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44 Cards in this Set
- Front
- Back
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Digital Frim
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Nearly all significant business relationships are digitally enabled
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Business Process
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Set of logically related tasks and behaviors that organizations develop over time to produce specific results
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Business Model
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how a company produces, delivers, and sells a product or service.
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Information Technology
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all hardware and software a firm needs to use in order to achieve business objectives
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Information
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Data shaped into meaningful form
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Information System
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set of interrelated components that collect, process, store, and distribute information
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Data
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streams of raw facts
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Input
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captures or collects raw data from within the organization or from external
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Output
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Transfers processed information to people who will use it
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Feedback
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output returned to members to help them evaluate or correct input stage
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MIS
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behavioral, as well as technical issues surrounding the use of IS
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Business functions
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specialized tasks performed by business organizations.
Sales and marketing. Manufacturing and production Finance and accounting Human Resources |
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Culture
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fundamental set of assumptions
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Network
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links two or more computers to share data
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Internet
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Global network of networks
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Transaction Processing Systems
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transactions of a company. cash, sales, etc
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Decision Support System
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support non-routine decision making for middle management.
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Executive Support Systems
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non routine decisions requireing judgement, evaluation, and insight
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Enterprise applications
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systems that span functional areas, focus on executing business processes across the business firm
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Enterprise Systems (ERP)
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collect data from various key business processes and store data in a single repository
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Supply Chain Management (SCM)
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help businesses manage relationships with their suppliers
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Customer Relationship Management (CRM)
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helps firms manage their relationships with customers.
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Knowledge Management Systems (KMS)
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enable organizations to better manage processes for capturing and applying knowledge and expertise.
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E-business
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use of digital technology to execute major business processes
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e-commerce
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buying and selling of goods online
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e-government
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technologies to enable government use
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Supply Chain
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network process for raw material, transformation to finished products, distributing to customers
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Just-in-time strategy
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components arrive exactly at the moment they were needed and finished goods shipped as they left assembly line
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bullwhip effect
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information about the demand for a product gets distorted as it passes from one entity to the next on the supply chain
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push-based model
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products pushed to customers
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pull based model
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customer orders trigger events in the supply chain
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Touch Point
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method of interaction with customer
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Cross Selling
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marketing complementary products to customers
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Customer Lifetime Value (CLTV)
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relationship between revenue produced by specific customer
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Churn Rate
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measure of customers who stop using or purchasing a product
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Service Platform
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multiple applications from multiple business functions to deliever a seamless experience for a customer
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Virtual store front
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sells physical products to customers (Amazon.com, RedEnvelope.com)
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Information Broker
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Provides product, pricing, availability information. generates revenue from advertising
(insweb.com) |
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Transaction broker
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saves users money and time
(expedia.com) |
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Online Marketplace
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digitial place where buys meet sellers (ebay)
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Content provider
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news and content. revenue by digital content (espn.com)
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Social Network
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online meeting place
(facebook.com) |
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Portal
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provides initial point of entry to web (yahoo.com)
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Service Provider
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Provides web 2.0 applications
(youtube, google maps) |
