Management 310 Chapter 11

Front 1

Human Resource Management (HRM)

Back 1

Process of finding, developing, and keeping the right people to form a qualified work force

Front 2

Purpose of the Federal Employment Law

Back 2

Employers may not discriminate in employment decisions on the basis of sex, age, religion, color, national origin, race, or disability

Front 3

Disparate treatment

Back 3

intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, color, sex, age, ethnic group, national origin, or religious beliefs

Front 4

Adverse Impact

Back 4

unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, trained, etc. at substantially lower rates than others

Front 5

Job Analysis

Back 5

Purposeful, systematic process for collecting information on the important work-related aspects of a job

Front 6

Job Description

Back 6

Written description of the basic tasks, duties, and responsibilities required of the employee holding a particular job

Front 7

Job Specifications

Back 7

written summary of the qualifications needed to successfully perform a particular job

Front 8

Recruitment

Back 8

Process of developing a pool of qualified job applicants

Front 9

Selection

Back 9

Process of gathering information about job applicants to decide who should be offered a job

Front 10

Structured interview

Back 10

interviews in which all applicants are asked the same set of standardized questions, usually including situational, behavioral, background, and job-knowledge questions

Front 11

Unstructured interview

Back 11

interviews in which interviewers are free to ask the applicants anything they want

Front 12

Training

Back 12

Developing the skills, experience, and knowledge employees need to perform their jobs or improve their performance

Front 13

Appraisal Methods

Back 13

Objective, subjective, or 360-degree

Front 14

Objective Performance Measures (Appraisal Method)

Back 14

Measures of job performance that are easily and directly counted or quantified

Front 15

Subjective Performance Measures (Appraisal Method)

Back 15

Measures of job performance that require someone to judge or assess a worker's performance

Front 16

360-Degree Feedback

Back 16

Performance appraisal process in which feedback is obtained from the boss, subordinates, peers and coworkers, and the employees themselves

Front 17

Pay structure

Back 17

Concerned with internal pay distributions, meaning the extent to which people in the company receive very different levels of pay

Front 18

Pay levels

Back 18

decisions about whether to pay workers at a level that is below, above, or at current market wages

Front 19

Pay-Variability Options

Back 19

Piecework, sales commissions, profit sharing, employee stock ownership plans (ESOPs), and stock options