Intro To Business Chapter 11

Front 1

1. The set of activities called _____________ are used to obtain a sufficient number of the

right people at the right time.

Back 1

recruitment

Front 2

2. The written summary of the minimum qualifications required of a worker to do a particular

job is called the ________________

Back 2

job specifications

Front 3

3. A work schedule known as _______________ gives employees some freedom to choose

when to work, as long as they work the required number of hours.

Back 3

flextime plan

Front 4

4. Employment activities designed to "right past wrongs "by increasing opportunities for

minorities and women are known as ___________________

Back 4

affirmative action

Front 5

5. Training programs known as _________________ involve a period during which a learner works alongside an experienced employee to master the skills and procedures of a craft.

Back 5

apprentice programs

Front 6

6. The process of _______________ is the training and educating of employees to become

good managers and then monitoring the progress of their managerial skills over time.

Back 6

management development

Front 7

7. Known as __________________ these include sick-leave pay, vacation pay, pension plans,

and health plans that represent additional compensation to employees beyond base wages.

Back 7

fringe benefits

Front 8

8. Discrimination against whites or males in hiring or promoting is called_______________.

Back 8

reverse discrimination

Front 9

9. An experienced employee known as a(n) ____________ is one who supervises, coaches

and guides lower-level employees by introducing them to the right people and generally

acts as their organizational sponsor.

Back 9

mentor

Front 10

10. The process of determining human resource needs is called ___________________ and

involves recruiting, selecting, developing, motivating, evaluating, compensating, and

scheduling employees to achieve organizational goals.

Back 10

human resource management

Front 11

11. A _______________ is a work schedule that allows an employee to work a full number

of hours per week but in fewer days.

Back 11

compressed workweek

Front 12

12. A ______________ is a study of what is done by employees who hold various job titles.

Back 12

job analysis

Front 13

13. The process of ________________ involves establishing and maintaining contacts with

key managers in one's own organization and other organizations and using those

contacts to weave strong relationships that serve as informal development systems.

Back 13

networking

Front 14

14. The process of gathering information and deciding whom should be hired, under legal

guidelines, for the best interests of the individual and the organization is known as_____________.

Back 14

selection

Front 15

15. A training program known as ________________ occurs away from the workplace and consists of internal and external programs to develop a variety of skills or to foster

personal development.

Back 15

off the job training

Front 16

16. A __________ is a summary of the objectives of a job, the type of work to be done, the

responsibilities and duties, the working conditions and the relationship of the job to

other functions

Back 16

job description

Front 17

17. The ______________ refers to the period when all employees are expected to be at their

job stations.

Back 17

core time

Front 18

18. An arrangement known as ________________ is one whereby two part-time employees

share one full-time job.

Back 18

job sharing

Front 19

19. The program known as ____________________ is one where the employee immediately

begins his or her tasks and learns by doing, or watches others for a while and them

imitates them, all right at the workplace.

Back 19

on the job

Front 20

20. ____________includes all attempts to improve employee performance by increasing

an employee's ability to perform. It focuses on short term skills

Back 20

training and development

Front 21

21. The activity known as____________________ introduces new employees to the

organization; to fellow employees; to their immediate supervisors; and to the policies,

practices and objectives of the firm.

Back 21

orientation

Front 22

22. A _______________________ is an evaluation in which the performance level of employees

is measured against established standards to make decisions about promotions, compensation,

additional training or firing.

Back 22

performance appraisal

Front 23

23. A type of training known as _____________________ is done in schools where employees are

taught on equipment similar to that used on the job.

Back 23

vestibule training

Front 24

24.A program called _______________________ is a fringe benefits plan that allows employees

to choose the benefits they want up to a certain dollar amount.

Back 24

cafeteria style fringe benefits

Front 25

25. A training method that uses equipment that duplicates job conditions and tasks so that

trainees can learn skills before attempting them on the job is ____________________

Back 25

job simulation

Front 26

26. Workers known as _____________________ do not have the expectation of regular, full-time

employment.

Back 26

contingent workers

Front 27

27.________________is a program in which employees "attend' classes via the Internet.

Back 27

online training