Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
14 Cards in this Set
- Front
- Back
|
______ _______ ______ is a system that tracks the dates, times and transactions of helpdesk or onsite IT support calls, including problems presented, issues addressed, who did what, and when and how each call was resolved |
call tracking software |
|
|
________ ______ is a microsoft management console snap in that can be used to register components used by installed applications |
component services (COM+) |
|
|
a program associated with a file extention is called its ______ ______. |
default program |
|
|
To _________ i the assign a problem to someone higher in the support chain of the organization |
escalate |
|
|
an _____ ______ is a database of known facts and rules to simulate a human experts reasoning and decision making process |
expert system |
|
|
_______ _________ is the association between a file and an application to open the file as determined by the file's extention |
file association |
|
|
________ _____ is a windows utility used to test memory, the file name is ______ |
Memory Diagnostics msched.exe |
|
|
_________ is a utility used to register component services used by an installed program |
Regsvr32 |
|
|
____ ___ launches windows with a minimum configuration, eliminating 3rd party software and reducing windows startup essentials to only essential processes. Can sometimes launch windows when a normal windows startup is corrupted |
Safe Mode |
|
|
you can use administrator privileges to perform an operation when you are not logged in on an account with these privileges by using a __ ____ |
Secondary Logon |
|
|
______ _______ ______ is a windows utility that verifies, and if necessary refreshes a windows system file, replacing it with one kept in a cache of current system files |
System File Checker |
|
|
______ is a windows comment that uses the process PID to kill a process |
taskkill |
|
|
_______ is a windows command that returns the process identifier, which is the number that identifies each process running |
tasklist |
|
|
a _____ is an entry in a call tracking system |
ticket |
