Lean Six Sigma Yb 1

Front 1

What is DMAIC methodology?

Back 1

Define
Measure
Analyze
Improve
Control

Front 2

What are the eight wastes?

Back 2

Overproduction
Inventory
Defects
Processing
Waiting
Motion
Transportation
People

Front 3

What are the Voice of the Customer (VOC)

Back 3

• Wants
• Needs
• Perceptions
• Expectations
• Desires
• Requirements
• Specifications
• Tolerances

Front 4

What are the Reactive/passive
feedback mechanisms

Back 4

Comment cards
Response lines
Website inquiries

Front 5

What are the Proactive/active
feedback mechanisms

Back 5

Comment cards
Response lines
Website inquiries

Front 6

What are the active feedback mechanisms

Back 6

Observation
Surveys
Focus groups
Structured interviews

Front 7

What can be done to initiate a Lean Six Sigma project?

Back 7

Draft a project charter.

Front 8

What is the purpose of the Measure phase of Lean Six Sigma?

Back 8

Map the process
Establish baseline measurement

Front 9

Why do we need to map the process early in Lean Six Sigma projects?

Back 9

Helps teams understand process steps

Front 10

Why is the SIPOC diagram considered a high-level flowchart?

Back 10

A snap shot of the key process elements

Front 11

Why should flowcharts flow from left-to-right and top-to-bottom (as much as possible)?

Back 11

To increase readability. Humans tend to read from left-to-right and top-to-bottom

Front 12

What is a baseline measurement?

Back 12

Data that quantifies the problem/process at the start of the project.

Front 13

Describe at least one particular tool that can be used to depict a baseline measurement

Back 13

Histogram - Summary of numerical data. Displays frequency in bar graph form.

Run Chart - Monitors performance over time. Displays over time in line graph

Pareto Chart - Prioritizes potential causes sub-causes, of a problem. 80/20 rule

Front 14

Why do we need to establish a baseline measurement early in a Lean Six Sigma project?

Back 14

To determine how the process currently performs and look for what might be causing the problem.

Front 15

What descriptive statistic must you calculate because it is hard (if not impossible) to see just by looking at a histogram?

Back 15

Standard deviation. You can see the approximate average and range from graph

Front 16

What is the purpose of the Analyze phase of Lean Six Sigma?

Back 16

a. Identify potential causes of the problem
b. Narrow down the list of potential causes
c. Prioritize remaining causes
d. Determine vital few root causes

Front 17

Why is it recommended that you do some individual brainstorming prior to a group brainstorming session?

Back 17

You can develop ideas alone to share with the group.

Front 18

What tool(s) can help you make sense of text-based data (as opposed to numerical data)?

Back 18

Affinity Diagram

Front 19

What tool(s) can help you identify cause-and-effect relationships?

Back 19

Interrelationship Diagraph

Front 20

What tool(s) can help you identify causes and sub-causes of problems?

Back 20

pareto chart

Front 21

What tool(s) can help you identify trends of problems?

Back 21

run chart