• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

Card Range To Study



Play button


Play button




Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

55 Cards in this Set

  • Front
  • Back

What are two ways that iOS differs from Android? (Choose two.)

iOS has a physical Home button, but Android uses navigation icons.

In iOS, the icon for an app represents the app itself. Deleting the icon in iOS deletes the app. In Android, the icon on the Home screen is a shortcut to the app.

What is a good source for safely downloading Android apps?

Google Play

Refer to the exhibit. What two statements are true about the operating system screen shown? (Choose two.)

The area that is highlighted contains navigation icons.

This is an Android screen.

A small number has appeared on one of the apps on a user’s iOS home screen. What does this mean?

It is an alert badge that indicates the number of items requiring attention for that app.

What represents apps in the Windows Phone interface?


What is the name of the Windows Phone 8.1 digital, or virtual, assistant?


What is Wi-Fi calling?

a way to make mobile phone calls over a wireless data network

What is a benefit of the WEA system?

It can save lives by sending emergency text messages to mobile phones.

What are two purposes of the passcode lock feature on mobile devices? (Choose two.)

to help prevent theft of private information

to prevent unauthorized use of the device

Which two conditions must be met for mobile device security measures such as remote lock and remote wipe to function? (Choose two.)

The device must be powered on.

The device must be connected to a network.

Which two location data sources can locator apps use to determine the position of a mobile device? (Choose two.)

cellular towers

WiFi hotspots

What are two potential user benefits of rooting or jailbreaking a mobile device? (Choose two.)

The user interface can be extensively customized.

The operating system can be fine-tuned to improve the speed of the device.

Which statement is true about wireless connectivity on an Android mobile device?

When the device roams out of the range of any Wi-Fi networks, it can connect to the cellular data network if this feature is enabled.

In the context of mobile devices, what does the term tethering involve?

connecting a mobile device to another mobile device or computer to share a network connection

Which statement is true about industry standards for cellular networks?

Cell phones that use a single standard can often only be used in specific geographic areas.

What will allow someone to use a cell phone for entertainment without connecting to any networks?

Airplane Mode

What technology enables a cell phone to be used as a hands-free device?


A technician is configuring email on a mobile device. The user wants to be able to keep the original email on the server, organize it into folders, and synchronize the folders between the mobile device and the server. Which email protocol should the technician use?


What is the code name used for the OS X 10.10 operating system?


What is a purpose of the boot manager program?

It allows the user to select the OS to use to boot the device.

What is the purpose of signature files used to secure mobile devices and operating systems?

They contain sample code from known viruses and malware that is used by security software to identify malicious software.

A file called new_resume has the following file permissions: rw-r-x–x What two facts can be determined from these permissions? (Choose two.)

Members of the group have read and execute access to the file.

The user is able to read and modify the file.

What is the result of doing a factory reset on a mobile device?

All user data and settings will be deleted.

What tool can be used on a mobile device to display available cellular networks, location of networks, and signal strength?

cell tower analyzer

An administrator is re-imaging a large number of Mac OS X machines. What built-in tool or command can be used to remotely boot the computers?


What tool or command is used in the Mac OS X to navigate the file system?


What command is used to open a text editor in Unix-like systems?


Both Linux and OS X devices have a service called ____ that runs in the background and is responsible for executing scheduled tasks.


Which factor affects the speed of an inkjet printer?

the desired quality of the image

What are two cables that are used to connect a computer to a printer? (Choose two.)



What type of connection would be used to connect a printer directly to the network?


What is a characteristic of thermal inkjet nozzles?

The heat creates a bubble of steam in the chamber.

In laser printing, what is the name of the process of applying toner to the latent image on the drum?


What mechanism is used in a laser printer to permanently fuse the toner to the paper?


Which statement describes a printer driver?

It is software that converts a document into the format that a printer can understand.

A technician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?

The printer driver might need to be installed first before the printer is connected.

A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?

the printer that is set as the default printer

What is a characteristic of global and per-document options in print settings?

Per-document options override global options.

A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?

Calibrate the printer.

The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?

The printer does not have enough memory to buffer an entire photograph.

What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?

to add additional drivers for other operating systems

What are two methods to connect to a printer wirelessly? (Choose two.)

IEEE 802.11 standards


In Windows 8, what must be configured to enable one user to share a USB-connected printer with another user on the same network?

File and printer sharing

Which type of print server provides the most functions and capabilities?

a dedicated PC print server

What are two functions of a print server? (Choose two.)

provide print resources to all connected client computers

store print jobs in a queue until the printer is ready

Which action supports an effective printer preventive maintenance program?

Reset the printer page counters if available.

How can the life of a thermal printer be extended?

Clean the heating element regularly with isopropyl alcohol.

After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?

verifying the solution and system functionality

A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?

documenting findings, actions, and outcomes

What are two probable causes for printer paper jams?

high humidity

the wrong type of paper

What corrective action should be taken if a printer is printing faded images?

replace the toner cartridge

What corrective action would a technician take in response to a print spooler error?

restart the print spooler

What would cause an inkjet printer to fail to print any pages?

The ink cartridge is empty.

A user tells a technician that the printer does not respond to attempts to print a document. The technician attempts to print a document and the printer does not output any pages. The technician notices that the printer LCD display is blank and unlit. What is most likely the problem?

The printer is not turned on.

Match the common printer configuration options to the correct descriptions. (Not all options are used.)