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48 Cards in this Set

  • Front
  • Back
The Six Stages of Relationships
Communication about communication, Meta communicate when you want to clarify the way you're talking or what you're talking about by, for example. giving clear feedforward and paraphrasing your complex messages
Principals of converation, is the second step, you provide some kind of ___________ which gives the other person a general idea of what you are about to talk about. example, "Did you hear what happened in class yesterday?"
Primary and Mixed emotions
refer to the major emotions that are expressed and the other emotions that stem from them.
Emphatic Communication
is the set of skills and structures for creating empathic connection and generating creative, collaborative results.
Message Preview
Intense and Mild Emotions
refer to the degree of an emotion; the extent to which an emotion is described. Emotions must be described correctly to illustrate their importance or minimize them. Sometimes some people are confused about how others feel about them because of the words that are used to explain the emotions felt for for them.
Cultural Rules
One's culture affects his/her ability to express emotions and interpret the display of others emotions.
Social Rules
Stuadents are often rewarded for asking "acceptable" questions and otherwise being submissive creatures.
Fear of Self-Disclosure
being honest sometimes bring negative reactions, could cause others to distance themselves, or hurt themselves or someone, etc.
Men and women express emotions differently
Emotional catagion
refers to the process by which emotions are transferred from one person to another.
The Nuclear or Ideal Family
Mother / Father / Child
The Extended Family
defines a family that extends beyond the nuclear family, consisting of grandparents, aunts, uncles, and cousins all living nearby or in the same household. An example is a married couple that lives with either the husband or the wife's parents.
The Step Family
Non - Blood Family members (not half brothers/sisters, but children only related by marriage).
The Cohabitative Family
Common Law - Cohabitative Family:
choosing to live together without
bonds of matrimony, but in all other
this type of family resembles the
blended family
The Domestic Partner Family
Gay / Lesbian Family - Couple
Monogamous Partner
The practice or condition of having a single sexual partner during a period of time.
Interpersonal two or more persons who are mutually productive and characterized by mutual regard. They react to each others as complete persons, as unique genuine and irreplaceable individuals
This refers to an idea type of friendship is characterized by loyalty self sacrifice mutual affection and generosity based on equality.
This friendship type is in balanced one giver one receiver. (in balanced giving)
Acquaitance This type is considered transitory, the peopel are friendly towards each other, but not truly friends. Classmates, neighbors, coworkers. No high degree of loyalty or trust. Someone you talk to you when you are close proximity.
is the study of body movements, including posture, gestures and facial expressions.
refers to a nonverbal cue that directly suggests spefic words or phrases, or generally substitutes for words instead of accompany them.
refers to a nonverbal cue that reinforces and accompanies the verbal message. For example nodding your head while saying yes. Or pointing when giving directions.
Affect displays
Nonverbal cues that represent movement of the face and body that indicates emotional meaning. For example, anger, love fear, hurt confusion, or disappointment as shown through the eyes, a smile or frown.
To Disclaim
when you disclaim you are removing responsibility from yourself.
Emphatic communication
to altercast
behave in a role that is not his own.
turn taking
when do you know to jump into a conversation
dialogue vs monologue
talking with someone vs talking at someone
Dialogue is described as lines spoken between two or more characters.

Monologues are lines spoken to the audience by only one character. This can be a narration of events, or the character's personal thoughts.
Coercive Power
refers to the influence one has over another that results from threats, fear that affection will be reovked and one's tone of voice of th perceived influence of these.
Reward Power
refers to power that is possessed thru giving something to another; rewards such as compliments, gifts, money, positions, affections, etc. If the reward is perceived to be great, an individual might let it compensate for the power one will have over him
Legitimate power
refers to influence that comes from being elected, selected, holding a position or from traidtional or cultural norms.
Expert Power
means power that stems from one's knowledge and experience in a specified field. It is influential when one recognizes that another has information that is needed.
Referent Power
means power that is the potential to influence others through charisma, image, or personality.
Information or Persuasion Power
refers to ability of some members to influence a group because of the information they are privy to, different from expert power.
self concept
refers to the accumulation of perceptions (observations) one has about himself or herself. Though some dictionairies might define self-concept as another way of saying "self image", her the aforementioned terms suggest an overall cognizance of the self.
The Term _________ regards the observations one has of phenomena and the interpretation of such obersvations. The way one is perceived will affect his or her communication with others, as will the way he or she believes that he or she is perceived.
The Term______ refers to "an extreme form of competition in which a person attempts to bring a rival to surrender, a situation in which one person's behaviors are directed at preventing something or interfering with or harming another individual.
Conflict Negative
1. It might cause one to disassociate from another individual.
2. It might deplete the physical energy of both persons invovled in the conflict.
3. It could deteriorate the relationship.
4. It might lead to more conflicts.
Conflict Positive
1. It forces an examination of a problem and seeks a solution
2. It provides an opportunity to be expressive.
3. It could increase one's self confidence and self esteem.
4. it alerts one to a possible solution.
Types of Conflict
1 Intergroup
refers opposition between two or more groups, such as departments
Types of Conflict
2. Inter-organizational
Refers to opposition between two or more organizations.
Types of Conflict
3. Interpersonal
refers to a disagreement between two connected persons.
Types of Conflict
4. Value
means conflict that represents a difference in views of life, generally (or an aspect of life) that is brought into focus on a particular issue.
Types of Conflict
5 Dysfunctional
means negative conflict in that one person views himself as good in the conflict and the other person as bad.
Methods of conflict resolution
Win - Lose
Lose - Lose
Win - Win (problem solving)