Hrim 7,8,10,12

Front 1

Manages room types to ensure that business is not turned away due to the unavailability of specific room types when other substitutable room types may be available.

Back 1

Product Class Control Rule

Front 2

Limits the availability of discounted rates to prevent turning away high-value guests.

Back 2

Discount Control Rule

Front 3

Determines the length of stay restrictions to ensure that short stay guests do not displace longer stays or that longer stay discounted sales do not displace shorter, high rate guests.

Back 3

Length of Stay Control Rule

Front 4

Determines the optimum number of rooms to overbook based on such factors as forecasted no-shows and late cancellations.

Back 4

Overbooking Rule

Front 5

Uses all costs (e.g. distribution channel costs, package costs) and revenues (e.g. margins on package elements, strategicvalue of frequent guests) associated with a rate code configured in the reservation system.

Back 5

Optimization Rule

Front 6

Assessment of whether or not to accept a group, taking into account group size, room rate, banqueting and other revenue generating services, and complimentary rooms relative to the revenue which would otherwise be generated by guests.

Back 6

Group Evaluation Rule

Front 7

This system instantly determines the physically occupancy of rooms using sensor technology.

Back 7

Guest Detection

Front 8

Discrepancies in room statuses between the front desk and housekeeping do not occur with a PMS.

Back 8

false

Front 9

The percentage of rooms booked through chain Web sites is expected to decline as more hotel rooms are sold via global distribution systems.

Back 9

FALSE

Front 10

Guests can view their folio transactions on their in-room televisions if the PMS is interfaced to the movie or entertainment systems.

Back 10

true

Front 11

A wait list function can be integrated with a Web-based reservation module, enabling guests to add themselves to wait lists during online inquiries.

Back 11

true

Front 12

A housekeeping module may also track the most common room-cleaning errors noted by inspectors,such as dust on the furniture or smudges on the windows.

Back 12

true

Front 13

What system normally performs both back and front office functions as well as supports a variety of other functions such as housekeeping, sales, catering,energy management, and call accounting?

Back 13

Property Management System

Front 14

What report lists items selected for payment and denotes the cash requirement for the bank account upon which the checks will be drawn.

Back 14

cash requirements

Front 15

What module may provide a means of automatically generating refund checks for cancelled reservations with deposits when it is interfaced with the accounts payable module?

Back 15

Advance Deposit

Front 16

Provide information on what the operation owes to creditors to take advantage of discounts and to prevent double payments.

Back 16

Accounts Payable Module

Front 17

Improve cash flow by assisting in the timely collection of monies owed by customers.

Back 17

Accounts Receivable Module

Front 18

Manual, standard, and interface.

Back 18

Types of general ledger entries

Front 19

A helpful reference when creating the chart of accounts as it provides a standardized system for classifying, organizing,and presenting financial information.

Back 19

Uniform System of Accounts

Front 20

Saves time by performing payroll calculations, by distributing payroll expenses among departments, and by printing checks, W-2’s, 1099’s, payroll and deduction registers,and quarterly tax reports.

Back 20

Payroll Module

Front 21

It contains all of the balance sheet and income statement accounts.

Back 21

General Ledger

Front 22

What type of reports (e.g., condensed guest folios) are used when the computer system is not working?

Back 22

Downtime

Front 23

Which of the following is not correct.

Back 23

Sales/Income: Increase = Debit+ Decrease = Credit -. (correct answer, your response)

Front 24

A check register compares labor hours, dollars, and statistics (e.g., average time spent per cover, room, check-in) to historical and ideal performance.

Back 24

false

Front 25

Web-based applications enable a single centralized server to support workstations and printers throughout a hotel group or chain.

Back 25

true

Front 26

What report printed during the night identifies expected stayovers and check-outs. It also shows the next date the room is blocked and what work must be done the next day?
Daily Report
• Credit Limit
• Arrivals

Back 26

NONE OF THE ABOVE

Front 27

The types of technology found in hotels are influenced by:

• Departmental Needs
• Guuest Amenities
• Service Level
• All of the given choices

Back 27

all of the above!

Front 28

Hotels must also comply with ___________ standards to ensure credit card security.

Back 28

payment Card Industry

Front 29

Enables reservationists to schedule workouts, golf tee times, tennis and dining reservations, and spa treatments (e.g.,treatment type, service provider, time, and facility).

Back 29

Recreational Scheduling Program

Front 30

Identifies the type of reservation (e.g., business,leisure, airline crew, truck drivers).

Back 30

Market Code

Front 31

Contains the answers to the most frequently asked questions. It may provide information about the location, amenities, facilities,nearby attractions, the best restaurants in town, a detailed map of the area surrounding the hotel, group resumes and daily events maintained by sales and catering, etc.

Back 31

Online Help Facility or Concierge

Front 32

Minimizes data entry and personalizes the selling process by identifying rooming preferences and special needs such as a portable refrigerator or bed board for repeat guests.

Back 32

Guest History Module

Front 33

Awards points for each stay, which can be based on things like total dollars spent and room types.

Back 33

Loyalty Module

Front 34

Identifies special discount rates such as government, corporate, and senior citizen.

Back 34

Rate code

Front 35

Before selling a reservation, most reservation systems provide several types of screens for reviewing availability where information may be depicted graphically.

Back 35

true

Front 36

A table management system can help to evenly distribute server workloads, which is important in maintaining the desired service quality and throughput.

Back 36

true

Front 37

Restaurant operators can purchase systems that display POS data atop normal video pictures (bartender handing out three beers) to identify fraudulent transactions.

Back 37

true

Front 38

Identified by item name or icon

Back 38

preset

Front 39

Provides detailed ingredient information

Back 39

item recipe look up

Front 40

Modifies food order (e.g., rare)

Back 40

cooking instructions

Front 41

Used when items do not appear on the menu

Back 41

plu

Front 42

Controlled access to a POS system is not important.

Back 42

false

Front 43

Course firing is a particularly helpful in placing hotel room service breakfasts.

Back 43

true

Front 44

Which of the following are advantages of a POS system over a standard cash register.

• Improved Guest Check Control
• Increased Average Guest Check
• Faster Reaction to Trends
• Identification of most economical products adhering to purchase specifications

Back 44

I,II,III

Front 45

A Perpetual Inventory Report compares actual inventory and theoretical counts to identify issues such as product waste.

Back 45

true

Front 46

In order for a restaurateur to easily discern fast and slow moving menu items requires the selection of a system that identifies every menu item sold.

Back 46

true

Front 47

Helps maintain consistent food quality.

Back 47

recipe files

Front 48

Must be completed before building recipes.

Back 48

ingredient file

Front 49

Is the last file created, which includes category descriptions (e.g., dinner).

Back 49

menu item file

Front 50

What system is a network of cashier and server terminals.

Back 50

POS

Front 51

When choosing a POS, it is important to clearly define selection criteria to differentiate POS products.

Back 51

true

Front 52

thermal printer is ideal for printing food orders.

Back 52

false

Front 53

Many points of contact are recognized at the same time

Back 53

multi-touch

Front 54

Grab digital information with hands

Back 54

Direct interaction with a touch-sensitive screen

Front 55

Tangible things, such as a credit card, trigger a digital response

Back 55

Object recognition

Front 56

Enables a collaborative computing experience

Back 56

multi-user

Front 57

Guest check control using a POS system is problematic.

Back 57

false

Front 58

Terminal placement and the number of terminals needed is based solely on the average length of the transaction.

Back 58

false

Front 59

Which of the following tasks are not performed by an inventory control system?
• Purchase Orders
• Reorder Quantity Report
• Product Cost
• Perpetual Inventory Report

Back 59

Product Cost (correct answer)
• Perpetual Inventory Report (correct answer

Front 60

What type of program rewards return customers with points that can be later exchanged free desserts, dollars off meals, etc?

Back 60

Frequent Dining

Front 61

While POS terminal design varies, only a keyboard can be used for entering orders.

Back 61

false

Front 62

When a hostess selects a waiting party, the table management software can automatically notify guests through pagers, a video messaging center, or mobile phones.

Back 62

true

Front 63

Which of the following is a feature of a data warehouse?

Back 63

Facilitates reporting and analysis

Front 64

____________ are also called Chi Square Automatic Interaction Detection

Back 64

decision trees

Front 65

Data warehousing is also referred as Knowledge Discovery in Databases (KDD)

Back 65

false

Front 66

Neural Networks can be applied in _________ methods.

Back 66

Both Supervised and Unsupervised Learning

Front 67

Which of the following is a Data Mining Algorithm?

Back 67

Statistics

Front 68

Data mining is described as an application and data warehousing is described as architecture.

Back 68

true

Front 69

Which of the following is not referred by Web mining algorithm?

Back 69

Logical Mining

Front 70

Finagle a Bagel, has tied Point of Sales System(POS) with its Customer Relationship Management (CRM) to track what customers buy.

Back 70

true

Front 71

Bayesian Belief Networks are represented using Gantt Charts.

Back 71

false

Front 72

In "Supervised Learning", output attributes are:

Back 72

Dependent on one or multiple input variables

Front 73

Which of the following is one of the goals of data mining?

Back 73

To explain some observed event or condition

Front 74

Which of the following is "not" a data mining technique?

Back 74

Data scrubbing

Front 75

Data Scrubbing

Back 75

physical

Front 76

Decision Support

Back 76

concept

Front 77

Information Supply Chain

Back 77

deploy

Front 78

Aggregation

Back 78

build

Front 79

Data Transformation

Back 79

logical

Front 80

Arrange the following in a sequential order which summarizes the steps of data mining process.
I. Solution Formulation
II. Discovery
III. Implementation (Action) IV. Problem Definition
V. Identifying Source Data
VI. Process Re-design
VII. Monitoring the Results

Back 80

452

Front 81

Discriminant analysis is the study of finding a set of coefficients or weights that describe ________ .

Back 81

LCF

Front 82

AFC Enterprises, created a patented CRM program called " Total Gold" to collect data from their customers.

Back 82

false

Front 83

Regression techniques is used to predict variables such as Occupancy rates, loyalty rate of a customer, etc.

Back 83

true

Front 84

Which of the following is a definition of data scrubbing?

Back 84

process to upgrade the quality of data before it is moved into a data warehouse

Front 85

Two Crows Corporation, uses Citrix to collect data and SQL server to track it.

Back 85

false

Front 86

_________ is a method of grouping rows of data that share similar trends and patterns, and is a _________ learning.

Back 86

clustering, unsupervised

Front 87

What is the projected payback period based on the informational below?PMS Cost: $50,000 Annual Savings $10,000

Back 87

5

Front 88

Which of the following are instructional systems used for training?
I. User manual
II. On-the-job training
III. CBT
IV. WBT

Back 88

I,II,III,IV

Front 89

Should selection of the software OR hardware come first?

Back 89

software

Front 90

PMS training should cover standard operating procedures for tasks for which the handling of information will change.

Back 90

true

Front 91

RFP is the first step in selecting a technology in a hospitality organization

Back 91

false

Front 92

How can technology improve service?

• Multiply knowledge
• Streamline and personalize service
• Increase Reliability
• Facilitate Communications

Back 92

all of the above!

Front 93

An information plan provides management with a conceptual framework for making methodical and pragmatic technology selections.

Back 93

true

Front 94

What entails the adaptation of equipment and environments to human skills and physiological requirements?

Back 94

ergonomics

Front 95

The level of information detail for upper management is high.

Back 95

false

Front 96

What is the maximum accepted payback period for a IT investment in a hospitality organization?

Back 96

1 year

Front 97

The usability of a PMS is not an important evaluation criterion.

Back 97

false

Front 98

Cost should always be the first consideration when selecting a PMS.

Back 98

false

Front 99

The design of the computer system should be based on the physical layout of the property and the projected workloads.

Back 99

true

Front 100

Closely scrutinize the vendor’s standard form contract before signing it. An attorney should review the contract to protect the property’s interests. Changes cannot be negotiated.

Back 100

false

Front 101

It is mandatory that a hospitality operation purchase a maintenance agreement covering both hardware and software.

Back 101

false

Front 102

WBT reduces the need for personalized instruction and allowing each trainee to go at his or her own pace in a non-threatening work environment.

Back 102

true

Front 103

A PMS vendors that has a reputation for providing poor customer support may be financially unstable.

Back 103

true

Front 104

Relating technology business strategy to technology selection requires an understanding of the organization's mission, objectives, and structure.

Back 104

true

Front 105

A financial lease provides the lessee with the option to purchase the equipment at fair market value at the end of the term.

Back 105

false

Front 106

A direct cutover conversion involves the simultaneous discontinuation of the old system and start-up of the new one at a predetermined date.

Back 106

true