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19 Cards in this Set
- Front
- Back
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Attitude
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refers to our opinions, beliefs, and feelings about
aspects of our environment |
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two particular job attitudes
have the greatest potential to influence how we behave. |
job satisfaction and organizational commitment
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Job satisfaction
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refers to the feelings people have toward
their job. |
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Organizational commitment
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is the emotional attachment people have toward the company they work for.
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What Makes a Positive Work Attitude
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Personality
Person-Environment Fit Job Characteristics Psychological Contract Organizational Justice Work Relationships Stress Work-Life Balance |
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Personality
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people who have a positive effective disposition (those who have a tendency to experience positive moods more often than negative moods) tend to be more satisfied with their jobs and more committed to their companies, while those who have a negative disposition tend to be less satisfied and less committed.
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Person–Environment Fit
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Person–Environment Fit The fit between what we bring to our work environment and the environmental demands influences our work attitudes
Therefore, person–job fit and person–organization fit are positively related to job satisfaction and commitment. |
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Job Characteristics
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Using a variety of skills, having autonomy at work,
receiving feedback on the job, and performing a significant task are some job characteristics that are related to satisfaction and commitment |
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Psychological Contract
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psychological contract is an unwritten understanding about what the employee will bring to the work environment and what the company will provide in exchange
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psychological contract breach
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When people do not get what they expect
leads to low job satisfaction and commitment |
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Organizational Justice
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A strong influence over our satisfaction level is how fairly we are treated.
People pay attention to the fairness ofcompany policies and procedures, treatment fromsupervisors, and pay and other rewards they receive from the company |
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Relationships at Work
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Two strong predictors of our happiness at work and
commitment to the company are our relationships with coworkers and managers |
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Stress
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experiencing role ambiguity (vagueness in relation to what our responsibilities are), role conflict (facing contradictory demands at work), and organizational politics, and worrying about the security of our job are all stressors that make people dissatisfied.
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Work–Life Balance
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policies that help employees achieve a balance between their work and personal lives, such as allowing telecommuting, are related to higher job satisfaction
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Factors That have a strong influence on job Performance in Order
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General mental abilities
How we are treated at work Stress (-) Positive work attitudes Personality |
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Factors That have a strong influence on Citizenship in Order
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Treatment at work
Personality Positive work attitudes Age of the employee |
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Factors That have a strong influence on Absenteeism in Order
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Health problems
Work/life balance issues Positive work attitudes (-) Age of the employee (-) |
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Factors That have a strong influence on Turnover in Order
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Poor performance
Positive work attitudes (-) Stress Personality Age and tenure of the employee (-) |
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two systematic ways in which companies can
track work attitudes |
surveys and exit
interviews |
