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65 Cards in this Set

  • Front
  • Back

Can help managers decide whether to invest in additional information systems and technology

Valuable Information

The component that helps organization achieve their goals,such as increasing profits or improving customer service

Feedback Mechanism

Gathering and capturing raw data

Input

Converting or transforming data into useful outputs

Processing

Production of useful information,usually in the form of documents and reports

Output

Output that is used to make changed to input or processing activities

Feedback

Computer equipment used to perform input,processing, and output activities

Hardware

Computer programs that govern the operation of the computer

Software

Organized collection of facts and information

Database

Electronic transmission of signals for communication

Telecommunication

Connect computers and equipment in a building,around the country and around the world

Networks

Transaction conducted anywhere,anytime

Mobile Commerce (m-commerce)

Uses information systems and the internet to perform all business related tasks and functions

Electronic Business (e-business)

Any business related exchange

Transaction

Organized collection of people,procedures,software,database ,and devices used to record completed business transactions

Transaction processing systems (TPS)

Programs that manage the vital business operations for an entire multisite, global organization

Enterprise resource planning

-Organized collection of people,procedures,software,databases, devices


-provides routine information to managers/decision makers

Management information systems

Organized collection of people procedures,software,databases, devices hat support problem-specific decision making

Decision support systems

Organized collection of people procedures,software,databases, devices

Knowledge management systems(KMSs)

Field in which the computer system takes on the characteristics of human intelligence

Artificial intelligence (AI)

Give the computer the ability to make suggestions and act like an expert in a particulae field

Expert Systems

The simulation of a real or imagined environment that can be experienced visually in three dimensions

Virtual Reality

Allows the company to focus on what it does best and delegate other functions

Outsourcing

Goal is to obtain understanding of the problem to bw solved or opportunity to be addressed

Systems investigation

Defines problems and opportunities of the existing system

Systems Analysis

Determine how the new system will work to meet the busineds needs defined during systems analysis

Systemd design

Creating or acquiring the system components defined in the design step, assembling them, and putting the new system into operation

Systems Implementation

Checking and modifying the system so that it continues to meet changing business needs

Systems maintenance and review

Collection of people and other resources established to accomplish a set of goals

Organization

Series of activities that include inbound logistics, warehouse and storage and production

Value Chain

Helps determine what supplies are required for the value chain and what quantities are needed to meet customer demand

Supply Chain Management

Helps companies manage all aspects of customer encounters, including marketing and advertising

Customer Relationship Management

-major understanding and assumptions


-the understanding are often not stated or documented as goals or formal policies

Organizational culture

-how organization plan for , implement and handle change


-can be sustaining or disruptive

Organizational change

Specifies factors that can lead to higher acceptance and usage of technology

Technology acceptance model (TAM)

Measure of widespread use of technology

Technology diffusion

Extent to which technology permeates a department

Technology infusion

has become one of the major strategic uses of information technology.

Knowledge Management

are systems that are used to manage organizational learning and business know

Knowledge Management Systems (KMS)

Able to adapt to a diverse, fast-changing business environment. Virtual companies must further reduce concept-to-cash time through sharing.•

• Adaptability:

Created, operated, and dissolved to exploit business opportunities when they appear. They must gain access to new markets and share market or customer loyalty, while increasing facilities and market coverage.•

Opportunism:

Possess all-star, world-class excellence in the core competencies that are needed. These competencies must be seamlessly linked through the use of Internet technologies.•

Excellence:

: Provide world-class information technology and other required technologies in all customer solutions. They must migrate from selling products to selling solutions.•

Technology

Easily and transparently synthesize the competencies and resources of business partners into integrated customer solutions.•

Borderless:

Members are trustworthy and display mutual trust in their business relationships. They must be willing to share infrastructures and risk

Trust-Based:

(also called a virtual corporation or virtual organization) is an organization that uses information technology to link people, assets, and ideas

Virtual Company

is a structured planning method used to evaluate the strengths, weaknesses, opportunities and threats involved in a project or in a business venture

A SWOT analysis (alternatively SWOT matrix)

characteristics of the business or project that give it an advantage over others.•

Strengths:

characteristics that place the business or project at a disadvantage relative to others.


Weaknesses:

elements that the project could exploit to its advantage.

Opportunities

elements in the environment that could cause trouble for the business or project

Threats:

is created or maintained with the company succeeds in performing some activity of value to customers significantly better than does its competition.

Competitive Advantage

Becoming a low-cost producer in the industry allows the company to lower prices to customers. Competitors with higher costs cannot afford to compete with the low-cost leader on price.


Cost Strategies

Some companies create competitive advantage by distinguishing their products on one or more features important to their customers. Unique features or benefits may justify price differences and/or stimulate demand.


Differentiation Strategies.

Unique products or services or changes in business processes can cause fundamental changes in the way an industry does business.

Innovation Strategies

. Significantly expanding production capacity, entering new global markets, diversifying into new areas, or integrating related products or services can all be a springboard to strong company growth.

Growth Strategies

. Establishing new business linkages and alliances with customers, suppliers, former competitors, consultants, and others can create competitive advantage

Alliance Strategies

People who create ,use,and dessimenate knowledge

Knowledge workers

Focuses on the efficiency of IS functions

Operations

Focuses on development projects and ongoing maintenance and review

Systems development

Provides user assistance,data ,administration ,user training and web administration

Support

Miniature IS department attached and directly reporting to a functional area in a large organization

Information service units

Employs IS department's equipment and personnel to help the organization attain its goals

Chief Information Officer (CIO)

Set up and manage the network hardware,software,and security processess

LAN administrators

Opportunities are found in both traditional companiea and those that specialize in the internet

Internet careers