streamline operations, and increase the speed and accuracy of information transmission
Inventory control system
A method of developing and maintaining an adequate assortment of materials or products to meet a manufacturer's or a customer's demand
Materials requirement planning (MRP) (materials management)
An inventory control system that manges the replenishment of raw materials, supplies, and components from the supplier to the manufacturer
Distribution on resource planning (DRP)
An inventory control system that manages the replenishment of goods from the manufacturer to the final customer
Materials-handling system
A method of moving inventory into, within, and out of the warehouse
Outsourcing (contract logistics)
A manufacturer's or supplier's use of an independent third party to manage an entire function of the logistics system, such as transportation, warehousing, or order processing
Electronic distribution
A distribution technique that includes any kind of product or service that can be distributed electronically, whether over traditional forms such as fiber-optic cable or through satellite transmission of electronic signals