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52 Cards in this Set

  • Front
  • Back
Manager
Responsible for achieving organization objectives through using resources effectively.
Company Resources
Human- People the managers get their job done through people and their the most important resources

Financial - A budget stating how much it should cost to operate and its the finances available

Physical - Getting something done with effective resources. Managers have to keep equipment working.

Information - need information technology to share knowledge
Technical Management skills
Involve the ability to use methods and techniques to perform a task.
Interpersonal skills
the ability to understand, communicate, and work well with individuals and groups.
Decision making skills
seeing situations and being able to solve problems and take advantage of opportunities.
Planning
setting objectives and determining in advance how they will be met
Organizing
delegating and coordinating tasks and allocating resources to achieve objectives.
Leading
influencing employees to work toward achieving objectives
controlling
establishing and implementing mechanisms to ensure that objectives are achieved.
Management levels
Top - people in executive positions such as CEO, President, or Vice President.

Middle - Titles like sales manager, branch manager, or department head, and they implement top management strategy's.

First line - crew leader, supervisor, and office manager they implement middle manager stuff.
Types of managers
General - supervise activities of several departments.

Functional - supervise the completion of related tasks

Project - coordinates employees and other resources across several functional deparments
How functions change by large business vs small business
small is less formal and sophisticated
Entrepreneur
start new small businesses
Intrapreneurs
start a new line of business with a large organization
Competitive advantage
unique customer value and its what makes you different from your competition
First -mover advantage
offering a unique value before other people do
shareholders
owners of a corporation and influence management
Stakeholders
Peoples whose interests are affected by organizational behavior
Systems process
transforming inputs into outputs
Total Quality Managements (TQM)
process that involves everyone in an organization focusting on the customers to continually improve product value.
Symbolic leaders
articulate a vision for an organization and reinforce the culture through slogans, symbols, and ceremonies.
Learning organization
sharing knowledge so that you continuously improve
Ethnocentrism
regarding to ones ethnic group as superior to others.
Trade alliances (NAFTA)
eliminated tariffs between canada mexico and us on trading
MultiNational Corporation (MNC)
have significant operations in more than one country
Joint Venture
when firms share ownership of a new enterprise
Direct Investment
is the construction or purchase of operating facilities
Stakeholders approach to ethics
creating a win-win so that everyone benefits.
Social Audit
is a measure of a firms social behavior.
Decision making model
1. Classify and define the problem or opportunity
2. Set objectives and criteria
3. Generate creative and innovative alternatives
4. Analyze alternatives and select the most feasible
5. Plan and implements the decision
6. Control the decision
Management styles
Reflexive - makes quick decisions

Reflective - takes a lot of time to make a decision

Consistent - make a decision without rush or wasting time
Programmed vs. non-programmed decisions
Programmed happens in routine situations and should use organizational policies and non-programmed happen in non routine situations and should use the decision making model
Pros and cons of group decision making
Pros: Better quality decisions, more information, alternatives, creativity, and innovation, better understanding of the decision, and greater commitment to the decision, motivation, and good training.

Cons: Wasted time, Domination and goal displacement, Conformity
Innovation
The implementation of a new idea.
The Creative Process
1. Preparation - be familiar

2. Incubation - take a break and sleep on the problem

3. Evaluation - evaluate alternative
Cost-benefit analysis
is a technique for comparing the cost and benefit of each alternative course of action
Strategic Planning
developing a mission and long range objectives and how they will be accomplished.
Operational planning
process of setting short range objectives and determining in advance how they will be accomplished
Situation analysis
1. Rivalry among competing sellers in the industry
2. Threat of substitute products and services
3. Potential new entrants
4. Power of suppliers
5. Power of buyers
The Strategic Planning Process
1. developing the mission
2. analyzing the environment
3. setting objectives
4. developing strategies
5. implementing strategies
Strategy Levels
Corporate - plan for managing multiple lines of business

Business - plan for managing one line of business

Functional - plan for managing one area of business
SWOT analysis (strengths, weakness, opportunity, threats)
S and W analyze internal and O and T analyze external
Benchmarking
process of comparing an organization's products or services and process with other companies.
Criteria for objectives
single, specific, measurable, reasonable and timely
Management by objectives (MBO)
when managers and employees set objectives for employees and evaluate performance
Corporate Strategies
Growth, Stability, Turnaround/Retrenchment, and combination
Growth Strategies
Concentration- growing fast in existing lines

Integration - enters new lines relating to the existing one

Diversification - going into a related or unrelated line of products
Portfolio analysis
process of determingin which lines of business the corporation will be in and how it will allocate resources
Business Strategies
Adaptive, Competitive, and Functional
Standing plans vs. single use plans
standing plans are policies, procedures and rules for repetitive situations and single-use planes are programs and budgets for nonrepetative plans
Contingencies plans
are alternative plans to be implemented if uncontrollable events occur.
Choosing Civility 6 Rules
1. Pay Attention
2. Acknowledge Others
3. Think the Best
4. Listen
5. Be Inclusive
6. Speak Kindly