I/o Exam 3

Front 1

Motivation

Back 1

An external force that drives a worker to perform well is:

Front 2

Ability and motivation

Back 2

___ determines whether a person can do the job properly and___ determines whether that person will do it properly.

Front 3

Situational & chronic

Back 3

____ self-esteem focuses on an individuals feelings in a particular situation, whereas___ self-esteem focuses on how a person feels about himself based in the expectations of others.

Front 4

Perform better at work

Back 4

According to research, employees with high self-esteem are likely to:

Front 5

Doesn't increase subordinate self-esteem

Back 5

According to research by Eden (1998), training supervisors who use the Pygmalion Leadership Style:

Front 6

Extrinsic

Back 6

Bob hates his work but will work hard in the supervision is around to punish employees who are not working. Bob is probably____ motivation.

Front 7

Social

Back 7

_____ needs are the 3rd level of Maslows hierarchy of needs.

Front 8

Has shown people skip levels

Back 8

In general, research on Maslow's theory :

Front 9

General

Back 9

Making goals____ would not increase their effectiveness.

Front 10

No effect on performance

Back 10

3 meta-analysis indicate that allowing an employee to participate in goal setting will result in:

Front 11

Goal setting theory

Back 11

Brian assigns tasks that are challenging, yet achievable and specifically tells employees what he expects from them. It sounds like Brian believes in:

Front 12

The Premack Principle

Back 12

An individual does not like to do laundry but prefers to do laundry over studying for exams. Because doing laundry is liked more than studying,____ predicts that the opportunity to do laundry will motivate a person to study.

Front 13

Security and incentive

Back 13

Benefits provide___ and variable pay provides____.

Front 14

Valence

Back 14

An employer will give $3 each month to every employee with perfect attendance. According to the___ component of expectancy theory, this plan will not motivate employees.

Front 15

Instrumentality

Back 15

The president of Peso Bank tries to motivate employees by giving them $1000 every time he notices them providing excellent customer service. The problem is that the president is never in branch offices. According to the___ component of expectancy theory, this plan will not motivate employees.

Front 16

Expectancy

Back 16

The sales manager at Clinton Inhalants has promised $5000 bonus to any sales rep who increases sales by 500%. According to the___ component of expectancy theory, this plan will not motivate employees.

Front 17

Instrumentality

Back 17

A waiter is asked to increase his check average by suggestively selling appetizers, salads, and desserts. It has been explained to the waiter that the larger the check average, the more he will make in tips. However, the waiter does not believe that suggestive selling will actually result in increased tips.

Front 18

Reduce her effort

Back 18

If an employee feels she is underpaid for the effort she exerts she will probably

Front 19

Equity theory

Back 19

All of Armands employees make the same amount of money but he thinks they lie to each other about how much they make. To stop this, he posts all salary info on the bulletin board. Armand seems to believe in___.

Front 20

More motivated

Back 20

Employees who work with highly motivated employees are likely to be___ than employees who work with unmotivated coworkers.

Front 21

Job satisfaction and organizational commitment

Back 21

___ is the attitude one has toward her job and___ is the extent to which an employee identifies with and is involved in an organization.

Front 22

High complexity jobs

Back 22

Job satisfaction is most related to performance in:

Front 23

Organizational commitment

Back 23

Job satisfaction is most related to:

Front 24

Across both time and jobs

Back 24

According to research, an employees job satisfaction level is consistent :

Front 25

30%

Back 25

Research indicates that about___ of job satisfaction is genetically determined.

Front 26

Self-monitoring

Back 26

Which of the following is not a component of a core self-evaluation?

Front 27

Needs/supplies

Back 27

The extent to which the rewards, salary, and benefits received by employees are perceived to be consistent with their efforts and performance is called_____ fit.

Front 28

Uniform plan

Back 28

Rauls desk is located in a cubicle next to 30 other cubicles. Rauls company uses a___ to design it's office.

Front 29

Single strand

Back 29

When one employee passes information to another, who passes the information to another, they are using what type of grapevine pattern?

Front 30

Perceived

Back 30

According to meta-analysis by Colquitt and his colleagues,___ justice is most related to job performance.

Front 31

Subconsciously and perceived

Back 31

An employee determines if she is being treated equitably by____ weighing the___ input and outputs associated with herself and other employees.

Front 32

Job enlargement and job rotation

Back 32

With___, employees are given more tasks to do at one time, whereas___ means that an employee performs the same number of tasks at one particular time and the moves on.

Front 33

Intimacy and social

Back 33

Husbands and wives usually use the___ spatial distance zone whereas people transacting business will use the___ zone.

Front 34

Paralanguage

Back 34

The tone, tempo and volume in which one speaks is a nonverbal cue known as:

Front 35

Artifacts

Back 35

Ms. Brown has all of her awards and certificates she has earned on her wall. She is using_____ communicate her personality.

Front 36

Open desk arrangements

Back 36

Visitors to offices that use___ perceive the offices to be more comfortable and their occupants more friendly and trustworthy.

Front 37

75%

Back 37

To help employees cope with stress and personal problems, __ employers provide epas.

Front 38

Dale-Chall index

Back 38

The readability index that uses the number of uncommon words is:

Front 39

Both

Back 39

Which of the following is NOT important for readability?

Front 40

MUM effect and serial

Back 40

A top executive never receive negative information from her staff. This is known as____ and is a disadvantage of___ communication.

Front 41

Bulletin board

Back 41

Which of the following is NOT a method to facilitate upward communication?

Front 42

Complaint box

Back 42

Which of these is NOT a method of downward communication?

Front 43

Intranet

Back 43

Internal, organization-wide electronic communication networks are called:

Front 44

One word subject line

Back 44

Which of the following is NOT good email etiquette?

Front 45

Interpersonal

Back 45

____ communication is the exchange of a message across a communication channel from one person to another.

Front 46

Omission

Back 46

A manager is experiencing communication overload to the point that she is throwing away memos without reading them. This approach to handling the overload is:

Front 47

Omission and Error

Back 47

____ is a conscious decision not to process certain info whereas___ is an attempt to deal with every message received.

Front 48

Queing

Back 48

An employee prioritizes an emergency phone call at the top of her to do list.

Front 49

Assimilation

Back 49

Which of the following is NOT a method for handling communication overload.