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71 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Management includes integrating the work of people through planning, organizing, leading, and controlling the organization's resources.
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True
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True or False
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Effectiveness means to use resources wisely and cost-effectively.
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False
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True or False
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The "management process" is the same as the "four management functions."
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True
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True or False
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A group of people who work together to achieve some specific purpose is/are called
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D. an organization
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A. managers.
B. employees. C. a team. D. an organization. E. a community. |
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To be _____________ means to use resources wisely and cost-effectively.
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A. efficient
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A. efficient
B. effective C. multiplied D. ethical E. innovative |
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To be ______________ means to make the right decisions and successfully carry them out to achieve goals.
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B. effective
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A. efficient
B. effective C. multiplied D. ethical E. innovative |
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The ability of an organization to produce goods or services better than its competitors is called its
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C. competitive advantage
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A. customer responsiveness.
B. core competency. C. competitive advantage. D. efficiency. E. effectiveness. |
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Setting goals and deciding how to achieve them is called
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A. planning
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A. planning.
B. organizing. C. leading. D. controlling. E. managing. |
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Arranging tasks, people, and other resources to accomplish the work is called
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B. organizing
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A. planning.
B. organizing. C. leading. D. controlling. E. managing. |
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Motivating and directing people to work hard to achieve the organization's goals is called
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C. leading
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A. planning.
B. organizing. C. leading. D. controlling. E. managing. |
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Monitoring performance and taking corrective action as needed is called
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D. controlling
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A. planning.
B. organizing. C. leading. D. controlling. E. managing. |
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Managers who are responsible for the people who directly make a product rather than managing others are called
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C. first-line managers
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A. top managers.
B. middle managers. C. first-line managers. D. general managers. E. functional managers. |
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Managers who make strategic and long-term decisions about the overall direction of the organization are most likely to be
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C. top managers
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A. first-line managers.
B. middle managers. C. top managers. D. functional managers. E. general managers. |
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Which of the following is an example of an interpersonal role?
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D. Figurehead
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A. Negotiator
B. Spokesperson C. Entrepreneur D. Figurehead E. Monitor |
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According to Mintzberg's work, which of the following is a type of role that managers play?
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D. Decisional
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A. Analytical
B. Interrogatory C. Interdependent D. Decisional E. All of these are managerial roles according to Mintzberg. |
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Which of these viewpoints emphasized the importance of understanding human behavior and motivating and encouraging employees toward achievement?
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B. behavioral viewpoint
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A. classical viewpoint
B. behavioral viewpoint C. quantitative viewpoint D. management science viewpoint E. qualitative viewpoint |
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The internal environment of an organization includes stakeholders, but the external environment does not.
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False
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True or False
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To a commercial airline, the Federal Aviation Agency is an example of a stakeholder.
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True
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True or False
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Which of the following is an example of an external stakeholder of an organization?
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E. customers who go to Starbucks for a latte
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A. the barista at Starbucks
B. the Starbucks district manager C. the President and CEO of Starbucks D. owners of Starbucks stock E. customers who go to Starbucks for a latte |
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ChemTech International is being picketed by a group of people who live by its biggest plant. The group is concerned about ChemTech's disposal of waste products into nearby waterways. In this instance, ChemTech is most likely dealing with __________ part of its __________ environment.
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B. local communities; task
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A. special-interest groups; task
B. local communities; task C. sociocultural; general D. sociocultural; task E. local communities; general |
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Unemployment rates are examples of _____________ forces in an organization's general environment.
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A. economic
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A. economic
B. technological C. political-legal D. sociocultural E. demographic |
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Which of these is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal?
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D. ethical dilemma
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A. ethics
B. ethical behavior C. moral decision D. ethical dilemma E. idealistic situation |
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Whistleblowers are most likely presented with which of the following?
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A. an ethical dilemma
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A. an ethical dilemma
B. an idealistic situation C. a professional behavior by their boss D. coworkers that enjoy their company E. sociocultural trends |
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Pat, a manager at State University, is deciding how to set up a procedure for registering on-line that gives students fair access to courses. Pat is engaged in the ________ approach.
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D. Justice
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A. utilitarian
B. individual C. moral-rights D. justice E. environmental |
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Drug companies are often criticized for selling their drugs at exorbitant prices. When asked, they will often say that the pricing is fair given the amount of research and development that has gone into the drug. Without this high price, they argue that other new drugs that will help millions of people around the world could not be developed. Yet, those who cannot afford the high price and may die without the drug feel unjustly discriminated against. The drug companies are practicing which approach to this ethical dilemma?
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A. utilitarian
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A. utilitarian
B. justice C. fairness D. moral idealism E. moral rights |
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The Sarbanes-Oxley Act of 2002 requires that a company's chief executive officer and chief financial officer must comply with which of the following?
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A. must certify financial reports
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A. must certify financial reports
B. must keep a personal line of credit open C. must hire an ethics officer D. must hire a diversity officer E. must set procedures and guidelines for the Board of Directors |
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Thomas, an assembly line worker for SoftTools Company, observes that his graveyard shift (midnight - 8 a.m.) manager removes safety guards from some machines so that the work can be done faster. Thomas sends a letter to top management reporting this. Thomas is a:
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A. whistleblower
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A. whistleblower
B. disloyal employee C. victim D. activist E. gossip |
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__________ is the notion that corporations are expected to go above and beyond following the law and making a profit.
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D. corporate social responsibility
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A. The blue sky concept
B. The over the hill concept C. Corporate paternal responsibility D. Corporate social responsibility E. Corporate ethical responsibility |
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The shrinking of time and space making it easier for people to communicate is referred to as the global village.
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True
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True or False
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The term "global economy" refers to the ___________ tendency of the economies of the world to interact with one another as ______ market instead of ______ national markets.
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B. increasing; one; many
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A. decreasing; one; many
B. increasing; one; many C. decreasing; many; one D. increasing; many; one E. increasing; different; similar |
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A business firm with operations in several countries is called a
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C. multinational corporation
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A. megamerger.
B. multinational organization. C. multinational corporation. D. global corporation. E. multiregional corporation. |
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__________ managers accept that there are differences and similarities between home and foreign personnel and practices and that they should use whatever techniques are most effective.
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A. Geocentric
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A. Geocentric
B. Polycentric C. Expatriate D. Ethnocentric E. Global |
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A U.S. company agrees with a foreign company to start a new enterprise together in a foreign country, sharing the risks and the rewards. This is called a
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B. joint venture
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A. countertrade.
B. joint venture. C. maquiladora. D. greenfield venture. E. wholly owned subsidiary. |
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Nike agrees with a Pakistani company that the Pakistani company can manufacture Nike running shoes and pay Nike a fee to distribute them in Pakistan. Nike has engaged in
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A. licensing
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A. licensing.
B. franchising. C. countertrading. D. a strategic alliance. E. a greenfield venture. |
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Burger King provides the use of its name plus operating know-how to companies in Canada in return for a fee plus a percentage of profits. Burger King is
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B. Franchising
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A. licensing.
B. franchising. C. countertrading. D. involved in a strategic alliance. E. involved in a greenfield venture. |
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Japan has increased the price of rice imported from the United States through a tax on American rice. This is a form of
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B. tariff
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A. embargo.
B. tariff. C. quota. D. predatory selling. E. GATT. |
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A nation's __________ is the shard set of beliefs, values, knowledge, and patterns of behavior common to a group of people.
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B. Culture
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A. economic policies
B. culture C. societal pattern D. demography E. political thought process |
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Which of the following is a cultural dimension of Hofstede's model?
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B. power distance
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A. opportunistic behavior
B. power distance C. acceptance tolerance D. gender egalitarianism E. future orientation |
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The degree to which people accept inequality in social situations is known as
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B. power distance
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A. individualism/collectivism.
B. power distance. C. acceptance tolerance. D. masculinity/femininity. E. uncertainty avoidance. |
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Which of these might also be called parochialism?
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A. ethnocentrism
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A. ethnocentrism
B. polycentrism C. geocentrism D. expatriatism E. globalism |
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When a company uses a supplier outside itself to provide goods and services, it is
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A. outsourcing.
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A. outsourcing.
B. countertrading. C. franchising. D. licensing. E. privatizing |
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Planning helps managers to cope with events that can be predicted, but not when the future is uncertain.
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False
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True or False
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Planning and strategic management derive from an organization's mission and vision about itself.
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True
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True or False
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Planning is defined as
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B. setting goals and deciding how to achieve them.
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A. coping with uncertainty by analyzing past actions.
B. setting goals and deciding how to achieve them. C. correcting problems that have occurred. D. the same process as MBO. E. strategic management. |
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Which of the following is a benefit of planning?
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C. planning helps you cope with uncertainty
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A. Planning requires you to set aside the time to do it.
B. You can make all decisions without consulting superiors. C. Planning helps you cope with uncertainty. D. Planning helps you compare your results to your competition. E. Planning helps the company remain spontaneous. |
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A strategy is a large-scale action plan that sets direction for an organization.
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True
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True or False
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One cause of bad planning is faulty assumptions about the future.
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True
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True or False
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Techno Tools is selling off land, buildings and some of its product inventory. It is pursuing which of these strategies?
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C. defensive
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A. growth
B. stability C. defensive D. reorganization E. prospector |
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Which of the following is an area a company needs to get in and stay ahead in order to sustain a competitive advantage?
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E. All of the above are areas in which a company needs to get and stay ahead.
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A. quality
B. effectiveness C. being responsive to customers D. innovating E. All of the above are areas in which a company needs to get and stay ahead. |
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The most important thing a good mission statement should express is the
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D. firm's purpose
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A. organization's attitude toward its employees.
B. geographical areas in which the firm will compete. C. firm's basic technology. D. firm's purpose. E. firm's major strengths. |
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The "grand strategies" are
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C. growth, stability, defensive.
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A. cost-leadership, differentiation, cost focus, focused differentiation.
B. "SWOT." C. growth, stability, defensive. D. defender, prospector, analyzer, reactor. E. introduction, growth, maturity, decline. |
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Managers need to do a __________ as a starting point in developing a grand strategy.
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A. SWOT analysis
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A. SWOT analysis
B. forecasting model C. contingency plan D. trend analysis E. planning analysis |
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An organization that is offering unique, superior products or services to a wide market is pursuing a strategy of
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B. differentiation
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A. cost leadership.
B. differentiation. C. cost focus. D. retrenchment. E. focused differentiation. |
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Timex Watch makes inexpensive but reliable watches sold throughout the U.S. and is an example of an organization pursuing a _________ strategy.
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A, cost leadership
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A. cost leadership
B. differentiation C. cost focus D. focused differentiation E. retrenchment |
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An organization that offers unique, superior products or services to a narrow market is pursuing a strategy of
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E. focused differentiation
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A. cost leadership.
B. differentiation. C. cost focus. D. retrenchment. E. focused differentiation. |
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During the maturity stage of the product life cycle, managers should expect that
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A. sales will start to decline
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A. sales will start to decline.
B. sales will increase. C. sales will level off. D. the product will be rejected by the marketplace. E. supplies will be difficult to obtain. |
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Organizational culture can be described as
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E. all of the above
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A. a system of shared beliefs and values.
B. "social glue." C. an organization's personality. D. something that guides the behavior of organizational members. E. all of the above. |
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Culture is transmitted to employees in several ways, most often through such devices as
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E. all of the above
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A. symbols.
B. stories. C. heroes. D. rites and rituals. E. all of the above. |
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Southwest Airlines employees all know about when CEO Herb Kelleher visited one of the airlines' hangars in the middle of the night in a dress with a purple boa – just to liven things up. In fact, this is part of Southwest's history. This is an example of a
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B. story
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A. myth.
B. story. C. ritual. D. rite. E. value. |
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Another term for the chain of command of an organization is
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C. vertical hierachy
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A. span of control.
B. horizontal specialization. C. vertical hierarchy. D. network structure. E. paradigm. |
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The arrangement of having discrete parts of a task done by different people is called an organization's
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D. division of labor
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A. span of control.
B. chain of command. C. vertical specialization. D. division of labor. E. matrix division. |
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A supervisor has 40 employees under her; this would be considered a __________ span of control.
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A. wide
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A. wide
B. complex C. formal D. tall E. simple |
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The right to make decisions and give orders is called
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D. authority
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A. control.
B. responsibility. C. delegation. D. authority. E. position. |
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The process of assigning meaningful authority and responsibility to managers and employees lower in the hierarchy is called
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C. delegation
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A. accountability.
B. responsibility. C. delegation. D. authority. E. position power. |
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In ABC Insurance, the hiring decisions are all made by top management. ABC is an example of a(n) ___________ organization.
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B. centralized
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A. tall
B. centralized C. nonprofit D. matrix E. organic |
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In which of the following structures are people with similar occupational specialties put together in formal groups?
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A. functional structures
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A. functional structures
B. product divisions C. conglomerates D. matrix organizations E. geographic divisions |
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The Lemon Automobile Company has combined the functional and product divisional chains of command in a grid so that there are two command structures—vertical and horizontal. This organization has a ___________ structure.
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A. matrix
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A. matrix
B. conglomerate C. team-based D. hybrid E. mechanistic |
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__________ group activities around similar products or services.
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B. product divisions
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A. Functional structures
B. Product divisions C. Conglomerates D. Matrix organizations E. Geographic divisions |
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__________ group divisions or business units around common customers or clients.
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C. customer divisions
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A. Functional structures
B. Product divisions C. Customer divisions D. Matrix organizations E. Geographic divisions |
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A "vision statement" is a statement of
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C. what the organization wants to become
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A. the organization's purpose.
B. what the organization sees in its environment. C. what the organization wants to become. D. the organization's reason for being. E. the organization's ethics. |
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The statement of an organization's purpose or reason for being is called its
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B. mission statement
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A. vision statement.
B. mission statement. C. strategic plan. D. operational plan. E. tactical plan. |
