Hrim 187 Ch 4-6

Front 1

Voice over IP server handles telephone calls over Internet Protocol

Back 1

TRUE

Front 2

Down-line processor collects data from terminals and sends it over a signle high speed line

Back 2

true

Front 3

IT Managers should prefer switches over hubs

Back 3

true

Front 4

A Hub delivers messages in a LAN to a specific computer

Back 4

false

Front 5

Data communications is the combination of data processing and

Back 5

telecommunications

Front 6

The maximum number of workstations in LAN is 100

Back 6

false

Front 7

OTA is a non-profit organization

Back 7

true

Front 8

A Workstation is also called

Back 8

node, server (a+b)

Front 9

Which of the following is an advantage of Wireless LANs?
I. Simple to setup
II. Expensive
III. Convenient when wiring is not easy or possible

Back 9

I,III

Front 10

HTNG's mission is to

Back 10

create standards for hospitality software

Front 11

Which of the following is an example of transmission medium for a LAN?
I. Twisted-pair cable
II. Cat 5 cable
III. Coaxial Cable

Back 11

I,III,III

Front 12

A printer on a LAN is called "a host"

Back 12

true

Front 13

which of the following is an example of network management software functions?

Back 13

configuration and fault management (a+b)

Front 14

Which of the following cables has the fastest transmission speed?

Back 14

CAT 5e

Front 15

You can create a WAN by using:
I. Dial Up
II. ISDN
III. DSL
IV. Frame Relay

Back 15

--> all of the above

Front 16

When a new employee joins the organization, which of the network management modules is used to create a new user account?

Back 16

configuration management

Front 17

Which of the following is an example of a mission-critical software for a restaurant?

Back 17

POS

Front 18

OTA stands for in the context of integration:

Back 18

Open Travel Alliance

Front 19

Each Network Interface Card has a unique MAC address

Back 19

true

Front 20

The linkage of computer systems by means of communication is called

Back 20

computer network

Front 21

multitasking is the ability to open and work with several programs at once, to operate sophisticated software applications, to support multiple users accessing programs and data at the same time, and to work with powerful operating systems such as UNIX, linux, and windows vista server

Back 21

TRUE

Front 22

when you get an unexpected attachment in an email form someone that you know you should

Back 22

send a separate email to the sender to verify that the person really intended to send it before you open the attachment

Front 23

a magnetic tape and external hard drive or disk array has an unlimited life expectancy

Back 23

false

Front 24

people pose the greatest threat to maintaining the integrity of an information system

Back 24

true

Front 25

anti-virus software definition files should be updated once a year

Back 25

false

Front 26

which of the following is not an example of operator error

Back 26

SOFTWARE ie bugs, poor error handling

Front 27

the higher the hard disks RPM, the slower the hard drive can locate and send requested data

Back 27

FALSE

Front 28

what are the common causes of system failure?
I. Operator failure
II. Hardware failure
III. Power problems
IV. software bugs
V. System overload
VI: viruses
VII: spyware

Back 28

all of the above!!

Front 29

do not use vendor provided username and password is one of the PCI requirements

Back 29

true

Front 30

which of the following is not true about UPS

Back 30

it acts as a storage area network

Front 31

the main purpose of PCI DSS is to

Back 31

require merchants to comply with data security standards

Front 32

PCI DSS stands for

Back 32

payment card industry data security standards

Front 33

which of the following is an example of things that computer viruses can do?
-cause comp to crash
-send fraudulent emails
-impact comp performance

Back 33

all of the above!

Front 34

which of the following is an example of basic measures to reduce hardware malfunctions?
-keep temp and relative humidity at appropriate levels
-keep equipment clean
-keep tvs away from comps
-keep water and corrosive agents away
-buy expensive hardware

Back 34

i,ii,iv

Front 35

a fault tolerant mainframe includes an immediate on-line backup system when a failure occurs

Back 35

true

Front 36

which of the following software can remind the schedules for hardware preventive maintenance schedules

Back 36

schedule+ , microsoft outlook

Front 37

keylogger is an example of anti-virus software

Back 37

false

Front 38

at the corporate level, LAN within the hotel or restaurant is usually connected to the head office or corporate headquarters via some kind of connectivity

Back 38

true

Front 39

which is the first step after realizing that a computer is infected with a virus

Back 39

isolate from the network

Front 40

PCI DSS is created by

Back 40

major credit card companies such as visa, mastercard

Front 41

A SAN is an architecture to attach remote computer storage devices such as disk arrays to servers in such a way that, to the operating system, the devices appear as locally attached.

Back 41

true

Front 42

Spyware software can:
I. keep record of users' keystrokes
II. keep record of users' screenshots
III. keep record of users' web browsing history
IV. keep record of computer's RAM usage

Back 42

I,II,III

Front 43

Which of the following is not an advantage of optical storage over magnetic storage

Back 43

It is faster to read from an optical disk and it is faster to write data to them

Front 44

Which of the following measures should be implemented to avoid power disturbances?
I. Surge protection
II. Proper wiring and grounding
III. Uninterruptible Power Supply

Back 44

all of the above

Front 45

PCI DSS has

Back 45

12 standards

Front 46

When was the first time the first models of telephone systems introduced to the guestroom

Back 46

1972

Front 47

in-room entertainment systems can offer:
I. Wake-up call
II. Electronic room keys
III. On demand movies
IV. High speed internet

Back 47

I,III,IV

Front 48

Automated minibars have a time limit before they post the cost of the item taken to the room folio. What is this time limit

Back 48

determined by each hotel

Front 49

Automated minibars can generate the following reports:

• Items consumed from all hotel rooms
• Items consumed from a specific hotel room
• Items consumed from a specific hotel floor
• All answers are correct

Back 49

all of the above!

Front 50

Which of the following is a method of wake-up systems in hotels?
I. Manual wake-up system by hotel operator
II. Automated wake-up system by phone
III. Automated wake-up system by interactive TV
IV. Alarm clock in room

Back 50

I,II,III,IV

Front 51

Wireless electronic room key locks provides easy access for handicapped guests

Back 51

true

Front 52

Automated minibars works in the order of:

• guest check-in/ PMS unlocks minibar/guest take item from minibar/minibar charges to folio/ guest settle the bill/ PMS locks the minibar
• guest check-in/ PMS unlocks minibar/guest take item from minibar/minibar charges to folio/ guest settle the bill
• guest reserves the room/PMS unlocks minibar/guest take item from minibar/minibar charges to folio

Back 52

guest check-in/ PMS unlocks minibar/guest take item from minibar/minibar charges to folio/ guest settle the bill/ PMS locks the minibar

Front 53

It was illegal to make profit on telephone calls in hotels before 1981

Back 53

true

Front 54

Which of the following is an example to reports that can be obtained from call accounting system?
I. Calls by department
II. Calls by extension
III. Detailed activity by user

Back 54

I,II,III

Front 55

VoIP carries human voice on Internet network

Back 55

true

Front 56

Mechanical room keys are mostly used in large hotels

Back 56

false

Front 57

In a 1000-room full service hotel (i.e.Marriott Hotel), there are more than 60 different systems

Back 57

true

Front 58

Guestroom control module has the following devices:
I. alarm clock
II. climate control
III. weather.com channelI
V. electronic locking system

Back 58

I,II

Front 59

Least cost routing feature of CAS is to detect where the call (extension) is originated in a hotel

Back 59

false

Front 60

Energy Management System controls both low-voltage and line-voltage HVAC equipment

Back 60

true

Front 61

Mission-critical system in a full-service hotel (i.e. Marriott) refers to:
I. PMS
II. POS
III. ELS

Back 61

all of the above!

Front 62

Which of the following is the feature of HOBIC

Back 62

process overflow calls from CAS

Front 63

What does HOBIC stand for

Back 63

hotel Billing Information System

Front 64

the main advantage of electronic guest room status system is that:

Back 64

it provides information to housekeeping personnel when to make hotel rooms up.

Front 65

Biometrics can not be used in hospitality industry

Back 65

False

Front 66

Bus topology is the best topology

Back 66

false

Front 67

Infrared switch turn on and off the lights at a distance

Back 67

true

Front 68

The main advantage of electronic key locking systems with codes is saving money on key cards

Back 68

true

Front 69

The linkage of computer systems by means of communication lines or channels (e.g., fiber optic, microwave, satellite, telephone line, 802.11) is called a computer file transfer protocol.

Back 69

false

Front 70

Which of the following is true about fiber optic cable?

Back 70

fastest cable and lower signal loss

Front 71

Bus topology is the most used topology in hotels.

Back 71

false

Front 72

Body heat sensors are ideal in hotel room because:

Back 72

they do not need to be in a visible space

Front 73

In-room fax machines are provided as an amenity in every business hotel.

Back 73

false

Front 74

LANs share

Back 74

File, Database, Printer (not mouse)

Front 75

Which of the following room key is used in hotels extensively

Back 75

stand-alone system

Front 76

it was illegal to create LAN in hotels before 1981.

Back 76

false

Front 77

Arrangement of workstations in a shared medium environment is called:

Back 77

topology

Front 78

PBX and CAS perform the same functions.

Back 78

false

Front 79

Call accounting system has all the following functions except

Back 79

wake up service

Front 80

For self check-in service, guests do not need to have an advance reservation

Back 80

false

Front 81

Which of the following is a feature of electronic key locking systems?
I. Unique keys
II. Audit trail capability
III. Key code expiration
IV. Automated dead-bolt with “Do Not Disturb”

Back 81

all of the above!

Front 82

It is very easy to calculate cost/benefit analysis in automated minibars.

Back 82

true

Front 83

What influences technology needs for hotels?

I. Department needs
II. The size of hotel doors
III. Service level and customer relationships
IV. Facility size and layout

Back 83

I,III,IV

Front 84

The combination of telecommunications (any system for communicating over a long distance) and data processing is called

Back 84

data communication

Front 85

Which of the following is the difference between a hub and a switch?

Back 85

switch transfers data only to targeted computer (destination)

Front 86

You can not really tell if automated minibar or traditional minibar is better until you perform a cost/benefit analysis.

Back 86

true

Front 87

Brides and routers are optional LAN hardware.

Back 87

true

Front 88

PBX manages telephone lines

Back 88

true

Front 89

Majority of email messages are spam.

Back 89

true

Front 90

Code locks is an example of electronic locking systems

Back 90

true

Front 91

One can create a WAN by using dial-up service.

Back 91

true

Front 92

HTNG is a non-profit organization that aims to protect the rights of credit card holders

Back 92

false

Front 93

Iris scan is a biometric method in electronic locking systems

Back 93

true

Front 94

Which of the following facts are true about Wireless LANs?
I. Wireless LANs are hard to set up
II. Wireless LANs are cheap to create.
III. When it is not possible to wire, Wireless LANs come into rescue.
IV. Security is the biggest down side of Wireless LANs.

Back 94

II,III,IV

Front 95

Ring topology is used mostly by accounting departments in hotels.

Back 95

true

Front 96

Which of the following is feature(s) of VoIP?
I. VoIP is a telephone service
II. VoIP is cheaper than traditional phone system
III.VoIP carries human voice on Internet network

Back 96

I,II,III

Front 97

Which of the following is an example to reports that can be obtained from call accounting system?
I. Calls by department
II. Calls by extension
III. Detailed activity by user

Back 97

I,II,III

Front 98

Smart card is the technology that connects different companies’ systems in GDS.

Back 98

false

Front 99

Which of the following device converts digital data into analog data and vice versa?

Back 99

modem

Front 100

Energy management system in a hotel room controls:
I. temperature
II. humidity
III. digital entertainment system
IV. automated minibars

Back 100

i,ii

Front 101

Which of the following is an example to network operating system?
I. Unix
II. Linux
III. Novell
V. Windows XP Pro

Back 101

I,II,III

Front 102

Self check-in kiosks must be interfaced to:

Back 102

PMS

Front 103

The number of hotels offering HSIA is decreasing

Back 103

false

Front 104

WAN stands for Wired Area Network

Back 104

false

Front 105

The number of travelers who are booking online is increasing every year

Back 105

true

Front 106

A LAN must have at least 5 computers

Back 106

false

Front 107

Proxy Server

Back 107

performs a function on behalf of other computers