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81 Cards in this Set
- Front
- Back
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What is human resource management? |
The policies, practices, and systems that influence employee's behavior, attitudes, and performance. |
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What is HR planning? |
Determining how many employees with a certain knowledge are needed. |
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What is human capital? |
Employee characteristics that can add economic value to a firm. |
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What are the components of a sustainable competitive advantage? |
Inimitable, rare, valuable, and no good substitutes. |
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What is a high performance work system? |
An organization in which the technology, knowledge, skills, and leadership of people and processes all work together to give a firm a competitive advantage. |
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What are the 3 product lines of HRM? |
Administrative services and transactions (hiring, compensation, benefits) Business partner services (training and development, performance management and employee relations) Strategic partner (HR planning, talent management, succession plans) |
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What are employee rights? |
Free consent: treated only as we consent to be treated Privacy Freedom of conscience: only do what agrees with our conscience, though it must be a social norm Speech: must not violate others' rights Due process: fair and impartial hearing if rights are being violated |
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What are the necessary criteria a business must meet in order to be considered ethical? |
Greatest good for the greatest number Fair and equitable Respect for basic human rights |
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What are some HR trends? |
Aging workforce Diverse workforce Skill deficiencies High performance work systems Online recruiting/networking Strategic HRM Psychological contract Flexibility |
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What is the difference between the internal labor force and the external labor market? |
Internal: current employees External: available pool of potential employees; actively seeking employment |
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What is the fastest-growing age group?
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55+ |
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What are some recent diversity trends? |
More illegal workers, women, and Asian/Other groups |
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Why should a company strive for diversity? |
Comply with laws Enhance idea generation More long-term productivity and better performances |
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What skills are employers looking for today? |
Math Verbal Interpersonal Computer |
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What is a knowledge worker? |
A worker with a specialized knowledge of customers, processes, or a profession. |
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What is a technoservice worker? |
A worker with a specialized field that works with customers, like an Apple Specialist |
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Why do we need more knowledge workers? |
A service-based economy They are more efficient (thinking and problem-solving) Provide a sustainable competitive advantage |
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What is employee empowerment? |
Giving employees the authority to make their own decisions about how they perform their jobs (aspects of product development or customer service) |
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Four ways in which you increase employee empowerment |
Impact Meaningfulness Efficacy Autonomy |
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What are the 6 strategic business issues affecting HRM? |
Outsourcing Mergers and Acquisitions Reengineering International Expansion Downsizing Total Quality Management |
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What is a psychological contract? |
An employee's expectation of her responsibilities and what the employer will provide in return |
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What do flexible work schedules allow employees to do? |
Choose how, when, and where to do their work (ex: 80/9 workweek plan) |
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What HR practices support a diverse workforce? |
Communication Performance Appraisal Employee Relations Development |
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T/F: Use of computers to do routine tasks has changed the kids of skills needed by employees |
T
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T/F: A college degree is not as important as it once was |
F |
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T/F: US production jobs require intelligence and skills as much as strength |
T |
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High performance work systems offer the best possible fit between an organization's... |
Social system (people and how they interact) Technical system (equipment and processes) |
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Trends in high performance work systems |
Reliance on knowledge workers Empowerment of employees Teamwork |
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Ensuring that knowledge workers will share information and store it so that it is easily retrieved by others is the concern of which HR activity? |
Knowledge management |
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What is employee engagement? |
Full involvement in one's work and commitment to one's job and company |
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What is teamwork? |
The assignment of work to groups of employees with various skills who interact to assemble a product or provide a service |
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Sharon is a very smart and conscientious worker. Lately, she has felt that her ideas were disregarded and she was denied autonomy in completing her work. This situation is probably caused by a lack of |
Employee empowerment |
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What is TQM (total quality management)? |
It is a company-wide effort to continuously improve the ways people, machines, and systems accomplish work |
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What is reengineering? |
A complete review of the organization's critical work processes to make them more efficient and able to deliver higher quality |
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How does reengineering affect HRM? |
The way the HR department accomplishes goals may change The change in the organization need HR's help to design and implement it |
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What is an expatriate? |
An employee who takes his or her assignments to other countries |
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What is an HRIS? |
Human resource information system: a computer system that can manipulate, store, and do all sorts of things with the information related to a company's HR |
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Where does an organization's internal labor force come from? |
The external labor market |
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How does the legislative branch regulate HRM? |
It has enacted laws governing HRM activities |
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How does the executive branch regulate HRM? |
It enforces the laws and establishes regulatory agencies that the president oversees |
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How does the judicial branch regulate HRM? |
It interprets the law in binding decisions, and the Supreme Court is the final appeal |
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What are responsibilities of HR departments? |
- analysis and design of work - recruitment and selection - training and development - performance management - compensation and benefits - employee relations (anything having to do with employees) - personnel policies - employee data and information systems - compliance with laws - support for strategy |
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What are the three ethical standards? |
Greatest good for the greatest number Fair and equitable Respect for basic human rights |
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T/F: During an interview it is legal to ask only women if they have child-care needs. |
F |
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T/F: Discriminating on the basis of sex for the purpose of modeling male underwear is legal. |
T |
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T/F: If a company unintentionally hires a disproportionate number of non-minorities, they can be held liable for discrimination. |
T |
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T/F: Organizations can screen candidates using a test that reliably predicts on-the-job performance. |
T |
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T/F: The employee has the burden of proof in proving disparate impact. |
F |
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What is discrimination? |
Judging people not on their merits but based on the characteristics of the group to which they belong. |
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Under whom does the EEOC operate? |
The Department of Justice |
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What's the name of the Act that changes the amount of time allowed to file a suit under Title VII? |
Ledbetter Fair Pay Act |
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What is disparate treatment and who has the burden of proof? |
Differing treatment of individuals where the differences are based on race, color, religion, sex, age, national origin, or disability status. BOF: the employee |
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What is disparate impact and who has the burden of proof? |
A condition in which employment practices are seemingly neutral yet disproportionately exclude a protected group from employment opportunities. BOF: the employer |
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What does quid pro quo mean? |
"Something for something;" an exchange of goods or services, where one part of the exchange is contingent upon the other |
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What is HR recruiting? |
Any organizational activity with the purpose of identifying and attracting potential employees |
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What are the three areas that impact recruitment outcomes? |
Personnel Policies Recruitment Sources Recruiter Characteristics and Behavior |
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T/F: Applicants respond more positively when the recruiter is an HR specialist than line managers or incumbents |
F |
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T/F: Recruitment sources affect the characteristics of both the vacancies and the applicants |
F |
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T/F: Personnel policies are more important than the recruiter when deciding whether or not to take a job |
T |
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T/F: Realistic job previews should highlight the positive characteristics of the job rather than the negative |
F |
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T/F: Nature and behavior of the recruiter affect the characteristics of both the vacancies and the applicants |
T |
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What are some options for reducing a surplus that are fast and cause a high amount of suffering? |
Downsizing Pay reductions Demotions |
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What are some options for reducing a surplus that are fast and cause a moderate amount of suffering? |
Transfers Work sharing |
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What are some options for reducing a surplus that are slow and cause a low amount of suffering? |
Hiring freeze Natural attrition Early retirement Retraining |
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What are some options for avoiding a shortage that are fast and have a high ability to change later? |
Overtime Temporary employees Outsourcing |
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What are some options for avoiding a shortage that are slow and have a high ability to change later? |
Retrained transfers |
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What are some options for avoiding a shortage that are slow and have a moderate ability to change later? |
Turnover reductions |
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What are some options for avoiding a shortage that are slow and have a low ability to change later? |
New external hires Technological innovation |
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13th Amendment |
Abolished slavery, all individuals, court system |
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14th Amendment |
Due process, state actions, court system |
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Civil Rights Act |
Contractual relationships, all individuals, court system |
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Equal Pay Act 1963 |
Equal pay for equal jobs, men and women, interstate commerce, EEOC |
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Title VII of CRA |
No discrimination on the basis of sex, color, national origin, religion, or race, companies with 15+ employees working 20+ weeks, EEOC |
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Age Discrimination Employment Act |
No discriminating against those 40+, same as Title VII, EEOC |
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Rehabilitation Act |
Affirmative action for the disabled, contracts > $2500, OFCCP |
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Pregnancy Discrimination Act |
Treats it like sex discrimination, same as Title VII, EEOC |
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Americans with Disabilities Act |
Prohibits discrimination, 15+ employees, EEOC |
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Executive Order 11246 |
Affirmative action for minorities and women, contracts > $10,000, OFCCP |
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Civil Rights Act |
Adds punitive damages, same as Title VII, EEOC |
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Uniformed Services Employment and Reemployment Rights |
Hire those absent because of military, veterans, Veterans' Employment and Training Service |
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Genetic Information Nondiscrimination Act |
Prohibits discrimination, 15+ employees, EEOC |
