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10 Cards in this Set

  • Front
  • Back

Quality requires the efforts and participation of everyone in the healthcare facility.

True

A failure mode and effects analysis tries to predict failures before they occur.

True

The international standards organization (ISO) uses routine and unannounced inspections to monitor standards in healthcare facilities.

False

Quality processes are limited to administration and the risk management department.

False

Quality management is patient focused.

True

Providing quality products and services is relatively easy for central service technicians.

False

Customer surveys are ineffective tools in establishing central service quality processes .

False

If everyone develops a quality-driven focus, written policies and procedures are not necessary in the central service department.

False

A root cause analysis is a proactive approach to quality.

False

Input, throughput, output, and outcome are 4 main focused of the total quality improvement (TQI).

True