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21 Cards in this Set
- Front
- Back
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Change
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An alteration of an organization's environment, structure, technology, or people.
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Change Agent
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A person who initiates and assumes the responsibility for managing a change in an organization.
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"Calm Waters" Metaphor
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A description of traditional practices in and theories about organizations that likens the organization to a large ship making a predictable trip across a calm sea and experiencing an occasional storm.
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White-Water Metaphor
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A description of the organization as a small raft navigating a raging river.
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Organization Development (OD)
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An activity designed to facilitate planned, long-term organization-wide change that focuses on the attitudes and values of organizational members; essentially an effort to change an organization's culture.
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Survey Feedback
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A method of assessing employees' attitudes toward and perceptions of a change they are encountering by asking specific questions.
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Process Consultation
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The use of consultants from outside an organization to help change agents within the organization assess process events such as workflow, informal intraunit relationships, and formal communications channels.
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Team Building
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An activity that helps work groups set goals, develop positive interpersonal relationships, and clarify the roles and responsibilities of each team member.
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Intergroup Development
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An activity that attempts to make several work groups become more cohesive.
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Stress
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A force or influence a person feels when he or she faces opportunities, constraints, or demands that he or she perceives to be both uncertain and important.
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Karoshi
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A Japanese term that refers to a sudden death caused by overworking.
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Stressor
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A factor that causes stress.
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Role Conflicts
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Work expectations that are hard to satisfy.
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Role Overload
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Having more work to accomplish than time permits.
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Role Ambiguity
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When role expectations are not clearly understood.
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Type A Personality
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People who have a chronic sense of urgency and an excessive competitive drive.
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Type B Personality
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People who are relaxed and easygoing and accept change easily.
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Employee Assistance Programs (EAP)
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Programs offered by organizations to help their employees overcome personal and health-related problems.
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Wellness Programs
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Program offered by organizations to help their employees prevent health problems.
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Creativity
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The ability to combine ideas in a unique way or to make unusual connections.
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Innovation
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The process of taking a creative idea and turning it into a useful product, service, or method of operation.
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