Management Quiz 1

Front 1

Organizations

Back 1

collections of people who work together and coordinate their actions to achieve a wide variety of goals and desired future outcomes

Front 2

Management-

Back 2

the planning, organizing, leading and controlling of human and other resources to achieve organizational goals efficiently and effectively.

Front 3

• Organizational Performance-

Back 3

a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Front 4

• Efficiency-

Back 4

a measure of how productively resources are used to achieve a goal.

Front 5

• Effectiveness-

Back 5

a measure of the appropriateness of the goals that managers have selected for the organization and of the degree to which the organization achieves those goals.

Front 6

o Planning-

Back 6

task managers identity and select appropriate organizational goals and courses of action

Front 7

• Strategy-

Back 7

a cluster of decisions about what goals to pursue what actions to take, and how to use resources to achieve goals

Front 8

o Organizing-

Back 8

structuring working relationships so organizational members interact and cooperate to achieve organizational goals.

Front 9

• Organizational Structure

Back 9

a formal system of task and reporting relationships that coordinates and motivates members so that they work together to achieve organizational goals

Front 10

o Leading-

Back 10

managers articulate a clear organizational vision for the organization’s members to accomplish, and they energize and enable employees so that everyone understands the part he or she plays in achieving organizational goals.

Front 11

o Controlling-

Back 11

the task of managers here is to evaluate how well an organization has achieved its goals and to take any corrective actions needed to maintain or improve performance.

Front 12

o Department-

Back 12

a group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs

Front 13

o First line managers-

Back 13

often called supervisors- responsible for the daily supervision of the non-managerial employees- work in all departments or functions of an organization

Front 14

o Middle Managers-

Back 14

responsible for finding the best way to organize human and other resources to achieve organizational goals

Front 15

o Top Managers-

Back 15

responsible for the performance of all departments- they have cross-departmental responsibility- they establish organizational goals- decide how departments should interact

Front 16

o Top Management team-

Back 16

a group composed of the CEO, the COO, the president and the department heads most responsible for helping achieve organizational goals

Front 17

• Conceptual Skills-

Back 17

the ability to analyze and diagnose a situation and to distinguish between cause and effect

Front 18

• Human Skills

Back 18

The ability to understand, alter, lead and control the behavior of other individuals and groups. The ability to communicate, coordinate and to motivate people and to mold individuals into a cohesive team, distinguishes effective from ineffective managers

Front 19

• Technical Skills

Back 19

The job-specific skills/knowledge required to perform a particular type of work or occupation at a high level

Front 20

• Core Competency-

Back 20

the specific set of departmental skills, knowledge and experience that allows one organization to outperform its competitors. Competitive advantage

Front 21

• Restructuring-

Back 21

involves simplifying, shrinking or downsizing an organization’s operations to lower operating costs

Front 22

• Outsourcing-

Back 22

involves contracting with another company, usually in a low-cost country abroad, to have it perform an activity the organization previously performed itself.

Front 23

• Empowerment-

Back 23

a management technique that involves giving employees more authority and responsibility over the way they perform their work activities- this raises employees’ performance

Front 24

• Self-managed Team-

Back 24

a group of employees who assume responsibility for organizing, controlling, and supervising their own activities and monitoring the quality of the goods and services they provide

Front 25

• Competitive advantage-

Back 25

The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than they do.

Front 26

o Innovation-

Back 26

the process of creating new or improved goods and services that customers want or developing better ways to produce or provide goods and services