Itm 350 - Concepts Of E-Business (Midterm)

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LECTURE 1

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LECTURE 1

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What is E-Business?

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The strategic use of technology particularly the internet, to integrate and streamline the business processes.

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EDI stands for?

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Electronic Data Interchange

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EDI is a _______ way of creating electronic forms

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Structured

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List the 5 foundations of Ebusiness

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Customization, Redefinition of Product Value, Media Flexibility, Speed, Convenience

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Ebusiness includes integrated front office and back office applications:

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Customer Relationship Management (CRM)

Eprocurement: complete business process of acquiring goods and services through electronic means

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Front office is?

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Customer facing activities associated with CRM EX. credit check, order taking

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Back office is?

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Activities which are supplier-facing

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To make ebusiness work, it is important to integrate the systems of the _______ and _______ value chains

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Business & Streamline

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System integration is the bringing together of ____________________ so they can conduct business processes in such a way that the user does not see that different systems are being used?

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various business systems

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What are the tools used to enable systems integration to take place? (3)

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Intranets

Extranets

HTML

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Tools to enable systems integration (3)

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Extensible markup language

Firewalls

World wide web

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Benefits of e-Business (5)

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Increasing sales, Reducing costs, improving customer service, responding to competitive pressure, expanding market reach

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Challenges of e-business (2)

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Privacy and security

Security and payment systems

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Domains of e-business, What are B2C, B2B, G2B, and B2G?

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B2C - Business to Customer

B2B - Business to Business

G2B - Government to Business

B2G - Business to Government

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Lecture 2

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Lecture 2

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An e-Business strategy is...?

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sum of all the choices that a business makes to offer unique value

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8 components of a business model?

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External forces, Markets and forces, Customers, Core business processes, core products and services, Alliances, Strategic management process, Resources management processes

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External forces are...?

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Political, economic, social, and technological factors

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Markets refers to....?

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the domains in which the entity may choose to operate, and the design and location of the facilities Ex. eBay

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Core business Processes are....?

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Bricks vs clicks - how much a company depends on the internet

Clicks - solely based on the internet

Bricks - solely based on the provision of goods and services

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Core Products/Services are..? (first 5), (often define business revenue models)

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Merchant model (per unit price)

Direct sales by manufacturer model (per unit price)

Manufacturer service model (indirect revenue)

Subscription model (monthly fee)

Utility model (Service fee)

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Core Products/Services are..? (last 6)

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Infomediary model (build info on purchasing habits)

Licensing model (licensing fee)

Advertising model

Affiliate model (Commissions)

Community model (depend on user loyalty)

Brokerage model (transaction fees)

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Strategic plans address 5 key areas? (first 3)

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Arenas where the entity will be active

Vehicles for moving towards goal achievement

Differentiators that represent competitive advantages

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Strategic plans address 5 key areas? (first 2)

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Staging the speed and sequence of moves

Economic logic for obtaining return on investments

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LECTURE 3

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LECTURE 3

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Internet protocol (IP) is what?

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uses set of rules to send and receive messages at the internet address level

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Most common protocol in addition to IP is...?

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Transmission control protocol (TCP)

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TCP does what?

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set of rules to exchange messages with other internet points at the data packet level, it ensures reliable flow-controlled data packet delivery

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In 1968 the _______________________ formed the network to share research and development?

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US defence advanced research projects agency

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The network was known as _____?

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ARPANET

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What does DNS stand for?

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Domain Name Service

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What is Packet Switching?

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Packet switching is a method of transmitting data by breaking it up into smaller packets

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What is Asynchronous transfer mode (ATM)?

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switching technology that organizes digital data into 53 byte cell units and then transmits

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The IAB has two task forces, what are they?

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The Internet Engineering Task Force

The Internet Research Task Force

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Two electronic mail protocols?

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SMTP & POP 3

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HTTP is set of rules for ____ on the World wide web

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Display

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XML is the content in terms of what _____ is being included

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Data

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Intranets are ______ to an organization

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Internal

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VPN is a...?

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Secure and encrypted connection between two points

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Internet began in Canada as _____ in the 1990

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CA*net

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LECTURE 4

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LECTURE 4

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Enterprise-wide systems are...?

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Information systems used throughout an enterprise with the intention of enabling a consistent type of functionality as well as access to the same data

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Middleware is software that links together..?

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ERP systems and legacy systems

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ERP systems are..?

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hold data for an organization for personnel access and use

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Business process reengineering is?

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a fundamental rethinking and radical redesign of existing business process to add value or prepare for new technologies

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Client-server systems are..?

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based on three elements, data, processing, and output

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BPR is needed to fit the business in the ..?

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Software

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System sizing is...?

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the process of ascertaining the volume and processing requirements that will be required

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Steps in ERP implementation (6)

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Definiton, Operations Analysis, Solution design, Build, Transition, Production

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Lecture 5

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Lecture 5

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Online payment is known to encourage consumer buying compared to using other _______ ________?

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payment channels

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Online billing provides saving for both...?

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the business and the customers

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Electronic Data Interchange (EDI) is a way to conduct...?

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transactions, including payment transactions, in electronic form

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EDIs make use of...?

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Value added networks (VAN) - privately owned networks that are rented to users, along with a package of related services

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Characteristics of cash (4)

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Portability, acceptance anonymity, instant transfer of value

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Characteristics of e-cash (2)

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closest to approximating the attributes of cash, product did not gain acceptance

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Characteristics of Digital cheques (2)

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Not anonymous, cryptography is security technique, can be used wherever paper cheques are used

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Characteristics of Credit Card (2)

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exceed cheque payments, biggest challenge is security

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Characteristics of debit cards?

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Canada has the highest rates of debit card use in the world.

Debit cards are referred because they avoid credit risk

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Characteristics of smart cards?

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contain chips with memory software and operating system

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Characteristics of paypal? (3)

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paypal offers payment security, fraud protection and data security

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the prime method of payments is..?

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Credit cards

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Lecture 6

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Lecture 6

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What are the forces Affecting Supply Chain Management (SCM)

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Globalization, Mass Customization, Price sensitivity, Customer Focus and time to market, Just-in-time inventory and inventory reduction, enterprise resource planning, and outsourcing

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Globalization effects are..?

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as companies get bigger their supply chains get hard to manage efficiently and foreign countries can cause slow delivery because of policies and regulations

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Mass Customization effects are?

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Shifted from companies to customers tailoring to their needs

The internet has simplified the process of customization and internet sharing

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Price Sensitivity effects are?

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internet provides individuals with the ability to easily compare prices and gather product information

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Customer focus and time to market effects... are?

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companies need to have the ability to create and deliver innovative and high quality new product across industries

Combination of R&D allow companies to create high quality products at "Internet speed"

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JIT inventory and inventory reduction effects are..?

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internet has enabled them to share information with other supply chain members

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Enterprise Resource Planning (ERP) effects are..?

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ERP helps facilitate SCM

Legacy systems, cause firms to waste time tying to integrate data

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Outsourcing effects are..?

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cost reduction and focus on core competencies

risk include loss of control, inability to monitor performance

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The internet-enabled supply chain is a _____ system

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Pull

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___________ is a change in the supply chain where the manufacturer or service provide and consumer interact directly with each other, eliminating the intermediary

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Disintermediation

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___________ is using the internet to reassemble buyers, sellers, and other partners in a traditional supply chain in new ways

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Re-intermediation

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_________ is the internal process for handling customer returns

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Reverse logistics

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________ is the application of technologies to allow trading partners to synchronize and optimize their partnerships, and is performed in collaboration

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c-commerce