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21 Cards in this Set
- Front
- Back
Supply Chain
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Flow of materials, information, payments, and services from raw material suppliers, through factories and warehouses, to the end user
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Bullwhip Effect
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Erratic shifts in orders up and down the supply chain due to poor demand forecasts, price fluctuation, order batching, and rationing within supply chain
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Material Requirements Planning (MRP)
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Integrates production, purchasing, and inventory management
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Manufacturing Resource Planning (MRP II)
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Integrates labor requirements and financial planning to MRP
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Enterprise Resource Planning (ERP)
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Integrates all departments and functional information flows across a company onto a single computer system that can serve all of the enterprise's needs
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Customer relationship management (CRM)
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Enterprisewide effort to acquire and retain customers
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Operational CRM
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Typical business functions involving customer services, order management, invoice/billing, and sales/marketing automation and management
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Analytical CRM
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Capture, store, extract, process, interpret, and report customer data to a corporate user, who then analyzes them as needed
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Collaborative CRM
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Communication, coordination, and collaboration between vendors and customers
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B2B exchanges
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Facilitate trading among companies
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Electronic Hubs
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Facilitate communication and coordination among business partners, frequently along the supply chain
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Directories
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Appear as B2B information portals. Include catalogues of products offered by each seller, lists of buyers, and what they want, and other industry or general information
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EDI
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Communication standard that allows the electronic transfer of routine documents, such as purchasing orders, between business partners
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EDI translators
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Converts data into standard format before transmitting; then standard form is converted to original data.
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business transactions messages
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Purchase orders, invoices, credit approvals, shipping notices, confirmations
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data formatting standards
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EDI messages encoded to the ANSI X.12 standard
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Value-added network
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Proprietary network connecting your company to your partners
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extranets
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Networks that link business partners to one another over the internet by providing access to certain areas of each other's corporate intranets
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XML (extensible markup language)
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Simplified version of general data description language known as SGML
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web services
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universal, prefabricated business process software modules, delivered over the internet, that users select and combine thru almost any device, enabling sharing of data and services
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Enterprise Resource Planning (ERP)
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Integrate applications which cut across functional lines and create a single unified architecture.
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