Information Technology As A Discipline Wgu It

Front 1

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.
Technology that enables the processing of data

Back 1

Yes

Front 2

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.
The people who supply and support the use of Information Technology in organizations

Back 2

Yes

Front 3

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.

Analyze profit and loss data and information for businesses

Back 3

No

Front 4

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.

Software, data, and computer networks

Back 4

Yes

Front 5

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.

Information Technology includes:

Back 5

Computer networks and IT personnel

Front 6

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.

Back 6

Yes

Front 7

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.
Maintenance of computers, networks, and operating systems

Back 7

Yes

Front 8

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.
Running background checks on new employees

Back 8

No

Front 9

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.

Writing software programs

Back 9

Yes

Front 10

Administer the computers in an organization; install software; modify/update operating system; create accounts; train users; secure system; troubleshoot system; add hardware.

Back 10

System Administrator

Front 11

Install, configure, and maintain database and database management system; back up database, create accounts; train users.

Back 11

Database Administrator

Front 12

Work with routers and switches; physical and software troubleshooting; ensuring all computers can fully utilize the network.

Back 12

Network Administrator

Front 13

Responsible for administering the organization's computer system.

Back 13

System Administrator

Front 14

Responsible for the installation, configuration, maintenance, securing, and troubleshooting of the organization’s computer network.

Back 14

Network Administrator

Front 15

Responsible for managing the organization’s database management system and various databases. Additional duties include ensuring the security of data, creation of accounts to access the database, and configuring the database to be accessible over the organization’s network.

Back 15

Database Administrator

Front 16

Matt was recently hired by Today’s Technology Solutions as the _____________. During his second week on the job, Loise came to him because her computer was not connecting to the Internet. In addition, her colleague in the next cubicle was not able to get online either or to access the shared file server.

Back 16

network administrator

Front 17

The Volleyball Academy of Central Florida has grown into a very large organization that has over 1,000 members. They are moving more and more of their processes to online - from handling event registrations to purchasing clothing and sports equipment. Shanteal is the ____________ and has been diligent in ensuring the online portal is securing quality data. She also has made sure the organization’s firewalls are up to date and able to withstand new threats.

Back 17

Security administrator

Front 18

Jose’s organization has recently hired 50 new interns to fulfill positions in a variety of departments. He installed online training software for the new hires and configured the software to be used and will be maintaining the software. His boss also asked him to monitor the activities of the new interns by monitoring the log files that the company also uses for data mining. Jose's role in the IT department is most likely as a _________.

Back 18

Website administrator

Front 19

Which of the following tasks are commonly performed by a system administrator?

Back 19

Maintaining the operating system of computers and other devices.

Front 20

Veronica is leading a company-wide workshop on how to use a newly adopted software program. She makes a brief presentation to introduce the program, and then walks participants through the steps they are likely to engage in when they use the system. She fields questions and inquires about additional information the participants may need to be able to use the program effectively.

Back 20

training

Front 21

Bob lives in Arizona and works for a large company with employees located around the world. Bob responds to phone calls and e-mails sent by employees to a dedicated IT support address. He answers questions and is able to log in remotely to view information on an employee’s computer. When he is not able to solve a problem, he routes the issue to another IT professional who can provide the necessary support.

Back 21

help desk

Front 22

Which of the following statements are true about help desk duties? Making presentations on new programs

Back 22

False. This would be the responsibility of the training department.

Front 23

Which of the following statements are true about help desk duties? Answering e-mails about software questions.

Back 23

True

Front 24

Which of the following statements are true about help desk duties? Routes questions to the most appropriate IT professional.

Back 24

True

Front 25

Which of the following statements are true about help desk duties? Helps with orientation of new employees on the policies in the employee handbook.

Back 25

False. This would be the responsibility of someone who offers support through human resources. The help desk might be contacted later to clarify an issue or walk through the steps related to computer access, but individuals at the help desk would not provide an initial orientation to the employee handbook.

Front 26

An IT professional is expected to understand essential concepts and practices related to:

Back 26

theoretical issues.
components that make up a computer system. programming techniques.
All of the above.

Front 27

An IT degree may differ from a computer science degree in the following way(s):

Back 27

IT degrees may require less math than computer science degrees.

Front 28

Indicate whether each of the statements below about technology education and certifications is true or false. All IT programs are closely related to computer science and revolve heavily around programming.

Back 28

False.
While some IT programs at universities are closely related to computer science and revolve heavily around programming, not all programs are.

Front 29

IT professionals often acquire certifications to improve their job prospects and opportunities for advancement.

Back 29

True
Information Technology career certifications are a valuable addition to an IT professional's resume.

Front 30

Once an IT professional obtains several certifications within his/her specific administrative role, it is not recommended that further certifications be pursued.

Back 30

False
It is always important and recommended that IT professionals improve education and certifications.

Front 31

Information management system type programs focus more on application of software as opposed to the programming behind the software.

Back 31

True.

Information management system type programs are not based heavily on programming.

Front 32

Sara identifies the problem, diagnoses its cause, and finds a solution.

Back 32

Troubleshooting

Front 33

Sara asks James questions about what he is experiencing, describes actions he can take to clarify what the issue is, and explains how to fix the problem.

Back 33

Communication

Front 34

Sara has received training for other software programs, but she has never worked with the program James is using. She looks up information about the program to understand similarities and differences that may affect how she approaches this situation.

Back 34

On-going Learning

Front 35

Which of the following are characteristics of an IT professional? Someone who is fearful of breaking computer hardware.

Back 35

No. IT professionals need to be comfortable with all aspects of computers. They cannot be fearful of breaking the computer.

Front 36

Someone who always has the latest devices and likes to figure out unique ways to use them.

Back 36

Yes. Most IT professionals enjoy using technology and exploring its capabilities.

Front 37

Someone who has little patience with those who don’t understand technology.

Back 37

No. IT professionals often interact with users and provide support. Having patience and strong communication skills is important.

Front 38

Which of the following is a role of IT personnel? Select all that apply.

Back 38

Installing, testing, and updating software
Developing faster computer chips.
Processing data into information.

Front 39

For each of the following scenarios, indicate if the function described would be appropriate for individuals who are part of an IT department. Select all that apply.

Back 39

Aiko is testing a new network that is connecting the main office with satellite offices in the area.
Maria is designing a new online form for the company so they can more quickly input sales data.
Emily is working on a benefit analysis to justify the need for a new server.

Front 40

Which of the following employees would be considered IT personnel?

Back 40

Maria, a computer engineer who designs computer chips.

Front 41

Which of the description of duties below would be for a System Administrator?

Back 41

This individual updates an organization’s computer hardware and software, performs troubleshooting, and maintains the operating system of a computer system

Front 42

Which of the following would NOT be the responsibility of the system administrator?

Back 42

Answering e-mails from potential customers.

Front 43

Javier starts the day by checking his e-mails. Sandra in payroll would like him to print a report detailing how much money has been spent on training new employees. She would like a comparison of the training dollars spent over the last five years. Javier spends the morning retrieving the appropriate information from the database and e-mails a report to Sandra. In the afternoon, Javier begins a performance analysis of the new database management system that he installed last week. He also double-checks that the old data has properly transferred to the new system. He then develops a list of procedures for those who work under him so they can also run performance analyses. Finally, he heads upstairs to the Chief Operating Officer’s office to make a brief presentation on the new database system and how it can be used most effectively

Back 43

Database Administrator

Front 44

Which of the following describes the duties of a web administrator?

Back 44

Duties include maintaining and securing the web server. Also responsible for troubleshooting the web server

Front 45

Which of the following describe the duties of a security administrator?

Back 45

Installs firewalls.
Continually monitor the safety and security of the data stored on a computer system.

Front 46

Which of the following tasks would be handled by IT support personnel?

Back 46

Training new employees on system log-in protocol
Answer general questions about hardware and software use at an organization.

Front 47

In which of the following scenarios, would a user contact a help desk for assistance?

Back 47

Sophia is having trouble developing an invitation list using her company’s e-mail program. She is not sure what she is doing wrong.

Horatio is having problems inputting his time using the company's new project management tracking system.

Front 48

Which of the following statements accurately describe IT certifications?

Back 48

Earning an IT certificate indicates an IT professional has a thorough background in a specific IT area.

Front 49

Select the IT education that would be most appropriate for the individual in the following scenario.Since she was a child, Rebecca has enjoyed taking things apart and putting them back together. She has built her own computer from scratch and loves to find ways to improve its capabilities. Which specialized IT focus would be a good fit for Rebecca?

Back 49

Engineering

Front 50

Which of the following is NOT an important characteristic of an IT professional?

Back 50

Strong math background and programming skills