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34 Cards in this Set

  • Front
  • Back
ADR
alernative dispute rfesolution
what is the dispute resolution movement?
is the process that focuses on alternative ways to resolve dispute among parties, including employers and employees or others in confrontetional situation.
the ability to resolve disputes at an early stae avoids 6 exemples:
1.lenghty court delays 2.uncontrollable costs 3.unwanted publicity
4.ill will
5.win-loose court room comfrontation
6.destuction of relationships
ADR movement resolves conflict trhiught following processes 5
1.negotiation
2.mediation
3.arbitration
4. facilitation
5.communication
what is neguse otiation?
is any communication used in an attempt to achieve a goal, approval, or action by another.
who can be a mediator?
a mediator can be a judge, person trained in mediation, attorney
what is the goal og mediatikon?
the goel of mediation is the ability of the parties to reach a voluntary agreement.
what does the mediator offer?
the mediator help parties explore options, identify issues, and provide information.
who uses mediation to resolve disputes??
private sector and public sector, goverment agencies,u.s equal employment opportunity agency, u.s postal services and state agencies
what is the mediation process commonly use for?
medical malpractice claims, personal injuries claims, and employees dispurte.
what is arbitration?
is the process of resolving issuesin conflict in a more setting like formal litigation.
what is an arbitrato?
an arbitrator is a neutral party, should provide a written opinion and award that include the type of dispute and issues decided.
is discoverty and list of witness , and evidence are allow in a process of arbitartion>
yes
how many arbitrato can be used in a proces??
1 for both, or one for each and a 3th one to be top
what is facilitation?
is the process by which a facilitator, a third party assist in the resolution of a disoute.
what is a facilitator??
is a person that keeps them on track
what is a guided dialogue?
is a process used to facilitate group conversations and dialogue that allows the members of the group to share diverse perpectives in a nonconfrontationalmanner, and provides an emvorement for meaningful communication. and to have a productive end withou heated arguments.
consensus building?
a process used to facilitate group consensus based decisions that rdespects the diersity of perspecties, inspired individual action, and support integrated view.
actionplanning?
a shart term planning for an event that has been already agreed on, and is a fast planning to put people into action.
strategic planning
a process that uses facilitative strategic thinking that motivates and energize those who will implement the plan.
vision planning?
a process that uses strategic thionking to develop and energize thos einvolved to create the "big picture"
focused conversation
a facilitative process that provides an enviroment for collective thinking to take place withing a limited time frame.
the system-change dynamics of human tfransformation
process allows facilitator to eliminate politics and power plays, a facilitator uses the process to guide and aid the group to reach their go\als. every paticipant is trated equal and has asay in th eprocess used.
communication
is a process in which a person conveys his or her needs, wnats, feeling, or ideas through verbal or nonverbal communication.
who os trained to detect body language?
the arbitartor andx the mediator,
why is ADR important?
because it provides alternative ways to resolve disputes in form ofmediation, arbitartion, facilitation, and negociation
what is facilitation?
is the process by which a facilitatoir assists in the resoluition of a dispute.
vision planning?
a process that uses strategic thionking to develop and energize thos einvolved to create the "big picture"
focused conversation
a facilitative process that provides an enviroment for collective thinking to take place withing a limited time frame.
the system-change dynamics of human tfransformation
process allows facilitator to eliminate politics and power plays, a facilitator uses the process to guide and aid the group to reach their go\als. every paticipant is trated equal and has asay in th eprocess used.
communication
is a process in which a person conveys his or her needs, wnats, feeling, or ideas through verbal or nonverbal communication.
who os trained to detect body language?
the arbitartor andx the mediator,
why is ADR important?
because it provides alternative ways to resolve disputes in form ofmediation, arbitartion, facilitation, and negociation
what is facilitation?
is the process by which a facilitatoir assists in the resoluition of a dispute.