Information Systems Version 3 Baltzan Chapter 8

Front 1

Integrations

Back 1

Allow seperate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems

Front 2

Forward Integration

Back 2

Takes information entered into a given system and sends it automatically to all downtown systems and processes

Front 3

Backward integration

Back 3

Takes information entered into a given system and sends it automatically to all upstream systems and processes Data integrity can be compromised when a process that is setup for autonomy is forced to become autonomous with data.

Front 4

Enterprise Systems

Back 4

Provide Enterprisewide support and data acess for a firm's operations and business process.

Front 5

Enterprise application integration ( EAI )

Back 5

Connects the plans, methods, and tools aimed at integrating seperate enterprise systems

Front 6

Legacy System

Back 6

A current or existing system that will become the base for upgrading or intergrating with a new system.

Front 7

Middleware

Back 7

Several different types of software that sit between and provide connectivity for two or more software applications. Translates information between disparate systems.

Front 8

Enterprise Application Integration Middleware

Back 8

Takes a new approach to middleware by packaging commonly used applications together.

Front 9

Supply Chain

Back 9

Consists of all parties involved, directly or indirectly in obtaining raw materials or a product. Plan, Source, Make, deliver, Return.

Front 10

SCM - Supply Chain Management

Back 10

Management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability.

Front 11

Supply chain visibility

Back 11

is the ability to view all areas up and down the supply chain in real time.

Front 12

Supply Chain Planning Systems

Back 12

Advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory

Front 13

Supply Chain Systems

Back 13

Ensure supply chain cohesion by automating the different activities of the supply chain.

Front 14

Electronic Data Intercharge

Back 14

A standard format for the exchange of information between supply chain.

Front 15

Bullwhip Effect

Back 15

Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Front 16

Demand Planning System

Back 16

Generate demand forecasts using statistical tools and forecasting techniques, so companies can respond faster and more effectively to consumer

Front 17

Customer Relationship management (CRM)

Back 17

A means of managing all aspects of a customers relationship with an organization to increase customer loyalty and retention and an organizations profitability.

Front 18

Operational CRM

Back 18

Supports traditional transactional processing for day - to day front office operations or systems that deal directly with the customers.

Front 19

Analytical CRM

Back 19

Supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Front 20

List Generators

Back 20

Compile customer information from a variety of services and segment it for different marketing campaigns.

Front 21

Campaign Management Systems

Back 21

Guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis.

Front 22

Cross-selling

Back 22

Selling of additional products or services to an existing customer.

Front 23

Up-Selling

Back 23

Increasing the value of the sale

Front 24

Salesforce Automation

Back 24

Automatically tracks all the steps in the sales process. SFA products focus on customer satisfaction.

Front 25

Sales Management CRM Systems

Back 25

Automate each phase of the sales process, helping individual sales reps coordinate and organize all their accounts.

Front 26

Opportunity Management CRM Systems

Back 26

Target Sales Opportunities by finding new customer or companies for future sales.

Front 27

Call Center

Back 27

Customer Service Reps answer inquires and solve problems.

Front 28

Web Based Self Service Systems

Back 28

Allow customers to use the web to solve problems

Front 29

Call Scripting Systems

Back 29

Gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer

Front 30

Website Personalization

Back 30

Occurs when a website has stored enough data about a person likes and dislikes to fashion offers more likely to appeal to that person.