Key Terms

Front 1

Values

Back 1

Define a belief system

Front 2

Ethics

Back 2

Define a standard of conduct based on that belief system

Front 3

Empathy

Back 3

The action of accurately reflecting the surface feelings of the client. High-level empathy involves the reflection of surface and underlying feelings and invlolves interpretation. Simply stated empathy is the ability of the social worker to accurately precieve the client's feelings, and the ability of the socla worker to then communicate understanding of the client's feelings thorugh accurate reflection. Empathic responding demonstrates to the client that the social worker understands the client. Perhabs the mkost important function of empathy in social work is its role in developing and strengthening the therapeutic relationship.

Front 4

Warmth

Back 4

The social worker's pleasantness with a genuine show of interest in and care of the client.

Front 5

Authenticity/Genuiness

Back 5

Shown when the social worker responds in a natural, open, and genuine manner with the client. The social worker makes appropriate self disclosures.

Front 6

Trust

Back 6

When the social worker creates an atmosphere of safety and predictability for the client. Confidentiality must always be maintained unless the client is a danger to self or others.

Front 7

Sensitivity

Back 7

The social woker is able to accurately understand the feelings of the client.

Front 8

Understanding

Back 8

Refers to the necessity of the social worker to understand the meaning of the client's feelings.

Front 9

Response

Back 9

Is achieved after sensitiviey and understanding are accomplished.

Front 10

Furthering Responses

Back 10

Encouraging the client to talke and also demonstrate to the client that the social worker is carefully listening. Furthering responses include: brief verbal responses such as but, and non verbal responses such as a head nod. These are used communicate the worker's tracking and interest.

Front 11

Paraphrasing

Back 11

Restating the clients message succinctly in his or her own words. Used to focus on the content of the message rather than the underlying feelings.

Front 12

Seeking Concreteness

Back 12

This assists clients in identifying their specific feelings, focusing on the here and now , and expressing the detail of their experience.

Front 13

Summarizing

Back 13

Provides the client with a condensed verison of a segment of an interview

Front 14

Questioning

Back 14

-- Closed ended

-- Open ended

-- Stacked questions

-- Leading questions

Front 15

Closed- Ended Questions

Back 15

Questions that can be answered with few words and are used to obtain specific information.

Good use in practice

Front 16

Open-ended Questions

Back 16

Questions that invite the client to express themselves freely. This enables the social worker to gather a large amount of information without bombarding the client with questions.

USE in practice

Front 17

Stacked Questions

Back 17

Questions that are asked in quick succession, for which the person has little to no time to respond. As a result, little information can be obtained from the responses.

DO NOT use in practice

Front 18

Leading Questions

Back 18

Asking questions that have an underlying goal of obtaining client agreement with the social worker such as, "You dont really want to hurt yourslef, do you?"

Front 19

Active (Reflective) Listening

Back 19

A set of listening skills used in problem resolution. This type of listening involves being awrae and identifying the communicator's feeligs. This technique does not invlove advising, judging, and criticizing.

Front 20

Confrontation

Back 20

Method of helping a client become more self-aware of components of the thoughts, feelings, or behavious of which the client is unaware. Caring confrontation can strengthen the theraputic relationship and help clients achieve a higher level of functioning.

Front 21

Confidentiality

Back 21

"...the laws or rules of professional ethics that regulate the disclosure of information obtained in psychotherapy."

Front 22

Privilaged Communication

Back 22

A legal concept that refers to "...the admission of evidence into court."