Klas & Healthcare It Industry Terms And Acronyms

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ACHE

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American College of Healthcare Executives

(CEOs)

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Acute Care Hospital

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Hospital site with inpatient beds; >200 is large. <200 is community.

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AHA

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American Hospital Association (promotes the quality provision of health care by hospitals and health care networks.

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AHA Guide

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Commercially marketed reference of hospitals in the US published by the AHA.

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AHIMA

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American Health Information Management Association: professional organization for the field of medical record management.

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AMA

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American Medical Association: The largest association of physicians and medical students in the United States.

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Ambulatory

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Physician practice or clinic; site with no beds

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Ancillary System

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An additional smaller systems that branches off a larger system: examples in healthcare IT include laboratory, radiology, pharmacy, surgery, etc.

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AP

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Accounts Payable; Anatomic Pathology

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AR

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Accounts Receivable

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ARRA

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American Recovery and Reinvestment Act: economic stimulus package enacted by the 111th United States Congress in February 2009. A large appropriation was made for healthcare providers who achieve meaningful use (using certified EHR technology to: Improve quality, safety, efficiency, and reduce health disparities. Engage patients and family. Improve care coordination, and population and public health. Maintain privacy and security of patient health information).

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BHAG

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Big Hairy Audacious Goal (From Good To Great)

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Blue Book

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Commercially marketed reference of hospitals in the United States

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CCHIT

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Certification Commission for Healthcare Information Technology; a private not-for-profit organization that serves as a recognized US certification authority for electronic health records (EHR) and their networks.

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CDR

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Clinical Data Repository: repository for clinical data from the various hospital departmental systems or a data warehouse, which provides access to a patient's record through one login.

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CHIME

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College of Healthcare Information Management Executives; aids professional development of healthcare CIOs, organization holds conferences

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Clinical System

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Core medical system at a site. Also referred to as CIS (Clinical Information System). (See also CDR above.)

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CMS

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Centers for Medicare & Medicaid Services (United States federal agency that administers Medicare, Medicaid, and the Children's Health Insurance Program.

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CPOE

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Computerized Physician Order Entry; replaces paper prescriptions because the doctor enters prescription directly into the computer. Part of orders in the EMR.

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Farzad Mostashari

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National Coordinator for Health Information Technology (See ONCHIT below)

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DMI

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Document Management and Imaging

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ED

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Emergency Department

(Patient tracking and triage, orders and results review, documentation and charting, and discharge instructions).

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EDI

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Electronic Data Interchange (structured transmission of data between organizations by electronic means).

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EHR

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Electronic Health Record, also called Electronic Medical Record, is a systematic collection of health information about individual patients or populations.

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eMAR

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Electronic Medication Administration Record; an electronic record of all of the medications that have been administered to the patient while at the hospital, which includes the time and date of administration as well as who administered the drug. Ancillary= Pharmacy.

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EMPI

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Enterprise Master Patient Index: database that contains a unique identifier for every patient in the enterprise. MPI and EMPI are often used synonymously.

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EMR

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Electronic Medical Record, replaces folders (See EHR and CDR).

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EPR

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Electronic Patient Record

(often used internationally in place of EMR)

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ERP

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Enterprise Resource Planning: Integrated computer-based system used to manage internal and external resources including tangible assets, financial resources (money out- AP, GL, Payroll), materials, and human resources.

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Evaluation

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Information from a provider (same as numeric or survey).

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Financial System

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Core financial system at a site.

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GL

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General Ledger

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Go-live

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Date when a product is scheduled to be completely functional/operational

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Good To Great

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Business book by Jim Collins. Often referred to at KLAS; hedgehog concept comes from this book.

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H&P

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History and Physical Examination

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HIE

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Health Information Exchange: Software products that facilitate exchanging of health information (HIEs) between either Acute to Ambulatory (non-owned) or Acute to Acute (non-owned) entities, using commercial available solutions.

Verb- facilitating exchange of information

Noun- Organizations (public and private), like vendors.

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HIMSS

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Healthcare Information and Management Systems Society: US not-for-profit organization dedicated to promoting a better understanding of health care information and management systems

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HIPAA

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Health Insurance Portability and Accountability Act of 1996. A U.S. regulation that gives patients greater access to their own medical records and more control over how their personal identifiable health information is used. The regulation also addresses the obligations of healthcare providers and health plans to protect health information. In general, covered entities such as health plans, healthcare clearinghouses, and healthcare providers which conduct certain financial and administrative transactions electronically had until April 14, 2003 to comply.

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HIS

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Healthcare Information System

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HIT

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Healthcare Information Technology

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HR

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Human Resources

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IDN

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Integrated Delivery Network. A group of healthcare provider facilities (hospitals and clinics) that make up an integrated network.

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Implementation

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Time period when a product is being installed in a facility (period between contract signing and going live)

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IP

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Inpatient

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JCAHO

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Joint Commission on Accreditation of Healthcare Organizations. An independent, non-profit organization run by physicians, nurses, and consumers that sets the standards by which healthcare quality is measured. Healthcare organizations can become accredited by JCAHO.

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KLAS

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Kent, Leonard, Adam, Scott

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Leapfrog Group

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Group of large health care purchasers organized to initiate breakthrough improvements in the safety and overall value of healthcare to American consumers.

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LIS

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Laboratory Information System; many components including blood bank, testing, and anatomical pathology (AP).

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Live

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Status of a product that is completely functional

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Made To Stick

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Business book by Chip Heath and Dan Heath often referred to at KLAS; stickiness concept comes from this book.

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Market Segment

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Internal KLAS term. Groups of similar products that provide comparable functionality. Laboratory and Pharmacy are two examples of market segments that KLAS measures.

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Medicaid

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State administered health insurance program available available only to certain low-income individuals and families who fit into an eligibility group that is recognized by federal and state law.

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Medicare

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Federally administered system of health insurance available to persons aged 65 and older, some disabled people under age 65, and people of all ages with End-Stage Renal Disease (permanent kidney failure treated with dialysis or a transplant).

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MGMA

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Medical Group Management Association: is the principal voice for medical group practice management professionals in the United States. MGMA serves 22,500 members who lead and manage more than 13,700 organizations in which almost 275,000 physicians practice.

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MM

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Materials Management

(Part of ERP)

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MPI

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Master Patient Index (See EMPI above)

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AMDIS

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Association of Medical Directors of Information Systems (CMIOs)

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Numeric

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Internal KLAS term. Numeric ratings provided by a healthcare provider for software products, medical equipment, or professional services used.

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ONCHIT/ONC

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Office of the National Coordinator for Health Information Technology is at the forefront of the Administration’s Health IT efforts, and a resource to the entire health system to support the adoption of health information technology and the promotion of nationwide health information exchange to improve health care.

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PA

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Patient Accounting

(Includes patient billing, registration and ADT- admissions, discharge, and transfer functions in acute care facilities).

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PACS

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Picture Archiving and Communication system; repository for images and replaces film

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PHM

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Population Health Management

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PHR

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Personal Health Record

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Piggyback

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Also referred to as a specialty evaluation. This provides a deep dive into a specific vendor/product/market segment and is a separate evaluation from our regular numeric evaluation.

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Platinum KLAS/PK

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The KLAS external display of performance data

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PM

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Practice Management

Systems used in a physician office (ambulatory) to perform the functions of billing and scheduling. A PM system deals more with the financial side of the practice. (Money in- AR).

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Problem List

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Created by Lawrence Weed in the 1960s as part of his recommendation for a problem-oriented medical record. This is a commonly accepted and used part of the medical record today. At a high level, the problem list states the most important health problems facing the patient. Beyond the patient visit, it can be used to identify disease-specific populations.

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Product

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What a vendor produces/sells; what we rate

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Product Live

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Software product that is operational

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Professional Services Firm

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Any vendor that performs consulting type services, including clinical/financial implementation supportive/principal; software vendor selection; full IT Outsourcing; Departmental Outsourcing; Technical Consulting; Staff Augmentation; Planning and Assessment.

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Project Razor

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Internal KLAS term. Program for awarding points to researchers who collect numeric ratings and verbal commentary from providers regarding products and services they use.

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Provider

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Any organization that provides healthcare to patients (hospital, clinic, IDN).

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Provider Contact

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A person employed at a healthcare facility such as a hospital, clinic, or IDN.

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PSF

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Professional Services Firm

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RFP

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Request for Proposal

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RIS

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Radiology Information System

(Ancillary system)

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RSNA

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Radiology Society of North America (48,000 members)- Medical imaging professionals

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SIIM

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Society for Imaging Informatics in Medicine; conference we attend (2,200 members)

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Site

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Healthcare provider facility

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Technical Assessment/TA

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KLAS-specific term, usually submitted by a vendor for a project. Sheet details hardware, operating system, programming languages, software release methodology, interface capabilities, etc.

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Top 20 Report

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SW and PSF: Published December; 12-month snapshot, gives overall market segment; also Mid Year Top 20 Report published in June but no Best in KLAS awards. ME Top published in June with the Mid-Year published in December.

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Vendor

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Organization that sells hardware and/or software to healthcare providers

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Vendor Overview/VO

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KLAS-specific term, usually submitted by a vendor for a project. Sheet details product history, number of product installations, product strengths, strategy for partnering and support, etc.

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Verbal

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Internal KLAS term. Verbal commentary provided by a healthcare provider for a product(s) and/or services that they use.

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AONE

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American Association of Nurse Executives (subsidiary of AMA)- Nursing leadership (8,500 members)

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AORN

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Association of periOperative Registered Nurses

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ASHP

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American Society of Health-System Pharmacists

(40,000 members)

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AEHIS

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Association for Executives in Healthcare Information Security (Senior IT Security Professionals- CISO, CSO, etc.)

Launched by CHIME in 2014

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HFMA

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Healthcare Financial Management Association (39,000 members including CFOs, controllers, and accountants)

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ACC

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American College of Cardiology (40,000 members)- Cardiovascular Professionals

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ACR

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American College of Radiology (35,000 members)- Radiologists and related professionals)

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AHRA

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Association for Medical Imaging Management (5,000 members)

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RBMA

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Radiology Business Management Association (2,400 members)- Radiology business managers