Hrm 652 Ch 2

Front 1

Internal labor force

Back 1

An organizations workers (its employees and the people who have contracts to work at the organization)

Front 2

External labor market

Back 2

Individuals who are actively seeking employment

Front 3

Hrm practices that support diversity management

Back 3

Communication, development, performance appraisal, employee relations

Front 4

High - performance work system

Back 4

An organization in which technology, organizational structure, people, and processes work together seamlessly to give an advantage in the competitive environment.

Front 5

Knowledge Workers

Back 5

Employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession.

Front 6

Employee empowerment

Back 6

Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service.

Front 7

Teamwork

Back 7

The assignment of work to groups of employees with various skills who interact to assemble a product or provide a service.

Front 8

Total quality management (TQM)

Back 8

A companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Front 9

Re-engineering

Back 9

A complete review of the organization's critical work processes to make them more efficient and able to deliver higher quality.

Front 10

Outsourcing

Back 10

Contacting with another organization (vendor, third - party provider, or consultant) to provide service.

Front 11

Offshoring

Back 11

Moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available

Front 12

Reshoring

Back 12

Re-Establishing operations back in the country where a company is headquartered due to quality and flexibility concerns.

Front 13

Human Resource Information System (HRIS)

Back 13

A computer system used to acquire, store, manipulate, analyze, retrieve and distribute information related to an organization's human resources.

Front 14

Electronic Human Resource Management (e-HRM)

Back 14

The processing and transmission of digitalized HR information, especially using computer networking and the internet.

Front 15

Cloud computing

Back 15

The practice of using a network of remote servers hosted on the internet to store, manage, and process data.

Front 16

Self - Service

Back 16

System in which employees have online access to information about HR issues and go online to enroll themselves in programs and provide feedback through surveys

Front 17

Psychological Contract

Back 17

A description of what an employee expects to contribute in an employment relationship and what the employer will in exchange for those contributions.

Front 18

Alternative Work Arrangements

Back 18

Methods of staffing other than traditional hiring of full time employees: independent contractors, on-call workers, temporary workers, and contact workers).

Front 19

Expatriates

Back 19

Employees assigned to work in another county.