Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/50

Click to flip

50 Cards in this Set

  • Front
  • Back
Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.
Technology that enables the processing of data

Yes

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.
The people who supply and support the use of Information Technology in organizations

Yes

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.


Analyze profit and loss data and information for businesses

No

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.


Software, data, and computer networks

Yes

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.


Information Technology includes:

Computer networks and IT personnel

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.

Yes
Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.
Maintenance of computers, networks, and operating systems

Yes

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.
Running background checks on new employees

No

Indicate whether each of the following would (yes) or would not (no) be the responsibility of IT personnel and align with the definition of information technology.


Writing software programs

Yes

Administer the computers in an organization; install software; modify/update operating system; create accounts; train users; secure system; troubleshoot system; add hardware.

System Administrator

Install, configure, and maintain database and database management system; back up database, create accounts; train users.

Database Administrator

Work with routers and switches; physical and software troubleshooting; ensuring all computers can fully utilize the network.

Network Administrator

Responsible for administering the organization's computer system.
System Administrator
Responsible for the installation, configuration, maintenance, securing, and troubleshooting of the organization’s computer network.

Network Administrator

Responsible for managing the organization’s database management system and various databases. Additional duties include ensuring the security of data, creation of accounts to access the database, and configuring the database to be accessible over the organization’s network.

Database Administrator

Matt was recently hired by Today’s Technology Solutions as the _____________. During his second week on the job, Loise came to him because her computer was not connecting to the Internet. In addition, her colleague in the next cubicle was not able to get online either or to access the shared file server.
network administrator
The Volleyball Academy of Central Florida has grown into a very large organization that has over 1,000 members. They are moving more and more of their processes to online - from handling event registrations to purchasing clothing and sports equipment. Shanteal is the ____________ and has been diligent in ensuring the online portal is securing quality data. She also has made sure the organization’s firewalls are up to date and able to withstand new threats.
Security administrator
Jose’s organization has recently hired 50 new interns to fulfill positions in a variety of departments. He installed online training software for the new hires and configured the software to be used and will be maintaining the software. His boss also asked him to monitor the activities of the new interns by monitoring the log files that the company also uses for data mining. Jose's role in the IT department is most likely as a _________.
Website administrator
Which of the following tasks are commonly performed by a system administrator?
Maintaining the operating system of computers and other devices.
Veronica is leading a company-wide workshop on how to use a newly adopted software program. She makes a brief presentation to introduce the program, and then walks participants through the steps they are likely to engage in when they use the system. She fields questions and inquires about additional information the participants may need to be able to use the program effectively.
training
Bob lives in Arizona and works for a large company with employees located around the world. Bob responds to phone calls and e-mails sent by employees to a dedicated IT support address. He answers questions and is able to log in remotely to view information on an employee’s computer. When he is not able to solve a problem, he routes the issue to another IT professional who can provide the necessary support.
help desk
Which of the following statements are true about help desk duties? Making presentations on new programs
False. This would be the responsibility of the training department.
Which of the following statements are true about help desk duties? Answering e-mails about software questions.

True

Which of the following statements are true about help desk duties? Routes questions to the most appropriate IT professional.

True

Which of the following statements are true about help desk duties? Helps with orientation of new employees on the policies in the employee handbook.
False. This would be the responsibility of someone who offers support through human resources. The help desk might be contacted later to clarify an issue or walk through the steps related to computer access, but individuals at the help desk would not provide an initial orientation to the employee handbook.
An IT professional is expected to understand essential concepts and practices related to:
theoretical issues.
components that make up a computer system. programming techniques.
All of the above.
An IT degree may differ from a computer science degree in the following way(s):
IT degrees may require less math than computer science degrees.
Indicate whether each of the statements below about technology education and certifications is true or false. All IT programs are closely related to computer science and revolve heavily around programming.
False.
While some IT programs at universities are closely related to computer science and revolve heavily around programming, not all programs are.
IT professionals often acquire certifications to improve their job prospects and opportunities for advancement.
True
Information Technology career certifications are a valuable addition to an IT professional's resume.
Once an IT professional obtains several certifications within his/her specific administrative role, it is not recommended that further certifications be pursued.
False
It is always important and recommended that IT professionals improve education and certifications.
Information management system type programs focus more on application of software as opposed to the programming behind the software.

True.


Information management system type programs are not based heavily on programming.

Sara identifies the problem, diagnoses its cause, and finds a solution.

Troubleshooting

Sara asks James questions about what he is experiencing, describes actions he can take to clarify what the issue is, and explains how to fix the problem.

Communication

Sara has received training for other software programs, but she has never worked with the program James is using. She looks up information about the program to understand similarities and differences that may affect how she approaches this situation.

On-going Learning

Which of the following are characteristics of an IT professional? Someone who is fearful of breaking computer hardware.
No. IT professionals need to be comfortable with all aspects of computers. They cannot be fearful of breaking the computer.
Someone who always has the latest devices and likes to figure out unique ways to use them.

Yes. Most IT professionals enjoy using technology and exploring its capabilities.

Someone who has little patience with those who don’t understand technology.
No. IT professionals often interact with users and provide support. Having patience and strong communication skills is important.
Which of the following is a role of IT personnel? Select all that apply.
Installing, testing, and updating software
Developing faster computer chips.
Processing data into information.
For each of the following scenarios, indicate if the function described would be appropriate for individuals who are part of an IT department. Select all that apply.
Aiko is testing a new network that is connecting the main office with satellite offices in the area.
Maria is designing a new online form for the company so they can more quickly input sales data.
Emily is working on a benefit analysis to justify the need for a new server.
Which of the following employees would be considered IT personnel?
Maria, a computer engineer who designs computer chips.
Which of the description of duties below would be for a System Administrator?
This individual updates an organization’s computer hardware and software, performs troubleshooting, and maintains the operating system of a computer system
Which of the following would NOT be the responsibility of the system administrator?
Answering e-mails from potential customers.
Javier starts the day by checking his e-mails. Sandra in payroll would like him to print a report detailing how much money has been spent on training new employees. She would like a comparison of the training dollars spent over the last five years. Javier spends the morning retrieving the appropriate information from the database and e-mails a report to Sandra. In the afternoon, Javier begins a performance analysis of the new database management system that he installed last week. He also double-checks that the old data has properly transferred to the new system. He then develops a list of procedures for those who work under him so they can also run performance analyses. Finally, he heads upstairs to the Chief Operating Officer’s office to make a brief presentation on the new database system and how it can be used most effectively
Database Administrator
Which of the following describes the duties of a web administrator?
Duties include maintaining and securing the web server. Also responsible for troubleshooting the web server
Which of the following describe the duties of a security administrator?
Installs firewalls.
Continually monitor the safety and security of the data stored on a computer system.
Which of the following tasks would be handled by IT support personnel?
Training new employees on system log-in protocol
Answer general questions about hardware and software use at an organization.
In which of the following scenarios, would a user contact a help desk for assistance?
Sophia is having trouble developing an invitation list using her company’s e-mail program. She is not sure what she is doing wrong.

Horatio is having problems inputting his time using the company's new project management tracking system.
Which of the following statements accurately describe IT certifications?
Earning an IT certificate indicates an IT professional has a thorough background in a specific IT area.
Select the IT education that would be most appropriate for the individual in the following scenario.Since she was a child, Rebecca has enjoyed taking things apart and putting them back together. She has built her own computer from scratch and loves to find ways to improve its capabilities. Which specialized IT focus would be a good fit for Rebecca?
Engineering
Which of the following is NOT an important characteristic of an IT professional?
Strong math background and programming skills