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36 Cards in this Set
- Front
- Back
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Definition of Cross-culture |
involving or bridging the differences between two or more cultures or cultural groups |
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Definition of Culture |
sum total of ways of living built up by a group of human beings and transmitted from one generation to another |
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Definition of Cross-cultural Diversity |
Differences in religion, age, gender, values, appearance, etc |
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Benefits of Cross-culture in the workplace |
Improved customer service Enhanced staff skill, creativity, and innovation Access to overseas markets Key to business success |
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Risks of cultural diversity in the workplace |
Increased confusion Tension among staff Low staff retention rates Difficult to reach single agreement |
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Ways to manage cross culture diversity |
Culture awareness programs Communicate with staff regularly Teach conversational language skills Continuous feedback Cross cultural mentoring programs |
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What can help establish a good foundation for effective cross-cultural communication? |
Courtesy and Respect |
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How can you overcome cross cultural communication barriers? |
Speak slowly Speak concise and clearly Use straightforward language Avoid analogies or slang Shun humor Adopt formal communication approach Summarize yourself and ask for feedback Observe cultural étiquette differences
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What is Role Conflict? |
The situation that occurs when a person has to choose between two competing demands of expectations |
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What is Accommodating? |
A way of handling conflict be allowing the other side to win |
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What is Personality Clash? |
An antagonistic relationship between two people based on differences in personal attributes, preferences, interests, values, and styles |
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What is Compromise? |
Involves handling the conflict by reaching a resolution that both sides of the table agree on |
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Reasons for conflict |
Differences in wants, needs, goals, and values Shortage of money and power Established expectation of others is not met Resource scarcity Lack of communication Personality and work style differences |
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Positive outcomes of conflict |
Healthy and creative force for change Build and strengthen relationships |
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True or False: When resolving a conflict, you should allow emotions to take over the conversation. |
False |
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What are roadblocks to resolving conflicts? |
Clashing egos Name calling Ridicule/Sarcasm Insulting Threatening Blaming Inflexibility Defensive posture or language
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What are the steps in the conflict resolution process? |
Clarify disagreement Establish common goal Discuss ways to meet common goal Determine barriers to goal Determine best solution to resolution Acknowledge agreed resolution and assign tasks to each to meet resolution Implement solution Choose follow p date to evaluate |
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What are the five ways to handle conflict? |
Competing Compromising Collaboration Accommodating Avoiding |
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What are the types of conflict? |
Competition for limited resources Role conflict Competing work and family demands Personality clashes Agressive personalities Incivility and rudness |
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What is a Team? |
A group of people working together to achieve a common goal
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What are Cross-functional Teams? |
A work group composed of workers from different specialties coming together to accomplice a task |
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What are Virtual Teams? |
A small group of people who conduct almost all of their collaborative work by electronic communication rather than face to face meetings |
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What is Teamwork? |
A group of people working together to achieve a common goal |
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What are the advantages of teamwork? |
Synergy Enhanced productivity and profitability Improved job satisfaction Likely to avoid errors Helpful to gaining acceptance and commitment |
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What are the four stages of Team Development? |
Forming Storming Norming Performing |
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True and False: A team can perform effectively if team members are competent and motivated, |
True |
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What are the characteristics of effective teams? |
Clear goal Results driven structure Unified commitment Open-minded Collaborative climate Understood High Standards Periodic self assessment Shared leadership Recognition Sufficient Resources |
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What are the four types of team? |
Self managing work teams Cross functional teams Virtual teams Crews |
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What is Personnel Management? |
Concerned with the enfacement and effective utilization of manpower to obtain optimum efficiency of human resources |
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What is Expectancy? |
The belief that if you perform well that a valued outcome will be received |
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What is Motivation? |
The internal drive to accomplice a particular goal |
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What is Instrumentality? |
The belief that increased effort will ear to increased performance |
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What are the importances of Personnel Management? |
Obtaining and Retaining capable workers Utilizing employees strengths effectively Maintaining employees willing to work Improve productivity |
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What are the function of Personnel Management? |
Planning Recruitment/Selection Training/Development Performance Assessment Recognition/Reward |
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True or False: Maslow's hierarchy of needs theory states that people have a pyramid hierarchy of needs that they will satisfy from top to bottom |
False |
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What are the ways to reward deserving employees? |
Praise Bonus Raise Change job title Extra leave Company car Free vacation Option to work at home |
