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28 Cards in this Set
- Front
- Back
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What are the characteristics of users? |
- Experience - Physical characteristics - Environment of use - Task to be undertaken - Age |
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Experience |
How experienced the person using the system is. |
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Physical characteristics |
If the user has a disability or impairment they have to be taken into account. |
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Environment of use |
- At home - On the move - At work |
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Task to be undertaken |
What the system will be used for. |
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Age |
A person's age is important because a website designed for primary school children will look different to one for adults.` |
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What are the ways an ICT system can be improved? |
- Glossary - Translations - Size of text - Colour of text and background - Help |
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What are the three types of human/computer interfaces? |
- GUI (graphical user interface) - Command-driven - Natural language |
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GUI |
Windows Icons Menus Pointers |
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Command-driven |
User has to remember and issue commands to the system. Commands are entered using a keyboard or from a list. |
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Natural language |
Issue instructions the same way we issue instructions to another human. |
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What are the ways help and support can be provided? |
- Online help (for novice users) - Appropriate training - Existing user base - Help desk |
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Online help (for novice users) |
People don't have to read through manuals. Help screens explain things simply and can anticipate user's goals with the software. |
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Appropriate training |
- Online tutorials which guide them through essential features of the system - Interactive multimedia training resources provided on CD-ROM or DVD. - Classroom face-to-face teaching/training. - Paper-based instructional guides. - Individual tuition to a one-to-one basis. |
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Existing user base |
Ask someone who also uses the same system. |
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Help-desks |
Usually manned by someone from the IT department/outside the organisation. Their purpose is to give expert advice to users regarding any software and hardware problems they might have. |
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What are the differences between technical and personal skills? |
Technical skills are those that are necessary in order to complete a specific job. Personal skills are those that are transferable to any job or task. |
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What are some examples of jobs available to ICT professionals? |
- Business/systems analyst - Software developer/programmer - Web designer - IT trainer - Technician/network administrator - Help-desk operator |
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Business/systems analyst
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Typical role: Interview business users to determine their requirements for the system. Technical skills: Knowledge of formal techniques Personal skills: Communication and written skills |
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Software developer/programmer |
Typical role: Producing program documentation
Technical skills: Programming and testing skills Personal skills: Problem solving skills |
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Web designer |
Typical role: Creating websites that are functional and look good Technical skills: Proficiency in web design packages Personal skills: Creative skills |
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IT trainer |
Typical role: Designing courses to help users Technical skills: Skills in the software being used Personal skills: Teaching skills and technical knowledge |
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Technician/network administrator |
Typical role: Installing hardware and software Technical skills: Hardware and software skills Personal skills: Problem solving skills |
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Help-desk operator |
Typical role: Helping users with their ICT problems
Technical skills: Networking and hardware skills Personal skills: Listening and communication skills |
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What are some advantages of working in an ICT team? |
- The project manager can assign tasks to the team member with the most appropriate experience and skills to carry them out. - Team members are able to bounce idea off of one another. - The project can be completed in a reasonable time frame. |
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What are some disadvantages of working in an ICT team? |
- Project teams are harder to manage. - Team members may fall out, causing friction. - Some people are better working on their own and dislike being dependent on others. - Lots of meetings are needed to coordinate all the activities. |
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What are some skills needed to lead an ICT team? |
- Leadership skills - Technical skills - Management skills - Project management software skills - Previous team leader experience - Skills in budget control - Being able to work under pressure |
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What are some skills needed to be a member of an ICT team? |
- Problem solving skills - Strong communication skills - Ability to work in teams - Be able to adhere to deadlines |
