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22 Cards in this Set

  • Front
  • Back

Values

Define a belief system

Ethics

Define a standard of conduct based on that belief system

Empathy

The action of accurately reflecting the surface feelings of the client. High-level empathy involves the reflection of surface and underlying feelings and invlolves interpretation. Simply stated empathy is the ability of the social worker to accurately precieve the client's feelings, and the ability of the socla worker to then communicate understanding of the client's feelings thorugh accurate reflection. Empathic responding demonstrates to the client that the social worker understands the client. Perhabs the mkost important function of empathy in social work is its role in developing and strengthening the therapeutic relationship.

Warmth

The social worker's pleasantness with a genuine show of interest in and care of the client.

Authenticity/Genuiness

Shown when the social worker responds in a natural, open, and genuine manner with the client. The social worker makes appropriate self disclosures.

Trust

When the social worker creates an atmosphere of safety and predictability for the client. Confidentiality must always be maintained unless the client is a danger to self or others.

Sensitivity

The social woker is able to accurately understand the feelings of the client.

Understanding

Refers to the necessity of the social worker to understand the meaning of the client's feelings.

Response

Is achieved after sensitiviey and understanding are accomplished.

Furthering Responses

Encouraging the client to talke and also demonstrate to the client that the social worker is carefully listening. Furthering responses include: brief verbal responses such as but, and non verbal responses such as a head nod. These are used communicate the worker's tracking and interest.

Paraphrasing

Restating the clients message succinctly in his or her own words. Used to focus on the content of the message rather than the underlying feelings.

Seeking Concreteness

This assists clients in identifying their specific feelings, focusing on the here and now , and expressing the detail of their experience.

Summarizing

Provides the client with a condensed verison of a segment of an interview

Questioning

-- Closed ended


-- Open ended


-- Stacked questions


-- Leading questions

Closed- Ended Questions

Questions that can be answered with few words and are used to obtain specific information.



Good use in practice

Open-ended Questions

Questions that invite the client to express themselves freely. This enables the social worker to gather a large amount of information without bombarding the client with questions.



USE in practice

Stacked Questions

Questions that are asked in quick succession, for which the person has little to no time to respond. As a result, little information can be obtained from the responses.



DO NOT use in practice

Leading Questions

Asking questions that have an underlying goal of obtaining client agreement with the social worker such as, "You dont really want to hurt yourslef, do you?"

Active (Reflective) Listening

A set of listening skills used in problem resolution. This type of listening involves being awrae and identifying the communicator's feeligs. This technique does not invlove advising, judging, and criticizing.

Confrontation

Method of helping a client become more self-aware of components of the thoughts, feelings, or behavious of which the client is unaware. Caring confrontation can strengthen the theraputic relationship and help clients achieve a higher level of functioning.

Confidentiality

"...the laws or rules of professional ethics that regulate the disclosure of information obtained in psychotherapy."

Privilaged Communication

A legal concept that refers to "...the admission of evidence into court."