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30 Cards in this Set
- Front
- Back
mission
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a statement of an organizations fundamental purpose
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strategic goal
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a goal set my top management of the organization
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tactical goal
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goal set by middle managers of the organization
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operational goal
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foal set by and for lower-level manages of the orgnaization
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optimizing
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balancing and reconciling possible conflicts among goals
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strategic plan
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general plan outlining decisions of resource allocation, priorties and action steps necessary to reach strategic goals
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tactical plan
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plan aimed at achieving tactial goals and developed to implement parts of a strategic plan
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operational plan
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focuses on carring out tactical plans to achieve operational goals
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long-range plan
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a plan that covers many years perhaps even decades; usually 5+ years
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intermediate plan
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generally covers one to five years
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short-range plan
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plan that genterally covers on year or less
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action plan
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used to operationalize any other kind of plan
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reaction plan
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plan developed to an unforeseen circumstance
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contingency planning
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determination of alternative couses of action to be taken in an intended plan is unexpctedly distruped or rendered inapproporiate
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crisis management
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the set of procedures the organization uses in the event of a disaster or other unexpected calamity
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tactical plan
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plan aimed at achieving tactical goals and developed to implement specific parts of a strategic plan
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single use plan
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developed to carry out a course of action that is not likely to be repeated in the future.
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program
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single use plan for a large set of activities
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project
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single use plan of less scope and complexity than a program
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standing plan
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developed for activites that recur regularly over a period of time.
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policy
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standing plan that specifies the organizations general response to a designated problem or situation
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standard operating proceudre (SOP)
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standard plan that outlines the steops to be followed in particular circumstances
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rules and regulations
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describe exactally how speficc acivties are to be carried out
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management by objectives (MBO)
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formal goal setting process involiving collaboration between managers and subordinated, the extend to shcih goals are accomplished is a major factor in evaluating and rewarding subordinats performance
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multiculturalism
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the broad issues associated with differences in values beliefs, behaviors and attitueds held by people in different cultures.
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diversity
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exists in a group or organization when its memebers differ form one antoher along one or more important dimensions such as age, genter or ethnicity
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glass ceiling
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perceived barrier that exists in some organizations that keep women from advancing to top management positions
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ethnicity
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the ethinc composition of a group of organization
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diversity and mulitcultural training
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traning that is designed to better enable members of an organization to funciton in a diverse and multicultural workforce
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multicultural organization
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organization that has achieved high levels of idveristy, is able to fully capitalize on the advantages of diversity, and has few diversity related problems.
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