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41 Cards in this Set

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  • Back


the transfer of information and understanding from one person to another (81% of managers day is communicating)


person wanting to share information- called a message


person for whom the message is intended


translating a message into understandable symbols or language


interpreting and trying to make sense of the message


the pathway by which a message travels


the receiver expresses his reaction to the senders message


any sidtrurbajce that interferes with the transmission of a message

medium richness

indicates how well a particular medium conveys information and promotes learning

rich medium

best for non routine situations and to avoid oversimplification

lean medium

best for routine situations and to avoid overloading

barriers to communication

physical- sound, time, space

semantic- when words matter

personal- individual attributes that hinder communication


study of the meaning of words


terminology specific to a particular profession or group

personal barriers

communicating skills, trustworthiness, oversized egos, judging, stereotype

nonverbal communication

consists of messages sent outside of the written or spoken word

formal communication channels

follow the chain of command and are recognized as official

informal communication channels

develop outside the formal structure and do not follow the chain of command


unofficial communication system of the informal organization

management by wandering around

term used to describe a managers literally wandering around his organization and talking with people across all lines of authority


represents the use of technology to participate in several interactions at the same time


uses video and audio links along with computers to enable people in different locations to see, hear, and talk with each other

telepresence technology

high-definition videoconference systems that simulate face-to-face meetings between users

benefits to telecommuting

reduce capital costs, increase flexibility, competitive advantage when recruiting, increase productivity, increase job satisfaction


a system of safeguards for protecting information technology against disasters, system failures, and unauthorized access that result in damage or loss

identity theft

thieves hijack your name and identity and use your good credit rating to get cash or buy things

disadvantages of e-mail

decrease in all other forms of communication among co-workers, emotions poorly communicated or miscommunicated e-mail messages, less connected employees feel

smartphone use and abuse

most cellphones are smartphones, with more features made available the importance will only increase

social media

internet-based mobile technologies used to generate interactive dialogue with members of a network


the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community, such as Facebook and twitter

downside of social media

distraction, leaving wrong impression, replaces real conversations

appreciative learning style

listening to be amused

empathic listening style

thing into the speakers emotions

comprehensive listening style

focusing on the speakers logic

discerning listening style

focusing on the main message

evaluative listening style

challenging the speaker

6 keys to effective listening

dont rush to respond, judge content not delivery, ask questions, listen for ideas, resist distractions, give a fair hearing (don't shout out info just because you heard them)

3 effective reading techniques

speed reading doesn't work, streamline reading, do top-down reading- SQ3R

streamline reading

savvy about periodicals and books, transfer your reading load, make internal memos and e-mail more efficient

5 ways being an effective writer

don't show ignorance, understand strategy before you write, start with your purpose, write simply, concisely, and directly, telegraph your writing with a powerful layout

3 ways being an effective speaker

tell them what you're going to say ,say it ,tell them what you said