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21 Cards in this Set

  • Front
  • Back

Which of the following is not a part of the generally accepted view of quality today?


A) Defects should be highlighted and brought to the surface.


B) We can inspect quality.


C) Improved quality saves money and increases business.


D) Quality is customer-focused.

B) We can inspect quality.

In today’s view of quality, who defines quality?A. Contractors’ senior management


B. Project management


C. Workers


D. Customers

D. Customers

Which of the following are tools of quality control?


A. Sampling tables


B. Process charts


C. Statistical and mathematical techniques


D. All of the above

D. All of the above

Which of the following is true of modern quality management?


A. Quality is defined by the customer.


B. Quality has become a competitive weapon.


C. Quality is now an integral part of strategic planning.


D. All are true.

D. All are true.

A company dedicated to quality usually provides training for:


A. Senior management and project managers


B. Hourly workers


C. Salaried workers


D. All employees

D. All employees

Which of the following quality gurus believe “zero-defects” is achievable?


A. Deming


B. Juran


C. Crosby


D. All of the above

C. Crosby

What are the components of Juran’s Trilogy?


A. Quality Improvement, Quality Planning, and Quality Control


B. Quality Improvement, Zero-Defects, and Quality Control


C. Quality Improvement, Quality Planning, and Pert Charting


D. Quality Improvement, Quality Inspections and Quality Control

A. Quality Improvement, Quality Planning, and Quality Control

Which of the following is not one of Crosby’s Four Absolutes of Quality?


A. Quality means conformance to requirements.


B. Quality comes from prevention.


C. Quality is measured by the cost of conformance.


D. Quality means that the performance standard is “zero-defects.”

C. Quality is measured by the cost of conformance.

According to Deming, what percentage of the costs of quality is generally attributable tomanagement?


A. 100%


B. 85%


C. 55%


D 15%

B. 85%

Inspection:


A. Is an appropriate way to ensure quality


B. Is expensive and time-consuming


C. Reduces rework and overall costs


D. Is always effective in stopping defective products from reaching the customer

B. Is expensive and time-consuming

The Taguchi Method philosophies concentrate on improving quality during the:


A. Conceptual Phase


B. Design Phase


C. Implementation Phase


D. Closure Phase

B. Design Phase

A well-written policy statement on quality will:
A. Be a statement of how, not what or why
B. Promote consistency throughout the organization and across projects
C. Provide an explanation of how customers view quality in their own
D. Provide provisions for changing the policy only on a yearly basis

B. Promote consistency throughout the organization and across projects

Quality assurance includes:


A. Identifying objectives and standards


B. Conducting quality audits


C. Planning for continuous collection of data


D. All of the above

D. All of the above

What is the order of the four steps in Deming’s Cycle for Continuous Improvement?


A. Plan, do, check, and act


B. Do, plan, act, and check


C. Check, do, act, and plan


D. Act, check, do, and plan

A. Plan, do, check, and act

Quality audits:


A. Are unnecessary if you do it right the first time


B. Must be performed daily for each process


C. Are expensive and therefore not worth doing


D. Are necessary for validation that the quality policy is being followed and adhered to

D. Are necessary for validation that the quality policy is being followed and adhered to

Which of the following are typical tools of statistical process control?


A. Pareto analysis


B. Cause-and-effect analysis


C. Process control charts


D. All of the above

D. All of the above

Which of the following methods is best suited to identifying the “vital few?”


A. Pareto analysis


B. Cause-and-effect analysis


C. Trend analysis


D. Process control charts

A. Pareto analysis

When a process is set up optimally, the upper and lower specification limits typically are:


A. Set equal to the upper and lower control limits


B. Set outside the upper and lower control limits


C. Set inside the upper and lower control limits


D. Set an equal distance from the mean value

B. Set outside the upper and lower control limits

The upper and lower control limits are typically set:


A. One standard deviation from the mean in each direction


B. 3 (three sigma) from the mean in each direction


C. Outside the upper and lower specification limits


D. To detect and flag when a process may be out of control

B. 3 (three sigma) from the mean in each direction

Which of the following is not indicative of today’s views of the quality managementprocess applied to a given project?


A. Defects should be highlighted and brought to the surface.


B. The ultimate responsibility for quality lies primarily with senior management or sponsorbut everyone should be involved.


C. Quality saves money.


D. Problem identification leads to cooperative solutions.

B. The ultimate responsibility for quality lies primarily with senior management or sponsorbut everyone should be involved.

If the values generated from a process are normally distributed around the mean value,what percentage of the data points generated by the process will not fall within plus orminus three standard deviations of the mean?


A. 99.7%


B. 95.4%


C. 68.3%


D. 0.3%

D. 0.3%