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5 Cards in this Set
- Front
- Back
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Accommodate (smooth) |
The leader restores good relations by emphasizing agreement and displaying disagreement. |
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Assert (force) |
The leader imposes a solution. One side wins and the other loses. Win/lose conflict resolution. |
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Avoid |
The leader withdraws from the situation or accepts it, leaving the conflict to be resolved by others or remain unresolved. |
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Collaborate (confront) |
The leader and those in conflict accept the fact that they disagree and look for a third way or new solution to the problem. Win/win conflict resolution. |
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Compromise |
The leader asks those in conflict to bargain -- altering positions on different issues until a mutually acceptance solution is defined. Lose/lose conflict resolution |
