Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
17 Cards in this Set
- Front
- Back
Value of the patients needs |
Take them into consideration |
|
Attentiveness |
Listening |
|
Acknowledge the patients message |
Asking for more information |
|
Empathizing |
Active listeing. Put yourself in their shoes |
|
Sympathy |
Feeling sorry for someone |
|
Metacognition |
Thinking about thinking |
|
Empathys 1st stage |
Cognitive allows us to get into that others persons situation Ex "How would I feel if..." |
|
Empathys 2nd stage |
Crossing over is significant because it allows us to perceive the other persons feelings and thoughts |
|
Empathys 3rd stage |
Coming back allows us to return to our own reality enabling us to bond with others |
|
Verbal Communication |
Uses messages conveyed orally from sender to receiver |
|
Analytical Listening |
This is used for arranging information given by the patient in categories or hierarchies |
|
Directed Listening |
This is used to gain access to patients answers to specific questions |
|
Exploratory Listening |
This is used when a persons own interest in the subject is being discussed |
|
Appreciative Listening |
This is used for esthetic pleasure. Ex. Music |
|
Attentive Listening |
This is used to get general information to see the overall picture |
|
Courteous Listening |
This is used when the listener feel obligated to recieve information even if it is not relevant to the treatment session |
|
Passive Listening |
This is used when being attentive to a conversation by simply overhearing it |