Management Information Systems Vocabulary - Chapter 2

Front 1

Transaction processing system (TPS)

Back 1

A computerized system that performs and records the daily routine transactions necessary to conduct business

Front 2

Business intelligence

Back 2

Data and software tools for organizing, analyzing, and providing access to data to help make informed decisions

Front 3

Decision-suppor systems (DSS)

Back 3

Focus on problems that are unique and rapidly changing that don't have predefined procedures for arriving at a solution

Front 4

Executive support system (ESS)

Back 4

Help senior management make non-routine decisions that require judgement, evaluation, and insight by presenting graphs and data from many sources

Front 5

Portal

Back 5

A web interface to present integrated personalized business content

Front 6

Digital dashboard

Back 6

Displays graphs and charts of key performance indicators on a single screen

Front 7

Enterprise applications

Back 7

Systems that span functional areas, focus on existing business processes, and include all levels of management

Front 8

Enterprise resource planning systems (ERP)

Back 8

Integrate business processes from all facets into a single software system

Front 9

Supply chain management (SCM) systems

Back 9

Help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of products and services, so they can source, produce, and deliver goods and services efficiently

Front 10

Interorganizational system

Back 10

Automate the flow of information across organizational boundaries

Front 11

Customer relationship management (CRM) systems

Back 11

Provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction , and customer retention

Front 12

Knowledge management systems (KMS)

Back 12

Enable organizations to better manage processes for capturing and applying knowledge and expertise

Front 13

E-business

Back 13

The use of digital technology and the Internet to execute the major business processes of an enterprise

Front 14

E-commerce

Back 14

The part of e-business that deals with buying and selling goods and services over the Internet

Front 15

E-governmetn

Back 15

The application of the Internet for and networking technologies to digitally enable government relationships with citizens, businesses, and other arms of government

Front 16

Collaboration

Back 16

Working with others to achieve shared and explicit goals

Front 17

Teams

Back 17

Have a specific mission that someone in the business assigned to them

Front 18

Social business

Back 18

The use of social networking platforms and internal corporate social tolls to engage employees, customers, and suppliers

Front 19

Telepresence

Back 19

An integrated audio and visual environment that allows a person to give the appearance of being present at a location other than his or her physical location

Front 20

Cyberlocker

Back 20

Online file-sharing services that allow users to upload files to secure online storage sites from which the files can be shared

Front 21

Information systems department

Back 21

The formal organizational unit responsible for information technology services

Front 22

Programmers

Back 22

Technical specialists who write the software instructions for computers

Front 23

Systems analysts

Back 23

Translate business problems and requirements into information requirements and systems

Front 24

Information systems managers

Back 24

Leaders of the information systems department

Front 25

Chief information officer (CIO)

Back 25

Senior manager who oversees the use of information technology in the firm

Front 26

Chief security officer (CSO)

Back 26

In charge of information systems security for the firm and is responsible for enforcing e firms information security policy

Front 27

Chief privacy officer (CPO)

Back 27

Responsible for ensuring that the company complies with existing data privacy laws

Front 28

Chief knowledge officer (CKO)

Back 28

Responsible for the firm's knowledge management program

Front 29

End users

Back 29

Representative from groups outside of information systems for whom the applications are developed

Front 30

IT governance

Back 30

Strategies and policies for using information technology within an organization