Itil Service Design Question Set 3

Front 1

Describe an Service Architecture.

Back 1

Translates applications, infrastructure, organization and support activities into a set of services.

Front 2

Describe an Application Archtecture

Back 2

A blueprint for the development and deployment of application, maps requirements to applications and shows inter-relationships between applications.

Front 3

Describe an IT Infrastructure Architecture.

Back 3

Describes the structure, functionality and geography of underpinning hardware, software and communication components.

Front 4

Describe an Enviornmental Architecture.

Back 4

Describes all aspects, types and levels od enviornmental controls and thier management.

Front 5

What does an Enterprise Architecture compose of?

Back 5

Business/Organization Architecture
IT/Enterprise Architecture
Service Architecture
Application Architecture
Data/Information Architecture
Enviornmental Architecture
IT Infrastructure Architecture
Management Architecture
Product Architecture

Front 6

Name the warranty processes.

Back 6

1. Availability Management
2. Capacity Management
3. Information Security Management
4. IT Service Contunity Management

Front 7

What are the design cordination activies for the overall lifecycle stage?

Back 7

1. Define and maintain policies and methds.
2. Plan design resources and capabilities
3. Cordinate design activities
4. Manage design risks and issues.
5. Improve service design

Front 8

For each design, what are the key activities of the Design Cordination?

Back 8

1. Plan individual designs
2. Cordinate individual designs
3. Monitor individual designs
4. Review designs and ensure handover of Service Design Package

Front 9

The ________________________ relates customer services to business units and processses.

Back 9

Business/Customer Service Catalog

Front 10

The ________________________ relates customer services to supporting and shared services and components.

Back 10

Technical/Supporting services catalog