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174 Cards in this Set

  • Front
  • Back
C/o Provides the following functions
Provides leadership
role model
Gives advice
represents members to admin
negotiates conflicts
applies counseling or coaching
Which level of government does the public have the most contact with
Local government
External customers
Members of the public
In seeking solutions, the new c/o must be aware of the........
challenges and how to meet them
Internal expectations
with in the personality of the new c/o
external expectations
held by subordinates and superiors
As an officer, what is the tool that is used to ensure that the unit operates safely, effectively and efficiently?
Leadership
5 challenges a new c/o will encounter that will require learning and applying
Leadership
Ethics
Supervision
responsibility
Authority
Station life is ______ orientated while emergency is _______ orientated
relationship, task
2 essential items required for a relationship change in a new c/o
Mutual respect
ability to give and take orders
_______ approach in any type of organization can be disastrous to the officer, unit and organization
Authoritarian
When making the transition, the variety of personal challenges can be overcome using the following: (7)
Commit to the duties of supervisor

Show loyalty to the organization

Support all types of edu and training

Guard conversations

Accept criticism graciously and accept praise modestly

Lead by example

Praise in public, discipline in private
A new c/o should rarely use rank as a reason for compliance. Instead, .......
use established relationships based on mutual respect for the abilities of members of the unit and the officer
C/O has responsibilities to the following groups: (6)
Subordinates
Organization
Public
Profession
Family
Themselves
Standard for fire officer professional qualification
NFPA 1021
Defined in NFPA 1021, Duties for all fire officer levels can be divided into 6 categories
HR management
Community and govt relations
Administration
Inspection and investigation
Emergency service delivery
Health and safety
Level I fire officer must be able to perform the following duties involving HR management
Effective supervision
assign task
evaluate performance
company level training
administer policies and procedures
recommend actions when situations exceed their ability or authority
Act as project manager
provide professional development opportunities for members
In addition to level I duties, level II should be able to:
Evaluate personnel performance and ensure that employees perform to the best of their abilities
Prepare projects and divisional budgets
What level fire officer must be able to respond to community complaints and inquires?
Level I
Success of any fire and emergency service organization is directly proportional to.....
its community involvement
What level officer: Develop budgets
Level II
What level officer: Evaluate resource needs of assigned units
Level II
What level Officer: Purchase equipment and materials
Level II
What level officer: Maintain records on purchases
Level II
What level officer: Provide info to media
Level II
What level officer: Conduct preliminary investigation
Level II
What Level officer: Secure incident scene
level I
what level officer: Preserve evidence
Level I
What level officer: initial fire cause and investigation
level I
What level officer: designate scene as crime scene
level I
What level officer: Determine point of origin and cause of fire
level II
What is important in helping the level I officer evaluate the emergency situation
pre-incident planning
What level officer: inspection of all potential hazards in their area
level I
What level officer: develop pre-plans for multiunit operations
level II
What level officer: assign resources to effectively control incidents
Level II
What level officer: Conduct post incident analysis
level II
What level officer: implement safety related policies
level I
What level officer: report all injuries fatalities
level I
What level officer: act as a role model
level I
**Undergound untility closet - extingushment tactic
CO2 extigusher, replace cover
Which code is used for new wiring and electrical equipment in a room with flammable liquid storage
UEC
Minimum exit door width in new construction
32"
What class roof covering is efective against moderate fire exposeure
Class B
A horizontal exit in a seperation wall or partition with less than 50 occupants is rated for ___
2 hours
What type of fixed fire protection system is used on computer room fires and archived records
hologenated agents
The most effective use of water on free burning fires
direct attack with fog stream
minimum stairwell width with less than 50 people
36"
The definintion of a block is a division of an occupation consisting of a
group of related tasks with some factor in common
A job is divided into what two categories
operations and key points
A pleasant classroom enviroment is a fulfillment of what type of need
Phsiology
What is the third step in the four step method of teaching
Application
OSHA is covered by which NFPA standard
1500
Which NFPA standard deals with portable extingushers
NFPA 10
1989 criterion-referenced test use ___ items per learning level
10
In a performance evaluation, what is the most inportant factor that should be addressed
safety issues
Promotion test should be ___ and ____
valid and reliable
What is the maximun storage container size in gallons for flammable liquids
60
the yellow section of an NFPA 706 label indicates
reactivity
In a flame test of a sample material, wht is the allowable time for the material to continue to burn once the flame is removed
2 seconds
What test is used to assess wheather a roof will be effected by a burnng brand
burning brand test
minimum fire damper rating is
1.5 hours
Interior is called a _____ on the fire ground
division
apply stream to the ____ portion of a tank to prevent a BLEVE
upper portion
LPG is ___-___ and ___ than air
non-toxic, heavier
Ammonium nitrate is ___
oxidizer
Extinguish venting relief valve only if......
you can shut off the flow
What class is a combustile liquid with an ignition temperature at or greater than 100 degrees but less than 140 degrees
class II
minimum temp for ordinary sprinkler head
135 degrees
The maximum height for the top of a 23 pound fire extinguisher shall not exceed ___
5 ft
Black smoke becomming dense gray yellow
sign of backdraft conditions
standar for professional qualifications for fire inspector
NFPA 1031
Four major model fire code organizations
Nation fire codes (NFPA)

Building officials & code administrators international (BOCA)

Uniform fire code

State fire prevention code
Fire safety regulations fall into three categories
Those that govern construction

Those that regulate activities that are conducted within a building

Codes for maintenece of buildings
Which leardership model most closely reflects the fire service
Theroy Z
(Close relations, Long term employees, focused on people, participative decision making)
Dr. Edward Deming leadership theory that is employee focused, results to the happiness of workers and conerstone of successful business
Total quality managment and leadership
Includes Leadership-continuum, path-goal and results based
Situational leadership
Leadership style deveopled by WH Schmidt, used to determine what leadership style to apply to a situation (Range from Autocratic to democratic)
Leadership-Continuum Theory
Which leadership theory does not utilize laissez-faire
Leadership-Continuum Theory
Leadership therory developed by Robert House in 1971
Path-goal
Four leadership styles in the Path-Goal theory
Directive
Supportive
Participative
Achievment orientated
Leadership style based on principals and values
Principle-centered leadership
Leadership levels 1-5 in order
Highly capable individual
Contributing team member
Competent Manager
Effective leader
Executive
Autocratic, democartic and lassez-faire are what leadership model
basic leadership model
Four readiness levels in the situational leadership model
Telling
selling
participating
delegating
Leadership model that uses the 80/20 method
Alpha leadership model
(80% of the effort on 20% of the most important task)
5 basic leadership traits
See oppurtunities others do not
ID challenges early
communicates effectivly
plans for success
builds trust with others
Which behavioral leadership style compares the degree of job structure to the degree of employee consideration
Two-dimensional leadership style
What characteristic distinguishes a level 5 leader from a level 1 leader
diligence to ensure organizational success
In the situational leadership model, the leaders style is matched to the ___ of the members of the unit
Maturity (refers to skill level)
The purpose of the social-change model is:
make changes for the betterment of others
Alpha leadership model is relationship between the following 4 elements
Leaders
followers
system
goal
Three methods used to involve employees in establishing goals
Requirment
Delegation
Democratic
How can a supervisor increase employees self image and productivity
Empowerment
Group of people with the common purpose of completing specific objectives
Workgroup
A responsibility of the CO that ensures efficient and stable unit
Promote and maintain health and safety policies in the workplace
Preparing job interest by preparing individuals for advancement as a positive role model
Advising
The ability to have empathy or sympathy for another person
Pathos
General conclusion based on a foundation of specific examples
Inductive reasoning
Reaching a specific conclusion based on general statement or principle
Deductive reasoning
Process that is based on the relationship between two or more events in such a way that it is obvious one caused the other to occur
Casual reasoning
Based on a comparison between two similar cases. It infers that what is true in the first case will also be true in the second case
Analogical reasoning
Decision making steps
Classify
Define
Alternative options
Best response
Convert into action
test against desired action
Ethics are ____ traits
Learned
In order to apply the decision making process, the CO must gauge the _____ of the unit
Morale
Decisions are usually ___ or ____
Generic or exceptional
The ___ decision making process is applied to decisions that have the potential for high risk
Rational
EEOC Protected classes
Women
Minorities
Age 40-70
Disabilities
Procedures and criteria recognized as acceptible practice by peer professional, credentialing, or accrediting organizations
Industry standard
Interpersonal communication consist of 6 basic elements
Sender
Message
Medium
Reciever
Interference
Feedback
Five purposes for interpersonal communication
Learning
relating
influencing
playing
helping
Decoding the message and assigning a meaning to it
Understanding
4 barriers to listening
Info overload
Personal concerns
Outside distractions
Predjuice
Monroes Motivated Sequence pattern fpr speaches
Attention
need
satisfaction
visualization
Report presentaion steps
Purpose
how info was gathered
solutions
specific benefits
anticipate objections
provide written copy
Speech preperation steps (9)
select topic
determine purpose
generate main ideas
develope central idea
gather evidence
organize speech
rehearse
deliver
evaluate
Three reasons a email policy is important
Professionalism
efficiency
liability protection
Limit sentence's to __ words
20
4 required skills for form reports (Incident reports)
Legibility
accuracy
completeness
objectivity
Consist of revenue sources and proposed expenditures for the budget cycle
Line item budget
Requires all expenditures to be justified at the begining of the cycle
Zero-Based
Involves a variety of independent units assigned to a limited duration project
Matrix budgeting
Uses seperate categories of programs or activities
program budgeting
uses catergories of funtion or activity based on projected performance
Performance budget
Links planning and budgeting through program development
Planning programming budget system
deciions are made by one person at the top
Centralized authority
Decisons can be made at lower levels
Decentralized authority
To reduce the likelyhood of being sie stepped
Be availible
listen to problem
Take action
Take to next level
deciions are made by one person at the top
Centralized authority
Process CO uses when designing remedial raining
Determine type of service / skill needed

Compare new level to exsisting level

design training that will raise the abilities
Reguardless the size of training, what must be established
NIMS-ICS
4 parts of evolution control
Supervising
Monitoring
Teaching
Managing
How do you show students material will beefit them personally and professionally
Modivate them to learn the material
Five steps to the planning process
ID
Select
Design
Impliment
Evaluate
What serves as evidence of the decisions made and a guide for future planning
Documentation
Who is responsible for eliminating hostile work enviroments
All members of the department
5 Conlict managment styles
Avoiding
Accommodating
Forcing
Negotiating
Collaborating (Best choice)
est conflict management style
Collaborating Cconlict
3 rules of Weingarten
1. Employee must make clear request for union rep

2. Employer can either: Grant request, deny and end interview or give employee choice of continuing without rep or ending interview

3. If sp denies request and contimues interview, employee doesnt have to answer question but can not leave
Three levels of progressive discipline
Progressive
Corrective
Punitive
What level of progressive discipline is the CO most likely to use
Prevenative
What are employees entitled to when being disciplined
Written notice
Reasons for
Copy of charges
Right to respond
Energy possessed by an object that may be released
Potential energy
The capacity to perform work
Energy
Measure of heat energy in international system of units
Joule
Measure of heat energy in international system of units __ and customary __
Joule
BTU
Temp which a surface of a substance must be heated for ignition and self sustained cumbustion
Autoignition
3 thing IC must define
Incident objectives
Strategy
Tactics
6 Things on transfer of command
Conditions
IAP
Progress
Resourse status
Deployment
Additional resource needs
Passing of command should rarley be used
Command cannot be transfered to someone not on scene
Progress report aconym
LCAN
Location, conditions, actions, neeeds
When must a IAP be developed?
Always. Written IAP for larger incidents
Defines "what" has to be done to achieve incident objectives
Strategies
Measurable in both time and performance and are addressed through completion of tasks
Tactics
Member of the general staff
Section chief
Resposible for the command of a branch
Director
Resposible for the command of a division or group
Supervisor
Major reason for establishing divisions and groups
Safety of responders
When should the IC begin to establish divisions/groups
Exceeding span of control
Complex operations
IC has little control over operations
Special hazards
Maximun number of branches in ICS
5
What can risk significant complications to incident managment
Seperation of IC and Op's
Planning section (5)
Resource
Situation
Documentation
Demob
Tech Spec
Log's Service branch (3)
Comm
Med
Food
Log's Support branch (3)
Supply
Ground support
Facilities
Max number of divisions/groups
25
IC must establish 5 critical elements to ensure safety
Saftey officer
Accountability
Emergency radio procedure
dedicated RIC
Establish Rehab
What triggers a roll call? (5)
Ofensive to defensive
Hazardous event
Lost responder
Incident under control
Every 30 min
What is ethics in action?
Customer service
What is the best tool during budget cuts and layoffs?
Positive public image
Two files that have a leagally mandated retention time
Haz-mat
Exposure report
4 Functions of pre-incident surveys
Develope positive relations
Conduct survey
manage data
Develope plans
What percent of roofs are bilt using a truss system
60%
Extinguisher Class shapes and colors
A- Green triangle
B- Red Square
C- Blue Circle
D- Yellow Star
In today fuel loads, most materials are composed of (3)
Hydrocarbon
Synthetics
Polurethanes
Five "C's" of radio comm
Concisness
Clarity
Confidence
Control
Capability