Leadership And Professional Knowledge

Front 1

Employees rely on individuals who are good decision makers, set a good example, and to whom feloow employees go for advice to placein positions of responsibility. They are looking for what quality in their employees?

Back 1

leadership

Front 2

Solving a disagreement or to successfully deal with friction is called what?

Back 2

conflict resolution

Front 3

A person who does not get paid and who serves or acts on this own free will is called?

Back 3

a volunteer

Front 4

The direction or movement of job availability or employment needs is called what?

Back 4

employment trend

Front 5

A formal request for employment or a form used in making such a request is called a?

Back 5

job application

Front 6

Employees that come from environments where a language other than English is dominant and have sufficient difficulty speaking, reading, writing or understanding Emglish are said to have:

Back 6

limited English proficiency

Front 7

Managers must be aware of the way an employee learns best. The way that a person takes in and processes information is called what?

Back 7

a learning style

Front 8

What is a good way to work with someone who might be speech impaired and is trying to communicate with you?

Back 8

maintain eye contact

Front 9

The basic principle that all people are guaranteed the same privileges or rights is called what?

Back 9

equal opportunities

Front 10

A developmental collection of your work including documentation of your achievements is called a

Back 10

portfolio

Front 11

An opportunity for abusiness to diaply materials, equipment, and services about their company is called a:

Back 11

trade show

Front 12

A skill that you learn to perfrom through training is called a:

Back 12

task

Front 13

A task performed to business and industry standards is called a:

Back 13

competency

Front 14

For handwritten applications what color ink should you use?

Back 14

dark blue or black

Front 15

When completing a job application, unless you are absolutely certain of the wages you want, what should you write under the salary section?

Back 15

negotiable

Front 16

As an employee you may be asked to travel on behalf of you organization. An appropriate tip for an airport skycap is:

Back 16

$1 per bag

Front 17

While employed, it might be necessary to have business lunches with clients. What is the expected percent for tipping a waiter or waitress?

Back 17

15% of total bill

Front 18

You have been introduced to a person and have forgotten his or her name. What should you do?

Back 18

ask his or her name again

Front 19

Social etiquette dictates that when a woman or man enters the room and apporaches a man who is seated, the seated man should do what?

Back 19

rise from his seat

Front 20

Being a responsible citizen is an important employability skill. A responsible citizen is someone who particpates in what?

Back 20

the democratic system of government

Front 21

Your employer, customers, and co-workers form opinions about you by the way you act. Who is responsible for you actions?

Back 21

you alone

Front 22

Since first impressions are often formed by appearance, a professional appearance shows that you:

Back 22

respect yourself

Front 23

Chewing gum during an interviewis not apporpriate because:

Back 23

it is unprofessional

Front 24

What style of clothes and hair should be worn?

Back 24

conservative

Front 25

Keeping you personal opinions separate from the company's policies and goals demonstrates what?

Back 25

respect for the rights of others

Front 26

An educational trend to unite the efforts of educators with employers to provide job traning is called:

Back 26

school-to-work

Front 27

A person who avoids subjects that are likely to result in disagreements is said to be avoiding what?

Back 27

controversy

Front 28

An employee should know his or her job description and avoid performing skills outside the scope of practice. This is called knowing your:

Back 28

limitations

Front 29

To learn about a career by spending time observing in the industry is called what?

Back 29

job shadowing

Front 30

Your attitude toward work or the philosophy dealing with rules of right conduct at work is called?

Back 30

work ethics

Front 31

A person who believes in his or her abilities is said to have:

Back 31

self-confidence

Front 32

Not all behaviors observed in the work place are appropriate. Observing negative behaviors might help you to learn how to

Back 32

avoid making these mistakes

Front 33

An employee who continues difficult tasks until completed is someone who has:

Back 33

perseverance

Front 34

A worker who demonstrates a desire to learn and who is eager and zealous is said to have:

Back 34

enthusiasm

Front 35

An employee who adjusts to changes in schedules or job assignments is said to be:

Back 35

flexible

Front 36

A worker who maintains self-control is said to have:

Back 36

poise

Front 37

If you are confused about an assignment what should you do?

Back 37

ask for clarification

Front 38

name one resoruce to help you learn about occupations in the health field?

Back 38

The Dictionary of Occupational Titles

Front 39

Name three work skills that are valuable in any work environment

Back 39

leadership skills, speaking skills, communication skills, teamwork skills, academic skills, a work ethic

Front 40

Time managment consists of having a healthy balance between what two activites?

Back 40

work and leisure

Front 41

The ability to order your family, school, household, leisure, and work activites is called the ability to:

Back 41

prioritize

Front 42

Encouragement from others, a promise of money or a gift, or fear of punishment is called an:

Back 42

external motivator

Front 43

A desire to achieve, a feeling of self-worth or pleasure for having done a good job is called an:

Back 43

internal motivator

Front 44

Recognizing that there is discrepancy between what is and what should be or could be, identifying possible reasons for those discrepancy, and devising plans to resolve them is called:

Back 44

problem solving

Front 45

Applying rules and principles to a new situation and determining which conclusions are correct when given a set of facts and a set of conclusions is called:

Back 45

reasoning

Front 46

An individuals ability to sell goods or services is called:

Back 46

salesmanship

Front 47

What skills involve using motor/muscular coordination in manipulation of materials/objects?

Back 47

psychomotor

Front 48

Which club officer calls the meeting to order?

Back 48

president

Front 49

What is the term for the motion to end the meeting?

Back 49

adjourn

Front 50

Who is permitted to make a motion?

Back 50

any club member